From Bugzilla Helper: User-Agent: Mozilla/5.0 (X11; U; Linux 2.4.0-test8 i686; en-US; m18) Gecko/20001220 BuildID: 2000122008 Mozilla won't download a theme for installation on Linux behind a corporate firewall. This worked for me on Windows just a few days prior, but I have never gotten it working under Linux behind a firewall. Reproducible: Always Steps to Reproduce: Click on any link to attempt to import a theme. Actual Results: Varies. Sometimes it causes Mozilla to freeze and use 100% cpu, but most often it simply pops up a dialog box titled Downloading with that dialog box closing immediately without actually transferring anything. Expected Results: It should download and import the theme. This has been pretty consistent behavior for the last few months now. I have never gotten it to work from my terminal at work. Now, with the knowledge that it works for me at home, I feel that it should be noted that it doesn't work on Linux behind my corporate firewall. Unfortunately, I haven't tested this on Windows here at work, or on Linux at home so the firewall issue may be paramount or just unecessary information. There used to be an issue with ftp from the browser in general for me here at work, but that seems to be taken care of now as sites like ftp.gnu.org which used to cause me grief now seem to work fine. One last note. I see the same behavior when I attempt to download plugins such as Java.

proxy problem? assigning meta bug

> I have never gotten it working under Linux behind a firewall. worksforme.

what sort of firewall do you have?

Tested this on Windows NT 4.0 SP 5 this morning with the latest daily build (2000122705). Doesn't work showing the same behavior as on Linux so I am reclassfying the OS on this bug. As for what proxy/firewall it is, I can't say just yet. It used to identify itself to intranet pages when you got a 404, but they have changed the software in the last year or so and there are no identifiers anymore. I am trying to hunt down the version or at least the name for the packgage to include in the bug.

I cannot find out what the firewall/proxy software is. My company is keeping pretty close tabs on that information and it is no longer public (company public) domain. Anyway, my guess, since they have just recently switched over to Win NT web servers and Exchange for mail is that is either an MS product or a proxy/firewall product for large companies that runs on NT. I'm sorry I can't get more info than that.

Looks like a duplicate of Bug 61655

Definate Duplicate *** This bug has been marked as a duplicate of 61655 ***

Verifying as a dup of bug 61655 - installChrome does not work through proxy. Copying status as blocker of meta bug 62353 over to bug 61655.

To clarify: you have a firewall, but you do not configure your proxy preferences (manual or auto)?

Pete: can you provide the proxy preference information I requested? It's in Prefs under "Advanced | Proxy"

I configure the proxy by hand, so manual. However, I thought this had been closed and resolved. I don't have the same problem now and importing themes (I just tried) seems to work as expected. Just FYI.