Closed
Bug 843282
Opened 12 years ago
Closed 11 years ago
[QAC generated] Metro App Crashes on Start up
Categories
(Firefox for Metro Graveyard :: General, defect)
Tracking
(Not tracked)
RESOLVED
DUPLICATE
of bug 798628
People
(Reporter: miguelortiznscc, Unassigned)
Details
(Keywords: crash, Whiteboard: [startupcrash] DirectX?)
Steps to Reproduce
---------------------------------------
1. Restart app
2. Make sure that Nightly was default
3.
What should have happened:
---------------------------------------
Ran the app like normal
What actually happened:
----------------------------------------
Continued to crash over and over again on start up
Updated•12 years ago
|
Severity: normal → critical
Keywords: crash
OS: Windows XP → Windows 8 Metro
Product: Firefox → Firefox for Metro
Version: 3.5 Branch → Trunk
Updated•12 years ago
|
Blocks: metrov1triage
Comment 1•12 years ago
|
||
How do you know it's crashing?
Are there any files in:
C:\Users\(username)\AppData\Roaming\Mozilla\MetroFirefox\Profiles\(profile).default\minidumps ?
Comment 2•12 years ago
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||
(In reply to Jim Mathies [:jimm] from comment #1)
> How do you know it's crashing?
>
> Are there any files in:
>
> C:\Users\(username)\AppData\Roaming\Mozilla\MetroFirefox\Profiles\(profile).
> default\minidumps ?
Nope Nada
Comment 3•12 years ago
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||
Then it's not a crash most likely. Can you give a description of what you see happen?
Comment 4•12 years ago
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I open it.... I see the logo. then 1.5 seconds later...it crashes and takes be back to the start menu
Comment 5•12 years ago
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||
Could you check a registry key entry for me using regedit.exe?
Under
HKEY_CURRENT_USER\SOFTWARE\Mozilla\Firefox
is there a value there named 'MetroD3DAvailable'?
Comment 6•12 years ago
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Yes
Comment 7•12 years ago
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(In reply to talktotechspert from comment #6)
> Yes
What's the value?
Comment 8•12 years ago
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0x00000001(1)
Comment 9•12 years ago
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https://wiki.mozilla.org/Firefox/Windows_8_Integration#Diagnosing_Startup_Problems
I've added a section to the wiki about checking for unsubmitted crash reports. If you wouldn't mind checking to see if you can find them, please do. I'll fill out the remaining logging options when I get some time.
Updated•12 years ago
|
Blocks: metro-startup
Updated•12 years ago
|
Whiteboard: [startupcrash]
Updated•12 years ago
|
No longer blocks: metrov1triage
Updated•12 years ago
|
Whiteboard: [startupcrash] → [startupcrash] DirectX?
Updated•11 years ago
|
Status: UNCONFIRMED → RESOLVED
Closed: 11 years ago
Resolution: --- → DUPLICATE
Updated•11 years ago
|
No longer blocks: metro-startup
Assignee | ||
Updated•10 years ago
|
OS: Windows 8 Metro → Windows 8.1
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Description
•