Closed
Bug 784136
Opened 12 years ago
Closed 12 years ago
Firefox downloads from IE on all pages for locales are broken
Categories
(www.mozilla.org :: General, defect, P1)
www.mozilla.org
General
Tracking
(Not tracked)
RESOLVED
WONTFIX
People
(Reporter: rik, Unassigned)
References
(Blocks 1 open bug, )
Details
(Whiteboard: [sp-2012-08-28] u=dev c=downloads p=5)
Yes, it is as bad as it sounds.
See http://www.mozilla.org/pt-BR/firefox/new/ for an example.
Updated•12 years ago
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Priority: -- → P1
Whiteboard: [sp-2012-08-28] u=dev c=downloads p=5
Comment 1•12 years ago
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Can we add the versions of IE and what platforms are broken so that we can be sure a test plan is in place for this going forward?
Comment 2•12 years ago
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(In reply to Chris More [:cmore] from comment #1)
> Can we add the versions of IE and what platforms are broken so that we can
> be sure a test plan is in place for this going forward?
IE 6, IE 7 , IE8 are the versions I have tried so far
Comment 3•12 years ago
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http://www.mozilla.org/ru/firefox/features/ also doesn't work so it makes me think that this is broken in all locales for wherever we link to the Download button
Reporter | ||
Comment 4•12 years ago
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So the fallback link on the "thank you" page works so IE users could download Firefox.
Comment 5•12 years ago
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(In reply to Anthony Ricaud (:rik) from comment #4)
> So the fallback link on the "thank you" page works so IE users could
> download Firefox.
Good point, unless they get frustrated and leave without clicking another link. So, it is still possible to download with IE, but the UX is not great given the failure of the button.
Comment 6•12 years ago
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HIVE query for "all MSIE u/a"
select ds, count(1) from research_logs where domain='www.mozilla.org' and ds >= '2012-05-28' and request_url like '%/products/download.html%' and user_agent LIKE '%msie%' group by ds order by ds desc;
will post results once query is complete.
Reporter | ||
Comment 7•12 years ago
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So from my investigation, I think this has been like that for a long time. It may have been less visible when mozilla-europe.org was still online. No need to rush a fix that could break more things. I'll fix this tomorrow, with a fresh head. I'll also call Pascal (who is on holidays) to ask him about the history of this code.
Reporter | ||
Comment 8•12 years ago
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AFAICT, this dates back when we added the "thank you" pages for locales, in July 2011. This was bug 673155.
So a quick fix is to disable the Thank you pages. That's what I'll do if I can't do a better fix by tonight.
Reporter | ||
Comment 9•12 years ago
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Reporter | ||
Comment 10•12 years ago
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Raymond: I don't have a specific test scenario for you (I opened bug 784398 for this). I can just say that we need to test as many download buttons as possible on as many browsers as possible.
Comment 11•12 years ago
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qa-verified using IE6, 7 with JavaScript enabled
http:/www.mozilla.org/de/firefox/new/
http:/www.mozilla.org/ru/firefox/new/
http://www.mozilla.org/en-US/firefox/new/
http://www.mozilla.org/en-GB/firefox/new/
http://www.mozilla.org/pt-BR/firefox/new/
http://www.mozilla.org/es-ES/firefox/new/
http://www.mozilla.org/de/firefox/security/
http://www.mozilla.org/ru/firefox/security/
http://www.mozilla.org/fr/firefox/security/
http://www.mozilla.org/en-US/firefox/security/
http://www.mozilla.org/en-GB/firefox/security/
http://www.mozilla.org/pt-BR/firefox/security/
http://www.mozilla.org/es-ES/firefox/security/
http://www.mozilla.org/de/firefox/features
http://www.mozilla.org/ru/firefox/features
http://www.mozilla.org/fr/frefox/features/
http://www.mozilla.org/en-GB/firefox/features/
http://www.mozilla.org/en-US/firefox/features/
http://www.mozilla.org/es-ES/firefox/features/
http://www.mozilla.org/pt-BR/firefox/features/
http://www.mozilla.org/de/firefox/technology/ --> not localized redirects to en-US
http://www.mozilla.org/fr/firefox/technology/ --> not localized redirects to en-US
http://www.mozilla.org/ru/firefox/technology/ --> not localized redirects to en-US
http://www.mozilla.org/en-GB/firefox/technology/
http://www.mozilla.org/en-US/firefox/technology/
http://www.mozilla.org/es-ES/firefox/technology/ --> not localized redirects to en-US
http://www.mozilla.org/pt-BR/firefox/technology/ --> not localized redirects to en-US
http://www.mozilla.org/de/firefox/customize/ --> https://addons.mozilla.org/de/firefox
http://www.mozilla.org/fr/firefox/customize/ ---> https://addons.mozilla.org/fr/firefox
http://www.mozilla.org/ru/firefox/customize/ ----> https://addons.mozilla.org/ru/firefox/
http://www.mozilla.org/en-GB/firefox/customize ---> redirects to en-US site
http://www.mozilla.org/en-US/
http://www.mozilla.org/es-ES/ ---> https://addons.mozilla.org/es-ES/firefox
http://www.mozilla.org/pt-BR/ ---> https://addons.mozilla.org/pt-BR/firefox/
Comment 12•12 years ago
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Rik, the experience is broken for all locales expect en-US when JavaScript is disabled. Users are redirected to the download page but have to click on another link to download Firefox. The en-US page automatically pops up a download with JavaScript disabled
Status: RESOLVED → REOPENED
Resolution: FIXED → ---
Comment 13•12 years ago
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Raymond: Have you tested IE7 and 8 on both Windows and Mac to verify too? We should also test the latest versions of IE while we are at it now to verify we didn't create an additional IE regressions.
Comment 14•12 years ago
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(In reply to Chris More [:cmore] from comment #13)
> Raymond: Have you tested IE7 and 8 on both Windows and Mac to verify too? We
> should also test the latest versions of IE while we are at it now to verify
> we didn't create an additional IE regressions.
Chris, I'll test on IE9 as well and update the bug. I also ran spot checks in Firefox,Safari, Opera and Chrome on both Windows and Mac to make sure we didn't break anything.
Reporter | ||
Comment 15•12 years ago
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(In reply to Chris More [:cmore] from comment #13)
> Raymond: Have you tested IE7 and 8 on both Windows and Mac to verify too?
I'm not sure Raymond can test IE7 and 8 on a Mac ;)
(In reply to raymond [:retornam] from comment #12)
> Rik, the experience is broken for all locales expect en-US when JavaScript
> is disabled. Users are redirected to the download page but have to click on
> another link to download Firefox. The en-US page automatically pops up a
> download with JavaScript disabled
Nice catch! Can you open another bug for this?
Comment 16•12 years ago
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(In reply to Anthony Ricaud (:rik) from comment #15)
> (In reply to Chris More [:cmore] from comment #13)
> > Raymond: Have you tested IE7 and 8 on both Windows and Mac to verify too?
> I'm not sure Raymond can test IE7 and 8 on a Mac ;)
>
> (In reply to raymond [:retornam] from comment #12)
> > Rik, the experience is broken for all locales expect en-US when JavaScript
> > is disabled. Users are redirected to the download page but have to click on
> > another link to download Firefox. The en-US page automatically pops up a
> > download with JavaScript disabled
> Nice catch! Can you open another bug for this?
Filed bug https://bugzilla.mozilla.org/show_bug.cgi?id=784745
This bug is fixed in IE9
Assignee | ||
Updated•12 years ago
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Component: www.mozilla.org → General
Product: Websites → www.mozilla.org
Comment 17•12 years ago
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The new-b page in bedrock will be pushed out on bedrock soon and will be localized.
Status: REOPENED → RESOLVED
Closed: 12 years ago → 12 years ago
Resolution: --- → WONTFIX
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Description
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