Closed Bug 832212 Opened 12 years ago Closed 8 years ago

startup crash in nvumdshim with NVIDIA/Intel dual GPUs

Categories

(Core :: Graphics, defect)

Product:
Core
Component:
Graphics
Version:
18 Branch
Platform:
x86_64
Windows 7
Type:
defect
Priority:
Not set
Severity:
critical

Tracking

()

Status:
RESOLVED WORKSFORME

People

(Reporter: lukast.dev, Unassigned)

References

Details

(Keywords: crash, Whiteboard: [platform-rel-Intel][platform-rel-nVidia])

Crash Data

User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:18.0) Gecko/20100101 Firefox/18.0 Build ID: 20130104151925 Steps to reproduce: 1. Start Firefox 18 2. Got Crash dialog instead of Firefox Reported these crashes bp-944de59b-47f3-448f-81e5-497a52130118 18. 1. 2013 10:36 bp-686400bd-4025-4526-acf7-bcf7d2130118 18. 1. 2013 10:02 bp-d66cce79-b3ac-4bcd-83d7-15c3d2130118 18. 1. 2013 10:00 GPU1:NVIDIA NVS 5400M Adapter Drivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um GPU2:Intel(R) HD Graphics 4000 Adapter Drivers: igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32 Workaround: Start in safe mode, turn off HW acceleration, crash, start safe mode again turn off HW acceleration, now it worked. Actual results: It crashed due to HW graphics acceleration on. Expected results: It should run normally or detect that HW acceleration is the problem and turn it off automagically for the user.
Severity: normal → critical
Crash Signature: [@ @0x0 | nvumdshim.dll@0x31714 ]
Was searching the webs and came to http://www.gev.com/2011/12/how-to-fix-error-internet-explorer-has-stopped-working-ie-9-module-nvumdshim-dll/ Is this a thing we should report to nvidia? Seems like a CUDA thing
Status: UNCONFIRMED → NEW
Component: Untriaged → Graphics
Ever confirmed: true
Keywords: crash
Product: Firefox → Core
Summary: Crash at start-up due to hardware acceleration on → startup crash in nvumdshim with NVIDIA/Intel dual GPUs
(In reply to Jesper Hansen from comment #1) > Is this a thing we should report to nvidia? Probably, as nv*.dll is usually their drivers or something like that.
Blocks: 605749
Whiteboard: [platform-rel-Intel]
platform-rel: --- → ?
Whiteboard: [platform-rel-Intel] → [platform-rel-Intel][platform-rel-nVidia]
platform-rel: ? → ---
I'm marking this bug as WORKSFORME as bug crashlog signature didn't appear from a long time (over half year) in Firefox.
Status: NEW → RESOLVED
Closed: 8 years ago
Resolution: --- → WORKSFORME
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