If a user clicks "I can't install my purchase" or "I have billing or payment concerns" then we need the "Helpful Resources" > "Contact Mozilla" > "Support Request Sent" pages done. Note: the text To: Mozilla Marketplace Support is not a link and should probably not be blue. When completed, we send an email that reads (this wasn't in the mocks, I just made it up): To: Marketplace support Reply-to: user’s email address Subject: New Support Request for {add-on name} Add-on, {add-on name}, has received a new support request: User: {user name} Email: {email} Purchased on Jan. 7, 2011 Details: {user’s support details} {user’s useragent string} Please reply to this email to respond to the user’s request.