Closed Bug 70893 Opened 24 years ago Closed 24 years ago

Real Crashes Mozilla when clearing real clip cache.

Categories

(Plugins Graveyard :: RealPlayer (Real), defect)

x86
Windows 2000
defect
Not set
critical

Tracking

(Not tracked)

VERIFIED WONTFIX

People

(Reporter: jelwell, Unassigned)

References

()

Details

(Keywords: crash)

Steps to reproduce:
1) Load a page with real player video.
2) Right click on the video
3) Select Preferences.
4) Goto Performance tab
5) Click on the settings button under "Clip Cache"
6) hit the "Empty Clip Cache" button.
Actual Results:
*crash* - win2000 needs to be powered down... cannot simply kill task or reboot.

Expected Result:
no crash, real cache is instead cleared. ;)
confirming, severity :critical

Stack trace:

 Call Stack:     (Signature = http3260.dll + 0x1923 (0x62351923) 8966caa5)
     http3260.dll + 0x1923 (0x62351923)  
     rput3260.dll + 0x24cfb (0x60e44cfb)  
     pngu3266.dll + 0x180c4 (0x606080c4)  
     pngu3266.dll + 0x8152 (0x605f8152)  
     pngu3266.dll + 0x78c4 (0x605f78c4)  
     pngu3266.dll + 0x6178 (0x605f6178)  
     USER32.dll + 0x12d7c (0x77e82d7c)  
     USER32.dll + 0x1982 (0x77e71982)  
     ntdll.dll + 0x163a3 (0x77f763a3)  
     USER32.dll + 0x3122 (0x77e73122)  
     USER32.dll + 0x17877 (0x77e87877)  
     USER32.dll + 0x13a9b (0x77e83a9b)  
     USER32.dll + 0x27fe (0x77e727fe)  
     USER32.dll + 0x2889 (0x77e72889)  
     pngu3266.dll + 0x793e (0x605f793e)  
     pngu3266.dll + 0x78d8 (0x605f78d8)  
     pngu3266.dll + 0x6178 (0x605f6178)  
     USER32.dll + 0x1820 (0x77e71820)  
Severity: major → critical
Keywords: crash, realplayer
Sound like a driver problem if W2K needs to be rebooted, I think. I get these 
sometimes with Java. cc:ing nhart
Target Milestone: --- → mozilla0.9
Moving to mozilla0.9
works for me on WIn2000 using 2001040213 build
Status: NEW → RESOLVED
Closed: 24 years ago
Resolution: --- → WORKSFORME
Target Milestone: mozilla0.9 → mozilla0.9.1
tested on win2000 comm build 2001040604. This is still a problem.
Status: RESOLVED → REOPENED
Resolution: WORKSFORME → ---
I'm confirming with the stack trace posted that this is still happening on my 
Windows 2000 machine. From the stack, looks like the crash is deep inside 
Real'ss libraries. 

Arun, if you get a chance to speak with someone from Real, can you ask them 
about this bug?
Crashes in 4.x too.

Marking WONTFIX as this is clearly an issue with Real. If anyone feels 
different, please re-open.
Status: REOPENED → RESOLVED
Closed: 24 years ago24 years ago
Resolution: --- → WONTFIX
Blocks: 77421
v
Status: RESOLVED → VERIFIED
Assignee: serhunt → nobody
Component: Plug-ins → RealPlayer (Real)
Product: Core → Plugins
QA Contact: shrir → real-player
Target Milestone: mozilla0.9.1 → ---
Version: Trunk → 6.x
Product: Plugins → Plugins Graveyard
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