Closed Bug 1339717 Opened 8 years ago Closed 2 years ago

Black content when viewing complicated webpages (lots of graphics, transitions...)

Categories

(Core :: Graphics, defect, P3)

51 Branch
x86
Windows 7
defect

Tracking

()

RESOLVED WORKSFORME

People

(Reporter: u194118, Unassigned)

References

Details

(Whiteboard: [gfx-noted])

Attachments

(3 files)

User Agent: Mozilla/5.0 (Windows NT 6.1; rv:51.0) Gecko/20100101 Firefox/51.0 Build ID: 20170125094131 Steps to reproduce: Open a few tabs, with graphic intensive websites (google play music, facebook...) on my Thinkpad T450 with Intel Graphic 5500. Actual results: The content zone (everything except the chrome part) of all the tabs becomes entirely black. The only solution is to close firefox and start it again. I see the problem more often now that I have a 22' screen with a high resolution. I'm not sure but I think that the website triggering this bug is google Play music, I can't remember having seen this bug without this website opened. Expected results: no back content
Graphics issue. Type about:support and copy the graphics section. Does it work better with HWA disabled? http://support.mozilla.org/en-US/kb/forum-response-disable-hardware-acceleration
Component: Untriaged → Graphics
Flags: needinfo?(jcbodez)
Product: Firefox → Core
Composition Direct3D 11 Zoom/Panoramique asynchrones entrée molette activée Rendu WebGL Google Inc. -- ANGLE (Intel(R) HD Graphics 5500 Direct3D11 vs_5_0 ps_5_0) Rendu WebGL2 Google Inc. -- ANGLE (Intel(R) HD Graphics 5500 Direct3D11 vs_5_0 ps_5_0) Décodage matériel H264 Yes; Using D3D9 API Backend audio wasapi Direct2D true DirectWrite true (6.2.9200.21976) GPU 1 Actif Oui Description Intel(R) HD Graphics 5500 ID du vendeur 0x8086 ID du périphérique 0x1616 Version du pilote 10.18.14.4206 Date du pilote 4-29-2015 Pilotes igdumdim32 igd10iumd32 igd10iumd32 ID du sous-système 503417aa RAM Unknown Diagnostics AzureCanvasAccelerated 0 AzureCanvasBackend direct2d 1.1 AzureContentBackend direct2d 1.1 AzureFallbackCanvasBackend cairo Journal des décisions D3D9_COMPOSITING disabled by default: Disabled by default I'll try with HWA disabled.
OS: Unspecified → Windows 7
Hardware: Unspecified → x86
The drivers for Intel(R) HD Graphics 5500 are outdated, could you install the lastest for Win 7 32 bits: https://downloadcenter.intel.com/fr/download/26228/Pilote-Intel-GMA-pour-Windows-10-et-Windows-7-8-1-15-40-?product=86210
problem solved by updating to the latest driver version. thanks
... and the bug occured again on google image with HWA on Composition Direct3D 11 Zoom/Panoramique asynchrones entrée molette activée Rendu WebGL Google Inc. -- ANGLE (Intel(R) HD Graphics 5500 Direct3D11 vs_5_0 ps_5_0) Rendu WebGL2 Google Inc. -- ANGLE (Intel(R) HD Graphics 5500 Direct3D11 vs_5_0 ps_5_0) Décodage matériel H264 Yes; Using D3D9 API Backend audio wasapi Direct2D true DirectWrite true (6.2.9200.21976) GPU 1 Actif Oui Description Intel(R) HD Graphics 5500 ID du vendeur 0x8086 ID du périphérique 0x1616 Version du pilote 10.18.14.4432 Date du pilote 4-8-2016 Pilotes igdumdim32 igd10iumd32 igd10iumd32 ID du sous-système 503417aa RAM Unknown Diagnostics AzureCanvasAccelerated 0 AzureCanvasBackend direct2d 1.1 AzureContentBackend direct2d 1.1 AzureFallbackCanvasBackend cairo Journal des décisions D3D9_COMPOSITING disabled by default: Disabled by default
Could you attach a screenshot of the issue when it happens, please.
Attached image Image1.png (deleted) —
Black facebook page
Attached image Image2.png (deleted) —
on the other tabs, Gmail became entirely white (even after reload), wile Googe maps stayed completely usable (even after reload)
Whiteboard: [gfx-noted]
I tested FF 52 on X1 Carbon 3rd gen with the same "HD Graphics 5500" video on Windows 10 Pro, no issues. May be related to Windows 7. Also wondering if BIOS settings are altered w.r.t iGPU memory.
Attached image Capture.PNG (deleted) —
Hum, I've been using FF with hardware acceleration disabled for a few days because of this bug, and today I encoutered it (or a bug with close to the similar effects) again on google news. See attached file.
Flags: needinfo?(jcbodez)
Severity: normal → S3

Unable to reproduce.

Status: UNCONFIRMED → RESOLVED
Closed: 2 years ago
Resolution: --- → WORKSFORME
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