This is a topcrasher for Netscape 6.10 RTM. It is showing up under the KERNEL32.DLL stack signature with 2 (and possibly more) offsets: KERNEL32.DLL + 0xb992 (for Windows 98 crashes) KERNEL32.DLL + 0xbaf3 (for Windows ME crashes, Talkback reports this OS as "Windows 98 4.90 build 73010104) Here is a few Talkback reports with useful comments: KERNEL32.DLL + 0xb992 (0xbff7b992) 57bec5e9 line Build: 2001072700 CrashDate: 2001-08-11 UptimeMinutes: 104 Total: 104 OS: Windows 98 4.10 build 67766446 Detailed : http://climate/reports/incidenttemplate.cfm?bbid=33990393 StackTrace: http://climate/reports/stackcommentemail.cfm?dynamicBBID=33990393 (33990393) URL: www.missouri.edu (33990393) Comments: Was searching the University of MO-Columbia web page and got disconnected KERNEL32.DLL + 0xb992 (0xbff7b992) 47f35112 line Build: 2001072700 CrashDate: 2001-08-11 UptimeMinutes: 69 Total: 69 OS: Windows 98 4.10 build 67766446 Detailed : http://climate/reports/incidenttemplate.cfm?bbid=33986302 StackTrace: http://climate/reports/stackcommentemail.cfm?dynamicBBID=33986302 (33986302) Comments: Was just closing out of netscape.. KERNEL32.DLL + 0xbaf3 (0xbff6baf3) 4f5a3870 line Build: 2001072700 CrashDate: 2001-08-11 UptimeMinutes: 15 Total: 627 OS: Windows 98 4.90 build 73010104 Detailed : http://climate/reports/incidenttemplate.cfm?bbid=33986156 StackTrace: http://climate/reports/stackcommentemail.cfm?dynamicBBID=33986156 (33986156) Comments: add plug-in program. KERNEL32.DLL + 0xbaf3 (0xbff6baf3) a35fb946 line Build: 2001072700 CrashDate: 2001-08-11 UptimeMinutes: 190 Total: 190 OS: Windows 98 4.90 build 73010104 Detailed : http://climate/reports/incidenttemplate.cfm?bbid=33985574 StackTrace: http://climate/reports/stackcommentemail.cfm?dynamicBBID=33985574 (33985574) Comments: I've been having problems with the mail client. I have a functioning account at your netscape webmail server but I can only access it through the web; when I try to use the built-in client it reports that my password is incorrect. It also takes an (33985574) Comments: abnormally long time "working"...and this time it shut down. I've checked all my settings in the mail/news settings and I know my password is right...I dunno why I can't access it through the client but if you can help me I'd appreciate it [:)] KERNEL32.DLL + 0xb992 (0xbff7b992) ef2e216a line Build: 2001072700 CrashDate: 2001-08-11 UptimeMinutes: 489 Total: 505 OS: Windows 98 4.10 build 67766446 Detailed : http://climate/reports/incidenttemplate.cfm?bbid=33984496 StackTrace: http://climate/reports/stackcommentemail.cfm?dynamicBBID=33984496 (33984496) URL: http://outstream.camzone.com/live (33984496) Comments: forget it I have too many problems with Netwcape 6.1 or I should say you have too many problems for me. its back to Microsoft Internet Explorer. never again will I download and use Netscape. KERNEL32.DLL + 0xbaf3 (0xbff6baf3) 0b43c7fb line Build: 2001072700 CrashDate: 2001-08-11 UptimeMinutes: 142 Total: 142 OS: Windows 98 4.90 build 73010104 Detailed : http://climate/reports/incidenttemplate.cfm?bbid=33981848 StackTrace: http://climate/reports/stackcommentemail.cfm?dynamicBBID=33981848 (33981848) Comments: i was trying to get out of a porno sight and the csreens just kept cycling in . i was holding the mouse arrow on the [x]in the upper right corner. KERNEL32.DLL + 0xbaf3 (0xbff6baf3) 305a7b3b line Build: 2001072700 CrashDate: 2001-08-11 UptimeMinutes: 296 Total: 296 OS: Windows 98 4.90 build 73010104 Detailed : http://climate/reports/incidenttemplate.cfm?bbid=33966690 StackTrace: http://climate/reports/stackcommentemail.cfm?dynamicBBID=33966690 (33966690) Comments: viewing webcams KERNEL32.DLL + 0xbaf3 (0xbff6baf3) 614b0612 line Build: 2001072700 CrashDate: 2001-08-11 UptimeMinutes: 7 Total: 7 OS: Windows 98 4.90 build 73010104 Detailed : http://climate/reports/incidenttemplate.cfm?bbid=33966314 StackTrace: http://climate/reports/stackcommentemail.cfm?dynamicBBID=33966314 (33966314) Comments: I was closing Netscape because the GoHip search engine could not find valid websites that I wanted it to search for. KERNEL32.DLL + 0xbaf3 (0xbff6baf3) bab8fe1e line Build: 2001072700 CrashDate: 2001-08-11 UptimeMinutes: 40 Total: 40 OS: Windows 98 4.90 build 73010104 Detailed : http://climate/reports/incidenttemplate.cfm?bbid=33964355 StackTrace: http://climate/reports/stackcommentemail.cfm?dynamicBBID=33964355 (33964355) Comments: i was downloading a plugin KERNEL32.DLL + 0xb992 (0xbff7b992) ef2e216a line Build: 2001072700 CrashDate: 2001-08-11 UptimeMinutes: 146 Total: 146 OS: Windows 98 4.10 build 67766446 Detailed : http://climate/reports/incidenttemplate.cfm?bbid=33964346 StackTrace: http://climate/reports/stackcommentemail.cfm?dynamicBBID=33964346 (33964346) Comments: cna not send mail from my primary email address it ask for password but will not accept password for incoming mail . i can recieve mail on this address KERNEL32.DLL + 0xb992 (0xbff7b992) fbe91243 line Build: 2001072700 CrashDate: 2001-08-11 UptimeMinutes: 22 Total: 55 OS: Windows 98 4.10 build 67766446 Detailed : http://climate/reports/incidenttemplate.cfm?bbid=33963044 StackTrace: http://climate/reports/stackcommentemail.cfm?dynamicBBID=33963044 (33963044) URL: http://www.cannabis.2xs.net KERNEL32.DLL + 0xb992 (0xbff7b992) 4102fae4 line Build: 2001072700 CrashDate: 2001-08-11 UptimeMinutes: 37 Total: 41 OS: Windows 98 4.10 build 67766446 Detailed : http://climate/reports/incidenttemplate.cfm?bbid=33959686 StackTrace: http://climate/reports/stackcommentemail.cfm?dynamicBBID=33959686 (33959686) URL: www.bol.com (33959686) Comments: I tried to go back to the previous page and then I recieved 2 screens over each other: the page I was looking to and the page I went back to. KERNEL32.DLL + 0xb992 (0xbff7b992) 9b8cc910 line Build: 2001072700 CrashDate: 2001-08-10 UptimeMinutes: 271 Total: 271 OS: Windows 98 4.10 build 67766446 Detailed : http://climate/reports/incidenttemplate.cfm?bbid=33955435 StackTrace: http://climate/reports/stackcommentemail.cfm?dynamicBBID=33955435 (33955435) URL: www.totp.beeb.com (33955435) Comments: Just clicking on a link for top 20 music charts and the error occured. KERNEL32.DLL + 0xb992 (0xbff7b992) ef2e216a line Build: 2001072700 CrashDate: 2001-08-10 UptimeMinutes: 322 Total: 591 OS: Windows 98 4.10 build 67766446 Detailed : http://climate/reports/incidenttemplate.cfm?bbid=33946761 StackTrace: http://climate/reports/stackcommentemail.cfm?dynamicBBID=33946761 (33946761) URL: earthcam.com KERNEL32.DLL + 0xbaf3 (0xbff6baf3) 305a7b3b line Build: 2001072700 CrashDate: 2001-08-10 UptimeMinutes: 132 Total: 132 OS: Windows 98 4.90 build 73010104 Detailed : http://climate/reports/incidenttemplate.cfm?bbid=33937928 StackTrace: http://climate/reports/stackcommentemail.cfm?dynamicBBID=33937928 (33937928) Comments: I was on earthcam and it will not come on when you first click on the icon. I am using window 98 me.Everthing was working o.k. with netscape 4.7I have taking off 4.7 and would like to have it back can you tell me where i can download it from if i (33937928) Comments: can not get 6.1 to workthank you KERNEL32.DLL + 0xbaf3 (0xbff6baf3) a35fb946 line Build: 2001072700 CrashDate: 2001-08-10 UptimeMinutes: 278 Total: 278 OS: Windows 98 4.90 build 73010104 Detailed : http://climate/reports/incidenttemplate.cfm?bbid=33937887 StackTrace: http://climate/reports/stackcommentemail.cfm?dynamicBBID=33937887 (33937887) Comments: I had both the browser and messenger open. I clicked the X to close the browser which is when the failure occurred. KERNEL32.DLL + 0xb992 (0xbff7b992) 47f35112 line Build: 2001072700 CrashDate: 2001-08-10 UptimeMinutes: 13 Total: 13 OS: Windows 98 4.10 build 67766446 Detailed : http://climate/reports/incidenttemplate.cfm?bbid=33936089 StackTrace: http://climate/reports/stackcommentemail.cfm?dynamicBBID=33936089 (33936089) Comments: trying to open broswer to go to yahoo mail KERNEL32.DLL + 0xb992 (0xbff7b992) fbe91243 line Build: 2001072700 CrashDate: 2001-08-09 UptimeMinutes: 27 Total: 94 OS: Windows 98 4.10 build 67766446 Detailed : http://climate/reports/incidenttemplate.cfm?bbid=33895903 StackTrace: http://climate/reports/stackcommentemail.cfm?dynamicBBID=33895903 (33895903) URL: pogo.com KERNEL32.DLL + 0xb992 (0xbff7b992) 7f6f4bfc line Build: 2001072700 CrashDate: 2001-08-08 UptimeMinutes: 49 Total: 49 OS: Windows 98 4.10 build 67766446 Detailed : http://climate/reports/incidenttemplate.cfm?bbid=33894141 StackTrace: http://climate/reports/stackcommentemail.cfm?dynamicBBID=33894141 (33894141) URL: www.cnn.com (33894141) Comments: Closing Netscape Those are just the incidents with urls and comments...there are many more reported. It looks like people are crashing at www.earthcam.com and installing some plugin...too bad they didn't say which one. In any case, here is a stack trace also: Incident ID 33985574 KERNEL32.DLL + 0xbaf3 (0xbff6baf3) nsInputStreamTee::TeeSegment [d:\builds\seamonkey\mozilla\xpcom\io\nsInputStreamTee.cpp, line 68] nsInputStreamTee::Read [d:\builds\seamonkey\mozilla\xpcom\io\nsInputStreamTee.cpp, line 123] nsExternalAppHandler::OnDataAvailable [d:\builds\seamonkey\mozilla\uriloader\exthandler\nsExternalHelperAppService.cpp, line 891] nsDocumentOpenInfo::OnDataAvailable [d:\builds\seamonkey\mozilla\uriloader\base\nsURILoader.cpp, line 236] nsStreamListenerTee::OnDataAvailable [d:\builds\seamonkey\mozilla\netwerk\base\src\nsStreamListenerTee.cpp, line 57] nsHttpChannel::OnDataAvailable [d:\builds\seamonkey\mozilla\netwerk\protocol\http\src\nsHttpChannel.cpp, line 2150] nsOnDataAvailableEvent::HandleEvent [d:\builds\seamonkey\mozilla\netwerk\base\src\nsStreamListenerProxy.cpp, line 188] PL_HandleEvent [d:\builds\seamonkey\mozilla\xpcom\threads\plevent.c, line 591] PL_ProcessPendingEvents [d:\builds\seamonkey\mozilla\xpcom\threads\plevent.c, line 524] nsEventQueueImpl::ProcessPendingEvents [d:\builds\seamonkey\mozilla\xpcom\threads\nsEventQueue.cpp, line 375]

-> me

it's not very obvious how we're reaching this crash, and i've not been able to repro anything similar after visiting the particular sites. -> moz 0.9.5

This has become the #2 topcrasher with Netscape 6.10 and is one of the reasons our mtbf for that release is lower than expected. Adding qawanted keyword to see if someone can reproduce this. For more info and user comments, go to: http://warp/u/talkback/reports/N610/offset/ and click on the kernel32.dll link in the left menu. This crash is occurring under the following stack signatures and offsets, so all the entries found below them will have helpful comments and urls: KERNEL32.DLL + 0xb992 KERNEL32.DLL + 0xbaf3 KERNEL32.DLL + 0xb983 Here is the OS breakdown as well, so we can test with the proper system: Count Platform 320 Windows 98 4.10 build 67766446 251 Windows 98 4.90 build 73010104 154 Windows 98 4.10 build 67766222 25 Windows 95 4.0 build 67306684 18 Windows 95 4.0 build 67109975 13 Windows 95 4.0 build 67109814 NOTE: Windows 98 4.90 = Windows ME

I found one crash in recent MozillaTrunk Talkback data as well: KERNEL32.DLL + 0xb992 (0xbff7b992) 856a3245 line Build: 2001082610 CrashDate: 2001-08-26 UptimeMinutes: 167 Total: 167 OS: Windows 98 4.10 build 67766446 Detailed : http://climate/reports/incidenttemplate.cfm?bbid=34562032 StackTrace: http://climate/reports/singleincidentinfo.cfm?dynamicBBID=34562032 (34562032) Comments: crashed after exiting mozilla by choosing exit from the tray icon

-> 0.9.6

*** Bug 101586 has been marked as a duplicate of this bug. ***

Adding M094 and [@ ntdll.dll - nsInputStreamTee::TeeSegment] to summary for tracking, since Bug 101586 was just marked a dup. There are a couple of good stack traces in that bug.

looks like this is repeatedly showing up on the 0.9.4 builds: Crash date range: 2001-09-29 to 2001-10-07 Min/Max Seconds since last crash: 16 - 883 Min/Max Runtime: 12712 - 32525 Keyword List : Count Platform List 3 Windows NT 5.1 build 2600 Count Build Id List 3 2001091311 Stack trace(Frame) ntdll.dll + 0x2e22a (0x77f7e22a) nsInputStreamTee::TeeSegment [d:\builds\seamonkey\mozilla\xpcom\io\nsInputStreamTee.cpp line 68] nsInputStreamTee::WriteSegmentFun [d:\builds\seamonkey\mozilla\xpcom\io\nsInputStreamTee.cpp line 89] nsPipe::nsPipeInputStream::ReadSegments [d:\builds\seamonkey\mozilla\xpcom\io\nsPipe2.cpp line 412] nsInputStreamTee::ReadSegments [d:\builds\seamonkey\mozilla\xpcom\io\nsInputStreamTee.cpp line 138] nsParser::OnDataAvailable [d:\builds\seamonkey\mozilla\htmlparser\src\nsParser.cpp line 2683] nsDocumentOpenInfo::OnDataAvailable [d:\builds\seamonkey\mozilla\uriloader\base\nsURILoader.cpp line 242] nsStreamListenerTee::OnDataAvailable [d:\builds\seamonkey\mozilla\netwerk\base\src\nsStreamListenerTee.cpp line 57] nsHttpChannel::OnDataAvailable [d:\builds\seamonkey\mozilla\netwerk\protocol\http\src\nsHttpChannel.cpp line 2232] nsOnDataAvailableEvent::HandleEvent [d:\builds\seamonkey\mozilla\netwerk\base\src\nsStreamListenerProxy.cpp line 188] PL_HandleEvent [d:\builds\seamonkey\mozilla\xpcom\threads\plevent.c line 591] PL_ProcessPendingEvents [d:\builds\seamonkey\mozilla\xpcom\threads\plevent.c line 524] nsEventQueueImpl::ProcessPendingEvents [d:\builds\seamonkey\mozilla\xpcom\threads\nsEventQueue.cpp line 375] however, it does not appear in any of the trunk talkback reports anymore.

the build id for the 0.9.4 crash is 9/13, which was a while ago. since the crash is not showing up on the trunk, i'm going to mark this bug as WORKSFORME.

this may actually be a dupe of bug 97958, which is really a bug... reopening and marking as a dupe of that one.

*** This bug has been marked as a duplicate of 97958 ***

Verified, stack signature not showing up in trunk, M097, or N621