Closed Bug 686431 Opened 13 years ago Closed 13 years ago

Thunderbird stops responding while saving to draft.

Categories

(Thunderbird :: Message Compose Window, defect)

6 Branch
x86
Windows XP
defect
Not set
critical

Tracking

(Not tracked)

RESOLVED DUPLICATE of bug 668552

People

(Reporter: applegrew, Unassigned)

Details

(Keywords: hang)

User Agent: Mozilla/5.0 (Windows NT 5.1; rv:6.0.2) Gecko/20100101 Firefox/6.0.2 Build ID: 20110902133214 Steps to reproduce: Composing a message. Actual results: I get interrupted while typing, whenever Thunderbird saves message to draft. The whole application stops responding. This started happening since version 6. I am using WinXP 32-bit. Expected results: Saving to draft should not freeze the application.
Keywords: hang
AppleGrew, is it hung with high CPU? Please start thunderbird in safe mode using instructions at http://support.mozillamessaging.com/en-US/kb/safe-mode ... If safe mode is not better, try temporarily disabling your antivirus software. If safe mode does work better then: - go to the Config Editor. In Thunderbird do Tools → Options (or Preferences) → Advanced → General tab → Config Editor - paste gfx.direct2d.disabled into the filter - double click that entry, to change the value to true - paste layers.acceleration.disabled into the filter - double click that entry, to change the value to true -- if layers.acceleration.disabled does not exist, please create it -- right+click in the preferences area and do New | Boolean | paste layers.acceleration.disabled in to the name -- set to true - restart thunderbird * If the video toggle doesn't help, then test to determine which addon is causing the problem. Please post your results
Severity: normal → critical
It does hang with high CPU. When save to draft is complete then it is back to normal. I didn't log into Safe mode, but in normal mode disabling the above options, seems to fix the issue. To replicate the issue. Open the compose message window -> Type something and wait for the autosave to kick in OR Manually click on Save (to Darft) -> Click Cancel on the saving dialog and then click Retry on the next dialog.
thanks for the feedback
Status: UNCONFIRMED → RESOLVED
Closed: 13 years ago
Resolution: --- → DUPLICATE
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