Closed Bug 843282 Opened 12 years ago Closed 11 years ago

[QAC generated] Metro App Crashes on Start up

Categories

(Firefox for Metro Graveyard :: General, defect)

x86
Windows 8.1
defect
Not set
critical

Tracking

(Not tracked)

RESOLVED DUPLICATE of bug 798628

People

(Reporter: miguelortiznscc, Unassigned)

Details

(Keywords: crash, Whiteboard: [startupcrash] DirectX?)

Steps to Reproduce --------------------------------------- 1. Restart app 2. Make sure that Nightly was default 3. What should have happened: --------------------------------------- Ran the app like normal What actually happened: ---------------------------------------- Continued to crash over and over again on start up
Severity: normal → critical
Keywords: crash
OS: Windows XP → Windows 8 Metro
Product: Firefox → Firefox for Metro
Version: 3.5 Branch → Trunk
How do you know it's crashing? Are there any files in: C:\Users\(username)\AppData\Roaming\Mozilla\MetroFirefox\Profiles\(profile).default\minidumps ?
(In reply to Jim Mathies [:jimm] from comment #1) > How do you know it's crashing? > > Are there any files in: > > C:\Users\(username)\AppData\Roaming\Mozilla\MetroFirefox\Profiles\(profile). > default\minidumps ? Nope Nada
Then it's not a crash most likely. Can you give a description of what you see happen?
I open it.... I see the logo. then 1.5 seconds later...it crashes and takes be back to the start menu
Could you check a registry key entry for me using regedit.exe? Under HKEY_CURRENT_USER\SOFTWARE\Mozilla\Firefox is there a value there named 'MetroD3DAvailable'?
Yes
(In reply to talktotechspert from comment #6) > Yes What's the value?
0x00000001(1)
https://wiki.mozilla.org/Firefox/Windows_8_Integration#Diagnosing_Startup_Problems I've added a section to the wiki about checking for unsubmitted crash reports. If you wouldn't mind checking to see if you can find them, please do. I'll fill out the remaining logging options when I get some time.
Whiteboard: [startupcrash]
No longer blocks: metrov1triage
Whiteboard: [startupcrash] → [startupcrash] DirectX?
Status: UNCONFIRMED → RESOLVED
Closed: 11 years ago
Resolution: --- → DUPLICATE
No longer blocks: metro-startup
OS: Windows 8 Metro → Windows 8.1
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