Closed Bug 788483 Opened 12 years ago Closed 12 years ago

HP support pages can't be searched in Nightly

Categories

(Tech Evangelism Graveyard :: English US, defect)

x86_64
Windows 7
defect
Not set
normal

Tracking

(Not tracked)

RESOLVED FIXED

People

(Reporter: gcp, Unassigned)

References

Details

(Keywords: qawanted, regression)

http://www8.hp.com/us/en/support-drivers.html Click "Drivers and Software" Try to enter something in "Enter a product name/number" The field closes immediately making it unusable. This is a regression in Nightly (at least Firefox 15 works, and IIRC 16 and 17 do as well).
Keywords: regression
Gian-Carlo, do you have time to find a regression range?
Regression window(m-c) Good: http://hg.mozilla.org/mozilla-central/rev/20fc34efd733 Mozilla/5.0 (Windows NT 6.1; WOW64; rv:17.0) Gecko/17.0 Firefox/17.0 ID:20120804004627 Bad: http://hg.mozilla.org/mozilla-central/rev/0a17cde2a4b6 Mozilla/5.0 (Windows NT 6.1; WOW64; rv:17.0) Gecko/17.0 Firefox/17.0 ID:20120804111326 Pushlog: http://hg.mozilla.org/mozilla-central/pushloghtml?fromchange=20fc34efd733&tochange=0a17cde2a4b6 Regression window(m-c) Good: http://hg.mozilla.org/integration/mozilla-inbound/rev/aa100b9efcca Mozilla/5.0 (Windows NT 6.1; WOW64; rv:17.0) Gecko/17.0 Firefox/17.0 ID:20120803104127 Bad: http://hg.mozilla.org/integration/mozilla-inbound/rev/87e7abe891a9 Mozilla/5.0 (Windows NT 6.1; WOW64; rv:17.0) Gecko/17.0 Firefox/17.0 ID:20120803113827 Pushlog: http://hg.mozilla.org/integration/mozilla-inbound/pushloghtml?fromchange=aa100b9efcca&tochange=87e7abe891a9
The user who reported this bug to me says: http://ftp.mozilla.org/pub/mozilla.org/firefox/tinderbox-builds/old/mozilla-inbound-win32/1344015687/firefox-17.0a1.en-US.win32.zip from 03-Aug-2012 12:20 works http://ftp.mozilla.org/pub/mozilla.org/firefox/tinderbox-builds/old/mozilla-inbound-win32/1344019107/firefox-17.0a1.en-US.win32.zip from 03-Aug-2012 12:06 is broken Directory timestamp for working version is 06-Aug-2012 14:08 and non-working 06-Aug-2012 15:08
MooTools 1.2 again.
Assignee: nobody → english-us
Component: General → English US
Product: Core → Tech Evangelism
Version: Trunk → unspecified
Blocks: 789036
No longer blocks: harmony:stringextras
Benjamin, have you been contacting the affected sites? Just assigning them to evang does nothing on its own, since we have no dedicated evang team...
Oh, I see. I should probably do that, then.
I don't suppose anyone has a magical contact address for HP website issues...
If there's nothing on their site, maybe see if press at mozilla.com has any contacts there? Or escalate to your manager (dmandelin, right?) to find someone who has contacts with them?
Blocks: 793781
From HP: "We have received an update from our development team, they state that current beta version for Firefox is FF 16, while FF 17 is alpha version, still under testing, therefore not supported yet by our machines. They will be able to test page under FF17 when FF 16 is released as official version, at the beginning of October. In the meantime, they have informed to HTML team about possible issues with mootools and this upcoming FF version."
No longer blocks: 793781
Now that Firefox 18 has been released, maybe someone can try to contact them again? Looks like it's still broken.
Is it broken in 18 itself? I thought we still disabled the harmony string stuff on release?
I tested it and it's broken for me. From Bug 788483 it looks like the harmony string stuff was only disabled in FF 17.
Yes, it is still broken on Fx18 and SM 2.15.
I've contacted HP again on this (via https://h41268.www4.hp.com/live/index.aspx?qid=17656), so far I've received feedback (from a human) that they're currently working on this.
Looks like it's finally fixed. :)
Status: NEW → RESOLVED
Closed: 12 years ago
Resolution: --- → FIXED
Product: Tech Evangelism → Tech Evangelism Graveyard
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