Closed
Bug 686431
Opened 13 years ago
Closed 13 years ago
Thunderbird stops responding while saving to draft.
Categories
(Thunderbird :: Message Compose Window, defect)
Tracking
(Not tracked)
RESOLVED
DUPLICATE
of bug 668552
People
(Reporter: applegrew, Unassigned)
Details
(Keywords: hang)
User Agent: Mozilla/5.0 (Windows NT 5.1; rv:6.0.2) Gecko/20100101 Firefox/6.0.2
Build ID: 20110902133214
Steps to reproduce:
Composing a message.
Actual results:
I get interrupted while typing, whenever Thunderbird saves message to draft. The whole application stops responding. This started happening since version 6. I am using WinXP 32-bit.
Expected results:
Saving to draft should not freeze the application.
Comment 1•13 years ago
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AppleGrew, is it hung with high CPU?
Please start thunderbird in safe mode using instructions at http://support.mozillamessaging.com/en-US/kb/safe-mode ...
If safe mode is not better, try temporarily disabling your antivirus software.
If safe mode does work better then:
- go to the Config Editor. In Thunderbird do Tools → Options (or Preferences) → Advanced → General tab → Config Editor
- paste gfx.direct2d.disabled into the filter
- double click that entry, to change the value to true
- paste layers.acceleration.disabled into the filter
- double click that entry, to change the value to true
-- if layers.acceleration.disabled does not exist, please create it
-- right+click in the preferences area and do New | Boolean | paste layers.acceleration.disabled in to the name
-- set to true
- restart thunderbird
* If the video toggle doesn't help, then test to determine which addon is causing the problem.
Please post your results
Severity: normal → critical
It does hang with high CPU. When save to draft is complete then it is back to normal.
I didn't log into Safe mode, but in normal mode disabling the above options, seems to fix the issue.
To replicate the issue. Open the compose message window -> Type something and wait for the autosave to kick in OR Manually click on Save (to Darft) -> Click Cancel on the saving dialog and then click Retry on the next dialog.
Comment 3•13 years ago
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thanks for the feedback
Status: UNCONFIRMED → RESOLVED
Closed: 13 years ago
Resolution: --- → DUPLICATE
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Description
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