Closed
Bug 104481
Opened 23 years ago
Closed 17 years ago
Intermittant delays in mailbox access with IMAP over SSL
Categories
(MailNews Core :: Networking: IMAP, defect, P3)
Tracking
(Not tracked)
RESOLVED
WORKSFORME
People
(Reporter: garretta, Assigned: Bienvenu)
References
()
Details
Hello Mail / News --
During normal composition, type "control-c" to Save Draft. The "saving draft
to <mail server>" dialog comes up and stays for painful period of time.
Sometimes, the msg is not saved to draft folder, sometimes msg is saved but
composition window in bad state afterwards.
http://www.garretta.com/draft-save1.jpg
Note -- this problem is non-existant with Messenger v4x (ie. I'm on switched
100bT network and fast NMS4).
-GA
update --
After multiple days to reflect, this issue not only problem with 'save to draft'
and 'save copy to imap server'. This intermittant delay with mailbox access
now happening with Inbox. Delay anywhere from 20-40sec and had one time full
lock-up and had to kill from Task Manager.
Note: while Mozilla is "thinking" (aka. doing mailbox access), I can open
Messenger 4x (communicator) and access via IMAP over SSL with BLINDING speed
(what I'm used to...).
something is horked in Messenger 5x ... (though I don't have time to snoop
traffic to determine what Messenger 5x is doing and, possibliy, what it's
waiting for..).
-GA
Summary: Save Draft _very_ slow / intermittant with IMAP over SSL → Intermittant delays in mailbox access with IMAP over SSL (only??)
Status: UNCONFIRMED → RESOLVED
Closed: 23 years ago
Resolution: --- → LATER
using Oct15th build and not experiencing prob's described in previous ...
Again, Communicator never showed the prob's while open on desktop next to
Mozilla -- figured issue must be with Mozilla (still do).
I'm going to close issue for now... -GA
Update -- with focus on Mail/News FP manifesto for Mozilla 1.0, I wanted to
re-open this bug because I continue to experience random delays on following:
a) "save draft" while composing msg
b) "copy sent" after msg send
Note: "copy and folder settings" has both "msg copy" and "msg draft" saved to
same server (via IMAP over SSL).
Again, I experience _NO_ delays as I describe above with Messenger v4x
(communicator 4x). I've become used to the delays with Mozilla Mail/News but
figured is wise to alert considering Mail/News FP for Mozilla v1.0.
Note2: I'm on a switched duplex 100bt network -- there is no access issue.
Status: RESOLVED → UNCONFIRMED
Resolution: LATER → ---
Note -- this has become worse with Nov20_096 build (4a) wintel. -GA
Summary: Intermittant delays in mailbox access with IMAP over SSL (only??) → Intermittant delays in mailbox access with IMAP over SSL
Comment 5•23 years ago
|
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Works for me perfectly on Linux with build 2002041607.
Probably it is your mail service's fault. I have had NO problems ever with IMAP
over SSL.
Hello -- this is something I still deal with on daily basis. The multi-second
delay is associated with sany "save-to-server" mail client operation (either
"save draft" or "save copy to sent folder"). One point: I never encounter the
issue while doing general mail folder access -- I have ~30 folders containing
~300MB email.
I'm running IMAP over SSL on switched 100bT network. There are no issues with
latency. I would assume there's a problem with SSL connection issue but have
zero idea how to isolate/confirm.
As per work-around: when I 'save draft' / 'copy sent to sent folder', the
"copy" action dialog will usually hang around for somewhere between 10-40
seconds. The way to expedite is open Mail/News and directly access the folder
being copied to (ie. draft or sent). This makes the "copy" dialog immediately
go away.
No kidding ... -GA
Comment 7•23 years ago
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I still hold the opinion that something must be unusual with your mail server.
I suggest that you try a different IMAP server like FastMail
(http://www.fastmail.fm/) -- they offer free accounts that support IMAP over
SSL. Try it and let me know how Mozilla behaves. Thanks.
Hello -- current imap server is laset Netscape Messaging (though now EOL'ed by
Sun One). I'll try your suggestion and/or latest iPlanet Messaging (ie. v5.2).
Since the IMAP server are very similar between NMS4x and IMS5x, I would expect
similar behavior -- but I'll report back. Thx -GA
Comment 9•23 years ago
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Reporter, is this still a problem too you? If not, can you please "resolve"
your bugreport?
Reporter | ||
Comment 10•23 years ago
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yes -- I still experience the issue on daily basis -- in random fashion. As I
mentioned in recent update, I plan to test with alternative IMAP over SSL
solution -- to check if issue server platform related.
One item of note: I experience the delay issue on two different Win2k
platforms (ie. notebook and desktop). It's something that requires extended
connection when hypothetical "timeout" (ie. not something to check as part of
sequential QA procedure). I do not doubt the issue to absent on different
OS-platoform (eg. Linux, etc). It may be issue with ****-ware bastardized
TCP/IP stack in Win2k. -GA
Reporter | ||
Comment 11•23 years ago
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I tested IMAP over SSL with latest IMS v5.2 (Netscape/iPlanet/SunONE ... what
next?) and did not encounter any delay issues the entire day.
Sorry to burn your cycles. -GA
Status: UNCONFIRMED → RESOLVED
Closed: 23 years ago → 23 years ago
Resolution: --- → INVALID
Updated•23 years ago
|
QA Contact: huang → junruh
Reporter | ||
Comment 13•23 years ago
|
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Hello Mozilla -- I still experience these problems at least one-three times a
day (while composing, save draft, sending 20-30 emails). -GA
Status: VERIFIED → CLOSED
Reporter | ||
Comment 14•23 years ago
|
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Hello - bug #115398 a symptom of this issue. -GA
Reporter | ||
Comment 15•23 years ago
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sample dialog box that stays open forever...
http://www.garretta.com/moz-copyto-msg1.jpg
The delay sporadically occurs for both a) Copy Msg to Sent Folder, and b) Save
to Draft Folder. -GA
Status: CLOSED → UNCONFIRMED
Resolution: INVALID → ---
Reporter | ||
Comment 16•23 years ago
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build #2002053012 on Win2k,sp2. -GA
Comment 17•23 years ago
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What makes it clear, that it is not a server or connection problem?
You mention bug 115398, is this a dupe of it or vice versa?
pi
Comment 18•23 years ago
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*** Bug 115398 has been marked as a duplicate of this bug. ***
Comment 19•23 years ago
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Please check if one of the bugs mentioned in bug 116018, comment 2 describes
your problem. If so, dupe on that one, please.
pi
Updated•23 years ago
|
Priority: -- → P3
QA Contact: junruh → esther
Reporter | ||
Comment 20•23 years ago
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update: I'm encountering serious issues with "copy-to sent/draft folder"
operation in today's build #2002062808 / wintel.
Essentially, the operations are successful upon startup of application. Leave
app open, do a few emails, compose msg. "copy-to sent folder" on subsequent
msg send hangs indefinately. Cancel renders Mail/News unresponsive. Have to
kill MOzilla from task mangler. Blech. -GA
Comment 21•23 years ago
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How about comment 19?
pi
Reporter | ||
Comment 22•23 years ago
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unsure if related to bug #155431. Will wait until resolution to verify if this
bug is dupe. Thx -GA
Reporter | ||
Comment 23•23 years ago
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per comment #19, I'll attempt to verify the following from bug #129495:
"When the Sent folder is a remote IMAP folder with thousands of messages, after
sending an email, copying that email to the sent folder can take anywhere from
10-40 seconds. On the client end, it sits idle at 0% CPU with the "Copying to
Sent folder" progress bar, apparently waiting for the server. The IMAP server
process is running at 100% CPU."
In my environment, my Draft and Sent Server-side folders only have 200 and 286
messages, respectively. The IMAP server is SunONE / iPlanet Messaging v5.2
(doing IMAP over SSL). I'll attempt to verify the 100% CPU util. and report
back. -GA
Comment 24•23 years ago
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What's happening with a new version. Dupe it to bug 129495?
pi
Updated•22 years ago
|
Status: UNCONFIRMED → RESOLVED
Closed: 23 years ago → 22 years ago
Resolution: --- → DUPLICATE
Comment 25•22 years ago
|
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No response, so I'll asume the dupe assumption is correct.
pi
*** This bug has been marked as a duplicate of 129495 ***
Reporter | ||
Comment 26•22 years ago
|
||
Hello -- this issue doesn't appear with v1.01 (#2002090306), but appears to be
present with v1.1 (wintel, Aug26th). Was the dupe listed corrected in both
branches (terminology??)? If not, there must be some other problem.
I had to back out v1.1 and stick with v1.01 listed above. -GA
Status: RESOLVED → UNCONFIRMED
Resolution: DUPLICATE → ---
Reporter | ||
Comment 27•22 years ago
|
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update -- sorry for last post. I'm continuing to see the same delays in both
v1.0.1 and v1.1 latest builds (as of Sept3 and Aug26, respectively for Wintel).
I'm always testing two different versions of IMAP server (same vendor) for IMAP
over SSL. Servers are Netscape Messaging v4.15p7 and iPlanet/S1 Messaging
v5.2 (note -- v5.2 includes a newer version of IMAP server).
Messages where I see delays on "copy sent to server" and "save draft to server"
are a wide variety from plain-text messages (no attachments), 100-800k size.
Draft folder has approx. 220 msgs while Sent has 450. Messaging Servers are
sole applications running on U-10's with switched 100bT. This only happens with
Mozilla -- not with Outlook Express nor Communicator.
This is boring. -GA
Comment 28•22 years ago
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I once more tried to find other reports of your problem (all open IMAP bugs):
http://bugzilla.mozilla.org/buglist.cgi?bug_status=UNCONFIRMED&bug_status=NEW&bug_status=ASSIGNED&bug_status=REOPENED&product=MailNews&component=Networking%3A+IMAP
I could not find one (which does not mean, there isn't). Your report is higly
credible, but we don't have a clear way to reproduce it. What makes it clear
that this is not a problem of your connection? Or maybe the server has some problem?
Have you tried a clean install (I think you have, just to be sure) and a new
profile?
pi
Comment 29•22 years ago
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Hi!
We are seeing that delay also.
Mozilla 1.0.1 did not make a change.
Every other MUA using that IMAP server works without delay.
Comment 30•22 years ago
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NEW by independent confirmation.
pi
Status: UNCONFIRMED → NEW
Ever confirmed: true
Comment 31•21 years ago
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Duplicate?
reading imap+ssl message occasionally stalls indefinitely
http://bugzilla.mozilla.org/show_bug.cgi?id=209188
Comment 32•21 years ago
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Oh, and this one too?
Stalls indefinitely at "saving to sent folder..." on SSL/IMAP folders
http://bugzilla.mozilla.org/show_bug.cgi?id=123063
Updated•20 years ago
|
Product: MailNews → Core
Comment 33•17 years ago
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never seen this - seems like this would be gone as both bug 209188 and bug 123063 have been fixed. still see this problem?
Assignee: mscott → bienvenu
QA Contact: esther → networking.imap
Comment 34•17 years ago
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Changing resolution to WorksForMe. Please reopen if you see this bug in current builds.
Status: NEW → RESOLVED
Closed: 22 years ago → 17 years ago
Resolution: --- → WORKSFORME
Updated•16 years ago
|
Product: Core → MailNews Core
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Description
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