From Bugzilla Helper: User-Agent: Mozilla/5.0 (Windows; U; Win98; en-US; 0.7) Gecko/20010109 BuildID: 2001010901 When I go to http://www.shockwave.com, Mozilla is recognized as Netscape 6 and is not supported. Reproducible: Always Steps to Reproduce: go to http://www.shockwave.com. Actual Results: There was the error message Expected Results: Been accepted as something other than Netscape 6

Over to evangelism. The problem lies in the browser-sniffing code on the shockwave site, not with Mozilla. Mozilla does not identify itself as Netscape 6.

This could be a dup. John: did you search for bugs...? I'll take a look for it.

nevermind that. Note that shockwave does not load into mozilla at this time, but it should work. This is a high priority, shockwave is an NS content partner, who can bang heads around? Setting for 0.9 as the "last possible time that this should be fixed for before we suck" date.

Ok. As I said I would, I have some more questions: What error message do you get when you try to do this? Can you take a screenshot?

changing summary

Just sent a mail to shockwave's guys in some innocent hope to make things move. There is no message error except "click here to install plugin". You follow the path and finally arrive on a page where they know IE + Netscape. Installer seem to consider the wrong directory... don't remember so well though.

Here is the mail history. I was nice and polite at the beginning... === Dear Sir, Would it be possible to add Mozilla in the range of supported browsers on your page http://sdc.shockwave.com/shockwave/download/alternates/ and the related ones? Thank you! Patrick --- The latest version of Shockmachine requires that you have at least Shockwave 8 Player installed. If you launch Shockmachine, and you don't have a current version of Shockwave Player, you will be prompted to install version 8. shockwave.com requires that you have version 7.0.3 in order to save a title to any version of Shockmachine, so we recommend that you upgrade to the latest version. You can install Shockwave 8 Player here: <http://www.shockwave.com/download> Thanks, shockwave.com Customer Support --- The reply you sent to me does not correspond at all to the question I asked. I paste it here for the convenience: >Would it be possible to add Mozilla in the range of supported browsers on your page http://sdc.shockwave.com/shockwave/download/alternates/ and the related ones? Also, I remarked that the installer only knows about "netcape.exe" and knows nothing about "mozilla.exe". I hope that your second reply will be a bit more adequate than the standard one you sent before. Regards, Patrick --- Dear Prospective Shockwave or Flash Player Licensee: If you are an individual user looking to download the Players for your own use, you do not need a Player Distribution Agreement. You can download our Players for free at the Macromedia Download Center. The free Shockwave and Flash Players Distribution Program is designed for ISPs, enterprises, and software developers. ISPs can offer customers must-have Internet technology to view the millions of sites with Shockwave multimedia content or high-impact Flash interfaces. Enterprises that have projects developed using Flash or Shockwave technologies can deploy the Players on their Intranets. Software developers who have created CD-ROM content that depends on Shockwave and Flash technology can distribute the Players themselves rather than requiring their customers to download the Players from the Web. The Player licensing process is handled entirely online. http://www.macromedia.com/support/shockwave/info/licensing/ First, you will first be presented with a license agreement. We recommend that you print out and review the agreement carefully, as it contains specific marketing obligations. You will then be asked to fill out a form, which should take about five minutes. Your confirmation e-mail will contain instructions on where to download the Players and their associated Player logos. The Process: Step 1 - Read and accept the terms of the Players Distribution License Agreement. Print a copy for your records. Step 2 - Complete the online licensee form. When completed, it will generate an e-mail addressed to you. Step 3 - Check your e-mail for instructions on where to download the Players and Player logos. Step 4 - Download the Players, apply the appropriate Player logos to your Web site or application, and begin distributing the Players. Contact Us For more information on free Shockwave and Flash Players Distribution Program, send an e-mail to players_info@macromedia.com Regards, Macromedia Player Licensing --- AAAGH! Please stop sending me standard replies and actually reply to my question! Thank you! Patrick --- Hello Patrick, Thank you for your feedback regarding our media players. I will forward your concern to our product management team. Hopefully the version that you are looking for can be added shortly. Please let me know if you have any other questions or concerns, or if anything was not explained clearly. Thank you, Nathan Macromedia Customer Service === I hope I did it right. I think I can't do anything else either. Patrick

Thanks for your help. Let me know if this doesn't work, as macromedia is a ns partner and I can try to pull some strings. John--This is the typical responce for evangelism :(

*** Bug 74041 has been marked as a duplicate of this bug. ***

phil, any idea when the shockwave dudes are going to be ready to flip the bit and support the mozilla and N6.+ browsers. I still get "Unfortunately, we're experiencing a few problems with the latest release of Netscape 6. Our friends at Macromedia and Netscape are currently working together to fix these problems so you can take full advantage of our site. You can be sure that we will support Netscape 6 as soon as all the fixes become available. In the meantime, please choose an earlier version of your browser when visiting shockwave." using an early 0.9 candidate... over to 0.9.1

cc'ing aruner from the Netscape evangelism group. Arun, want to take this? I'm resummarizing to indicate that the problem is with all mozilla-based browsers. The problem is NOT in the browser-sniffing code -- shockwave.com won't support any mozilla-based browsers until we fix the bugs which are critical to them. We're working on that, and Arun has the point on that issue.

Phil, in this case, the field "Bug 65389 depends on:" should be filled with some values, shouldn't it?

Actually, now that I look around for a dependency, I think this is a dup of bug 35916 *** This bug has been marked as a duplicate of 35916 ***

verified dups

All Evangelism Bugs are now in the Product Tech Evangelism. See bug 86997 for details.