Closed Bug 891813 Opened 11 years ago Closed 9 years ago

[adbe 3573456] Flash runtime error R6025 when switching yahoo video to fullscreen

Categories

(External Software Affecting Firefox Graveyard :: Flash (Adobe), defect)

x86
Windows 7
defect
Not set
critical

Tracking

(firefox40 affected)

RESOLVED INCOMPLETE
Tracking Status
firefox40 --- affected

People

(Reporter: gfritzsche, Unassigned)

References

()

Details

(Keywords: crash, topcrash-plugin, topcrash-win)

Crash Data

* Navigate to [1] * Click the small video in the article * Click the fullscreen button for the video Result: "Runtime error" message box: R6025 pure virtual function call This is with Windows 7, Flash 11.8.800.94 and came up via bug 891035. [1] http://news.yahoo.com/woman-drinks-only-soda-16-years-suffers-heart-111020462.html
Blocks: F1398665248
Severity: normal → critical
Crash Signature: [@ F1398665248_____________________________ ]
Keywords: crash
I can't reproduce with Flash 11.8 while I could with Flash 11.7.
Already reported here: https://bugbase.adobe.com/index.cfm?event=bug&id=3573456 Please vote :-)
Summary: Flash runtime error R6025 when switching yahoo video to fullscreen → [adbe 3573456] Flash runtime error R6025 when switching yahoo video to fullscreen
Thanks for the head's up. I've escalated this internally.
(In reply to Jeromie Clark from comment #3) > Thanks for the head's up. I've escalated this internally. Is there any update on this issue? It is currently the #2 plugin topcrash on Release accounting for 12.94% of all plugin crashes in Firefox 25.
Keywords: topcrash-win
Long story short, it's hairy. The crash is the result of a fix for another crash, but we have not been able to identify a way to fix this crash without re-introducing the crash it fixed. It's still open and assigned, but it's competing for time with other high-priority issues.
Maybe it is good time to try fix this crash: https://crash-stats.mozilla.com/report/list?product=Firefox&signature=F1398665248_____________________________#tab-sigsummary in last 7 days we can see lot more off this crash, happen on YT and entering F11 as well.
I get the same error on the German news site focus.de: 1. Go to [1] 2. View the video in full screen 3. Wait until the video end => Flash will crash with the pure virtual function call. [1] http://www.focus.de/auto/videos/litoral-sul-die-lkw-todeszone-diese-kurve-hat-es-in-sich_id_3892642.html Crash dumps: https://crash-stats.mozilla.com/report/index/bp-5861d293-8f47-4932-9cd2-22c692140603 https://crash-stats.mozilla.com/report/index/ea53beda-3fcc-444a-8efe-50de12140603 https://crash-stats.mozilla.com/report/index/9a89ca1e-3b60-429c-88d5-bce6f2140603 Build identifier: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:32.0) Gecko/20100101 Firefox/32.0 Adobe Flash 13.0.0.214. AMD Catalyst 14.4 video drivers. ...I am seeing these crashes for 1-2 years now.
(In reply to Igor from comment #7) > I get the same error on the German news site focus.de: I can reproduce this bug with: * Mozilla/5.0 (Windows NT 6.1; rv:32.0) Gecko/20100101 Firefox/32.0 * Shockwave Flash Version: 15.0.0.189 * NVidia driver version: 9.18.13.4052 Crash IDs: bp-5c099519-126b-4371-887a-7a1e72141015 bp-bfb7b98f-fcbc-4971-861a-e3f342141015 bp-4f3a3ada-7840-4f48-8d8e-bd74b2141015 Additionally Dr.Watson said: Faulting application name: FlashPlayerPlugin_15_0_0_189.exe, version: 15.0.0.189, time stamp: 0x54233581 Faulting module name: FlashPlayerPlugin_15_0_0_189.exe, version: 15.0.0.189, time stamp: 0x54233581 Exception code: 0x40000015 Fault offset: 0x00017780 I think this bug is also related with: https://crash-stats.mozilla.com/report/list?product=Firefox&signature=F1398665248_____________________________ which is #1 FF plugin crasher for ages.
(In reply to tisme from comment #8) > * Mozilla/5.0 (Windows NT 6.1; rv:32.0) Gecko/20100101 Firefox/32.0 > * Shockwave Flash Version: 15.0.0.189 > * NVidia driver version: 9.18.13.4052 Your driver version is out of date. Please update your graphics driver to 344.16 (this is the latest) and retest. Also, note that Adobe is aware of this issue but has not found a complete solution (see comment 5). Thanks
Having the same issue. Flash Player is crashing over and over to the point that firefox is unusable, even running in safe mode. Here is the crash report from the notification message: Problem signature: Problem Event Name: APPCRASH Application Name: FlashPlayerPlugin_15_0_0_189.exe Application Version: 15.0.0.189 Application Timestamp: 54233581 Fault Module Name: StackHash_27eb Fault Module Version: 0.0.0.0 Fault Module Timestamp: 00000000 Exception Code: c0000005 Exception Offset: 00138bbb OS Version: 6.1.7600.2.0.0.256.48 Locale ID: 1033 Additional Information 1: 27eb Additional Information 2: 27eb358fe674a6f15dafe56d42bb9bf3 Additional Information 3: 2f06 Additional Information 4: 2f06c18113e6d7c00e6b91fa1fde84b6 Read our privacy statement online: http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409 If the online privacy statement is not available, please read our privacy statement offline: C:\Windows\system32\en-US\erofflps.txt Any help in resolution would be amazing. Thanks.
I am experiencing this same bug on version 15. Looking for solution.
(In reply to billr982 from comment #11) > I am experiencing this same bug on version 15. Looking for solution. We have no solution at this time. It's a bug in Flash that Adobe is aware of but I'm not sure what their status is apart from what they've indicated in comment 5.
Have encountered the problem when switching to full screen display. A solution is to change Adobe Flasplayer Settings to disable hardware acceleration. Do this by right clicking on the video, selecting Settings and removing the check from Enable hardware acceleration in the Display setting. I don't know whether this will have any other impacts on playing Adobe Flashplayer videos - haven't seen anything so far.
Still happening with FF 38.0.5 and latest Flash version 18.0.0.160 but see how the same crash has changed its signature: bp-18bb8389-b9ab-473f-a794-eaaac2150609 bp-147e3973-1183-4ea6-bad9-cd7b92150609 bp-34d33dcc-118b-4c55-ae0b-ac5fc2150610
This is the top crash signature for Firefox Dev Edition 40.0a2.
(In reply to Chris Peterson [:cpeterson] from comment #15) > This is the top crash signature for Firefox Dev Edition 40.0a2. This has been a topcrash signature for *all* Firefox versions for a couple years. Unless there's some new actionable information I don't see a point in tracking this for Firefox 40.
I'm closing a lot of bugs which are filed as Adobe Flash bugs which are either irrelevant, not actionable, or not serious enough to track in the Mozilla bug tracker. For the most part, Flash bugs should be filed in Adobe bugbase, and we'll only track a few highly-critical issues in the Mozilla tracker.
Status: NEW → RESOLVED
Closed: 9 years ago
Resolution: --- → INCOMPLETE
Version and milestone values are being reset to defaults as part of product refactoring.
Version: 11.x → unspecified
Product: External Software Affecting Firefox → External Software Affecting Firefox Graveyard
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