Closed
Bug 1339717
Opened 8 years ago
Closed 2 years ago
Black content when viewing complicated webpages (lots of graphics, transitions...)
Categories
(Core :: Graphics, defect, P3)
Tracking
()
RESOLVED
WORKSFORME
People
(Reporter: u194118, Unassigned)
References
Details
(Whiteboard: [gfx-noted])
Attachments
(3 files)
User Agent: Mozilla/5.0 (Windows NT 6.1; rv:51.0) Gecko/20100101 Firefox/51.0
Build ID: 20170125094131
Steps to reproduce:
Open a few tabs, with graphic intensive websites (google play music, facebook...) on my Thinkpad T450 with Intel Graphic 5500.
Actual results:
The content zone (everything except the chrome part) of all the tabs becomes entirely black. The only solution is to close firefox and start it again.
I see the problem more often now that I have a 22' screen with a high resolution.
I'm not sure but I think that the website triggering this bug is google Play music, I can't remember having seen this bug without this website opened.
Expected results:
no back content
Graphics issue. Type about:support and copy the graphics section.
Does it work better with HWA disabled?
http://support.mozilla.org/en-US/kb/forum-response-disable-hardware-acceleration
Component: Untriaged → Graphics
Flags: needinfo?(jcbodez)
Product: Firefox → Core
Composition Direct3D 11
Zoom/Panoramique asynchrones entrée molette activée
Rendu WebGL Google Inc. -- ANGLE (Intel(R) HD Graphics 5500 Direct3D11 vs_5_0 ps_5_0)
Rendu WebGL2 Google Inc. -- ANGLE (Intel(R) HD Graphics 5500 Direct3D11 vs_5_0 ps_5_0)
Décodage matériel H264 Yes; Using D3D9 API
Backend audio wasapi
Direct2D true
DirectWrite true (6.2.9200.21976)
GPU 1
Actif Oui
Description Intel(R) HD Graphics 5500
ID du vendeur 0x8086
ID du périphérique 0x1616
Version du pilote 10.18.14.4206
Date du pilote 4-29-2015
Pilotes igdumdim32 igd10iumd32 igd10iumd32
ID du sous-système 503417aa
RAM Unknown
Diagnostics
AzureCanvasAccelerated 0
AzureCanvasBackend direct2d 1.1
AzureContentBackend direct2d 1.1
AzureFallbackCanvasBackend cairo
Journal des décisions
D3D9_COMPOSITING
disabled by default: Disabled by default
I'll try with HWA disabled.
The drivers for Intel(R) HD Graphics 5500 are outdated, could you install the lastest for Win 7 32 bits:
https://downloadcenter.intel.com/fr/download/26228/Pilote-Intel-GMA-pour-Windows-10-et-Windows-7-8-1-15-40-?product=86210
problem solved by updating to the latest driver version.
thanks
... and the bug occured again on google image
with HWA on
Composition Direct3D 11
Zoom/Panoramique asynchrones entrée molette activée
Rendu WebGL Google Inc. -- ANGLE (Intel(R) HD Graphics 5500 Direct3D11 vs_5_0 ps_5_0)
Rendu WebGL2 Google Inc. -- ANGLE (Intel(R) HD Graphics 5500 Direct3D11 vs_5_0 ps_5_0)
Décodage matériel H264 Yes; Using D3D9 API
Backend audio wasapi
Direct2D true
DirectWrite true (6.2.9200.21976)
GPU 1
Actif Oui
Description Intel(R) HD Graphics 5500
ID du vendeur 0x8086
ID du périphérique 0x1616
Version du pilote 10.18.14.4432
Date du pilote 4-8-2016
Pilotes igdumdim32 igd10iumd32 igd10iumd32
ID du sous-système 503417aa
RAM Unknown
Diagnostics
AzureCanvasAccelerated 0
AzureCanvasBackend direct2d 1.1
AzureContentBackend direct2d 1.1
AzureFallbackCanvasBackend cairo
Journal des décisions
D3D9_COMPOSITING
disabled by default: Disabled by default
on the other tabs, Gmail became entirely white (even after reload), wile Googe maps stayed completely usable (even after reload)
Updated•8 years ago
|
Whiteboard: [gfx-noted]
Comment 9•8 years ago
|
||
I tested FF 52 on X1 Carbon 3rd gen with the same "HD Graphics 5500" video on Windows 10 Pro, no issues.
May be related to Windows 7. Also wondering if BIOS settings are altered w.r.t iGPU memory.
Reporter | ||
Comment 10•8 years ago
|
||
Hum, I've been using FF with hardware acceleration disabled for a few days because of this bug, and today I encoutered it (or a bug with close to the similar effects) again on google news. See attached file.
Flags: needinfo?(jcbodez)
Updated•8 years ago
|
Updated•7 years ago
|
Priority: -- → P3
Updated•7 years ago
|
Updated•2 years ago
|
Severity: normal → S3
Comment 11•2 years ago
|
||
Unable to reproduce.
Status: UNCONFIRMED → RESOLVED
Closed: 2 years ago
Resolution: --- → WORKSFORME
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Description
•