Closed
Bug 788423
Opened 12 years ago
Closed 9 years ago
[adbe 3612667] Flash hang in F_1152915508 on dropbox.com
Categories
(External Software Affecting Firefox Graveyard :: Flash (Adobe), defect)
External Software Affecting Firefox Graveyard
Flash (Adobe)
x86
Windows 7
Tracking
(firefox16-, firefox17-, firefox18-)
RESOLVED
INCOMPLETE
People
(Reporter: scoobidiver, Unassigned)
References
()
Details
(Keywords: hang, reproducible, Whiteboard: [flash-11.4][flash-11.5])
Crash Data
blinky wrote in bug 763896 comment 58:
> Steps to reproduce:
> 1. Open the page https://dl.dropbox.com/u/95157096/85f61cf7/f3d6ffe9.html
> 2. Wait for 3 minutes.
thanks for breaking this out Scoobidiver. we are tracking the issue internally as #3325067
Status: NEW → ASSIGNED
Summary: Flash hang in F_1152915508 on dropbox.com → [adbe 3325067] Flash hang in F_1152915508 on dropbox.com
Reporter | ||
Updated•12 years ago
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Comment 2•12 years ago
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going to track this for Beta since it's reproducible.
tracking-firefox16:
--- → +
This happens also in https://dl.dropbox.com/u/95157096/85f61cf7/fe80383b.swf
Comment 4•12 years ago
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I believe this is fixed in our daily builds. I can provide a build to any Mozilla employees that want to confirm.
Comment 5•12 years ago
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(In reply to Jeromie Clark from comment #4)
> I believe this is fixed in our daily builds. I can provide a build to any
> Mozilla employees that want to confirm.
Please send this build to Marcia for testing. Thanks!
Comment 6•12 years ago
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Ended up here reviewing a user's crashes on 15.0.1 in SUMO[1].
Linking in case you need to gather more data from the system with the crash.
bp-6cd208e6-f538-457e-b1c6-fa3cc2120928
1| https://support.mozilla.org/en-US/questions/938146
Comment 7•12 years ago
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Thanks for the head's up. We're investigating.
Comment 8•12 years ago
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Mozilla/5.0 (Windows NT 6.0; rv:17.0) Gecko/17.0 Firefox/17.0
I got this crash while playing 13 YouTube videos on Firefox 17 beta 1 (on Windows Vista).
https://crash-stats.mozilla.com/report/index/bp-d0a7bd2c-fecc-4b7a-9800-53cd02121010
https://crash-stats.mozilla.com/report/index/bp-e213439b-4799-4c8e-a531-5a64d2121010
Reporter | ||
Comment 9•12 years ago
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This bug tracks hangs with the STR in comment 0.
If you have reliable STR, please file a bug.
Reporter | ||
Comment 10•12 years ago
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Let's only mark the tracking bug as a topcrasher.
Keywords: topcrash
Comment 11•12 years ago
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our bug has been marked fixed verified in an internal dev build. the change will roll out in the next 11.5 Flash Player release, Ellis.
also, you can verify using the current 11.5 beta...
Reporter | ||
Updated•12 years ago
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Status: ASSIGNED → RESOLVED
Closed: 12 years ago
Keywords: verifyme
Resolution: --- → FIXED
Whiteboard: [flash-11.4] → [flash-11.4][fixed in Flash 11.5]
Comment 12•12 years ago
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Ioana, can you please verify this is fixed with Flash 11.5 in Firefox 17.0b5?
QA Contact: ioana.budnar
Comment 13•12 years ago
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On Firefox 17 beta 5, I get the following behavior with Flash 11.5.502.110:
https://dl.dropbox.com/u/95157096/85f61cf7/f3d6ffe9.html - about 1 minute after opening this link, I get a warning about a script causing Flash to run slowly and the options to stop or continue running this script. If I stop the script, everything works fine. If I choose to continue running the script, I get a crash:
Plugin Report: https://crash-stats.mozilla.com/report/index/bp-37a18f8d-128b-4dd2-b6cc-2ce3e2121107
Browser Report: https://crash-stats.mozilla.com/report/index/bp-9adf31e2-a274-4575-948b-9d9cc2121107
https://dl.dropbox.com/u/95157096/85f61cf7/fe80383b.swf - when opening this link, the warning from above is opened in at most 2-3 seconds. Firefox freezes on that warning, followed by a crash.
Unfortunately, although I got 16 crashes in half an hour, only the two above were submitted right. The links for all the others lead to https://crash-stats.mozilla.com/about/throttling.
Comment 14•12 years ago
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(In reply to Ioana Budnar [QA] from comment #13)
> On Firefox 17 beta 5, I get the following behavior with Flash 11.5.502.110:
>
> https://dl.dropbox.com/u/95157096/85f61cf7/f3d6ffe9.html - about 1 minute
> after opening this link, I get a warning about a script causing Flash to run
> slowly and the options to stop or continue running this script. If I stop
> the script, everything works fine. If I choose to continue running the
> script, I get a crash:
> Plugin Report:
> https://crash-stats.mozilla.com/report/index/bp-37a18f8d-128b-4dd2-b6cc-
> 2ce3e2121107
> Browser Report:
> https://crash-stats.mozilla.com/report/index/bp-9adf31e2-a274-4575-948b-
> 9d9cc2121107
>
> https://dl.dropbox.com/u/95157096/85f61cf7/fe80383b.swf - when opening this
> link, the warning from above is opened in at most 2-3 seconds. Firefox
> freezes on that warning, followed by a crash.
>
> Unfortunately, although I got 16 crashes in half an hour, only the two above
> were submitted right. The links for all the others lead to
> https://crash-stats.mozilla.com/about/throttling.
Confirming, I see the same in the latest hourly m-c win32 running on win7 x64
and the latest Flash player - 11.5.502.110 This is NOT fixed it appears or has manifested itself in a new form.
Reporter | ||
Comment 15•12 years ago
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Status: RESOLVED → REOPENED
Keywords: verifyme
Resolution: FIXED → ---
Whiteboard: [flash-11.4][fixed in Flash 11.5] → [flash-11.4][flash-11.5]
Comment 16•12 years ago
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Did we want to track this for Firefox 17 or later?
tracking-firefox17:
--- → ?
Comment 17•12 years ago
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We're investigating now. Our bug notes show that we confirmed this as fixed again in 11.5.500.99. It appears to have been re-injected during the end-game.
I'm able to reproduce in FF 15,16 and 17 with the same stacks, so I don't think this is a Firefox injection.
I'll update you guys as we know more. Thanks for the head's up.
Comment 18•12 years ago
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We're too close to shipping 17 to take speculative fixes, so I'll track for 18 and we can keep investigating.
tracking-firefox18:
--- → +
Reporter | ||
Comment 19•12 years ago
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(In reply to Lukas Blakk [:lsblakk] from comment #18)
> We're too close to shipping 17 to take speculative fixes, so I'll track for
> 18 and we can keep investigating.
It's a Flash bug, not a Firefox one.
Comment 20•12 years ago
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New Beta out: 11.5.502.113 - Still getting 'Slow Script Warning' with this build.
No crash however....
Comment 21•12 years ago
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We believe the issue with the modal dialog hang cited in the original bug report is resolved in the current betas. Today's build is 11.5.502.118, and can be downloaded from http://www.adobe.com/go/flashplayerbeta/
Comment 22•12 years ago
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(In reply to Jeromie Clark from comment #21)
> We believe the issue with the modal dialog hang cited in the original bug
> report is resolved in the current betas. Today's build is 11.5.502.118, and
> can be downloaded from http://www.adobe.com/go/flashplayerbeta/
Just tested the URL in comment #3, plugin crashed following Slow Script Warning
The URL for the Dropbox also still throws Slow Script warnings
I tested using Win7 x64 running the latest hourly m-c win32 build based on cset:
https://hg.mozilla.org/mozilla-central/rev/df3421b24be8
Same in latest Chrome release version: 23.0.1271.64
Disabled their 'pepper' and enabled the beta to test.
URL in Comment #3 also throws Slow Script Warning in IE 10 preview for Win7 x64
and I'm using the release version of Flash on IE 10 Preview 11.5.502.110
the 11.5.502.113beta was causing IE 10 Preview to crash.
Comment 23•12 years ago
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Thanks for the feedback. I've sent this back to the developer to take another look.
Comment 24•12 years ago
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Are we sure this is not a problem with the test-link coding ?
I've tried now the latest two beta's and I'm still seeing 'slow script warning' as noted above in commnet #22
11.5.502.124 and 11.5.502.131
Comment 25•12 years ago
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The Slow Script dialog is expected. This SWF is doing something CPU-intensive to the point that it's impacting system performance.
If you do not respond to the Slow Script dialog within 30-seconds, Firefox is killing the player instance. This shouldn't happen, but probably needs to be addressed on the Firefox side.
Any hangs or crashes you encounter after choosing "Yes" to the "Do you want to abort the script?" dialog are *not* expected, and are things we want to fix.
Comment 26•12 years ago
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(In reply to Jeromie Clark from comment #25)
> The Slow Script dialog is expected. This SWF is doing something
> CPU-intensive to the point that it's impacting system performance.
>
> If you do not respond to the Slow Script dialog within 30-seconds, Firefox
> is killing the player instance. This shouldn't happen, but probably needs
> to be addressed on the Firefox side.
>
> Any hangs or crashes you encounter after choosing "Yes" to the "Do you want
> to abort the script?" dialog are *not* expected, and are things we want to
> fix.
Thanks for the reply. I myself have not experienced any crash of the plugin, even ignoring the 'slow-script' dialog for up to two mins. CPU use is indeed high, Flash is consuming 25% CPU on a Quad-core Athlon Phenom II.
The OP that was seeing the crashes need to weigh in I think, as even from the start I never crashed or hung, just saw the 'slow-script' warnings.
Sorry, if I'd led folks astray.
Comment 27•12 years ago
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This crash is happening in http://dl.dropbox.com/u/95157096/85f61cf7/PICB241.html
Crash report: bp-bc4f3288-03e4-4b0b-8dfb-6a3c22121208
Reporter | ||
Comment 28•12 years ago
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(In reply to blinky from comment #27)
> This crash is happening in
> http://dl.dropbox.com/u/95157096/85f61cf7/PICB241.html
Confirmed in 17.0, bp-b2729630-daab-4775-aae1-8fb092121208, and Nightly, https://crash-analysis.mozilla.com/hang-reports/2012/12-08/hr-20121208-82515901-a14e-4f15-8f60-3531f114c760.html
Comment 29•12 years ago
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CpuUsageFlashProcess2 50.01
This appears to be Flash in some sort of long loop.
Updated•12 years ago
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Reporter | ||
Comment 30•11 years ago
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(In reply to blinky from comment #27)
> This crash is happening in
> http://dl.dropbox.com/u/95157096/85f61cf7/PICB241.html
I get the Firefox unresponsive plugin prompt twice.
> blinky wrote in bug 763896 comment 58:
> > Steps to reproduce:
> > 1. Open the page https://dl.dropbox.com/u/95157096/85f61cf7/f3d6ffe9.html
> > 2. Wait for 3 minutes.
I get a Flash script.
Comment 31•11 years ago
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Rather than reopening this, can we please treat it as a new issue? I realize the signature is the same, but it's fairly generic. Dragging all the baggage along just makes things convoluted.
Comment 32•11 years ago
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I'm tracking this as ADBE 3612667
Reporter | ||
Updated•11 years ago
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Summary: [adbe 3325067] Flash hang in F_1152915508 on dropbox.com → [adbe 3612667] Flash hang in F_1152915508 on dropbox.com
Comment 33•11 years ago
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In Firefox 23 and 24 with Flash Player 11.9.900.85 (and in the 11.8.xxx.xxx versions I looked at) on Windows, I'm getting the slow script dialog, which is expected. Only after stopping the plug-in through the Firefox dialog do I get a crashed plug-in notification, but this is expected as Firefox has forcefully killed the running Flash instance.
On Mac, I get a beach ball, and eventually a slow script dialog which also works as expected.
I'm also not seeing anything logged in about:crashes when I work through this scenario. Am I missing something?
Comment 34•11 years ago
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Jeromie, what you are seeing is probably not the slow script dialog, but the plugin hang dialog that we introduced a few releases ago.
Benjamin, can you help with Jeromie's question in comment #33?
Comment 35•9 years ago
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After 2 months with a perfect behaviour (zero hangs with a lot of flash videos for 18 hours),
since a few day the hang re-happens as in the past
https://www.facebook.com/arenaverona?fref=ts
https://crash-stats.mozilla.com/report/index/ea722316-1354-472a-8a44-3b0d92150805
reasons? a misterious.
Comment 36•9 years ago
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the hang happened when I scrolled the link above,
but flash was activated by this other page:
https://www.facebook.com/BandaDeMusicaBriocense
Comment 37•9 years ago
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reproduced successfully today
https://crash-stats.mozilla.com/report/index/c87643b5-d619-46bc-89c0-b9ffa2150806
always here
https://www.facebook.com/BandaDeMusicaBriocense
only embedded vidoes. zero issues on youtube.
Updated•9 years ago
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Crash Signature: RealMsgWaitForMultipleObjectsEx | MsgWaitForMultipleObjects | F_1152915508___________________________________ ]
[@ hang | GetLogicalDriveStringsA]
[@ hang | LocalReAlloc]
[@ hang | memcpy | RealMsgWaitForMultipleObjectsEx]
[@ hang | memcpy | → RealMsgWaitForMultipleObjectsEx | MsgWaitForMultipleObjects | F_1152915508___________________________________ ]
[@ hang | GetLogicalDriveStringsA]
[@ hang | LocalReAlloc]
[@ hang | memcpy | RealMsgWaitForMultipleObjectsEx]
[@ hang | memcpy |
Comment 38•9 years ago
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I'm closing a lot of bugs which are filed as Adobe Flash bugs which are either irrelevant, not actionable, or not serious enough to track in the Mozilla bug tracker. For the most part, Flash bugs should be filed in Adobe bugbase, and we'll only track a few highly-critical issues in the Mozilla tracker.
Status: REOPENED → RESOLVED
Closed: 12 years ago → 9 years ago
Resolution: --- → INCOMPLETE
Comment 39•9 years ago
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Version and milestone values are being reset to defaults as part of product refactoring.
Version: 11.x → unspecified
Updated•2 years ago
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Product: External Software Affecting Firefox → External Software Affecting Firefox Graveyard
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Description
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