Closed
Bug 1373273
Opened 7 years ago
Closed 7 years ago
please run diagnostics on t-yosemite-r7-0041
Categories
(Infrastructure & Operations :: DCOps, task)
Infrastructure & Operations
DCOps
Tracking
(Not tracked)
RESOLVED
FIXED
People
(Reporter: garndt, Assigned: van)
References
Details
(Whiteboard: 100215580375)
We are seeing an increased rate of job failure on this machine compared to the rest. I have not been able to pick out a pattern yet leading me to pinpoint something specific that's going wrong.
Would it be possible to run diagnostics on this machine?
Assignee | ||
Comment 1•7 years ago
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diagnostics found memory issues on this mini. opened Case ID: 100215580375 for a visit with Apple Genius Bar.
Assignee: server-ops-dcops → vle
Reporter | ||
Comment 2•7 years ago
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Thank you!
Assignee | ||
Updated•7 years ago
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Whiteboard: 100215580375
Assignee | ||
Comment 3•7 years ago
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this was dropped off at the Oakridge Mall Apple Store on Saturday @230pm.
Apple Oakridge
17-Jun-17
(408) 960-0110
Genius Bar Work Authorization
Repair No: R238640791
Customer Information
Product Information
van le Warranty Status: Protection Plan (A2)
USA Model: MAC MINI (LATE 2014)
Date of Purchase: 16-Aug-15
Serial No: C07Q73M7G1J2
Problem Description/Diagnosis
Issue: Computer will lock up randomly when being used
Steps to Reproduce: Unable to reproduce issue. Memory fails Mac resource inspector.
Cosmetic Condition: Sticker on enclosure
Proposed Resolution: Replace main logic board at no cost
Estimated Turn Around Time: We'll call you in 3 - 5 days
Mac OS Version: Unknown
Hard Drive Size: 251
Memory Size: 16384
iLife Version: Unknown
Updated•7 years ago
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Blocks: t-yosemite-r7-0041
Assignee | ||
Comment 5•7 years ago
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apple replaced the logic board. inventory updated with new mac and reimaged.
[vle@admin1a.private.scl3 ~]$ fping t-yosemite-r7-0041.test.releng.scl3.mozilla.com
t-yosemite-r7-0041.test.releng.scl3.mozilla.com is alive
[vle@admin1a.private.scl3 ~]$ ssh !$
ssh t-yosemite-r7-0041.test.releng.scl3.mozilla.com
The authenticity of host 't-yosemite-r7-0041.test.releng.scl3.mozilla.com (10.26.57.216)' can't be established.
RSA key fingerprint is dd:f4:76:42:fd:91:e2:5d:65:f5:30:e5:47:5c:e1:e0.
Are you sure you want to continue connecting (yes/no)?
Status: NEW → RESOLVED
Closed: 7 years ago
Resolution: --- → FIXED
Reporter | ||
Comment 6•7 years ago
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Amy, now that the machine has been replaced, does this need to be reimaged like before?
Flags: needinfo?(arich)
Comment 7•7 years ago
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:garndt: :van said he already reimaged it in comment 5.
Flags: needinfo?(arich)
Assignee | ||
Comment 8•7 years ago
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>:van said he already reimaged it in comment 5.
that is correct, i always reimage the minis after coming back from repair. let me know if there are still issues and i can look into it.
Reporter | ||
Comment 9•7 years ago
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Thanks, things should be fine. This was my misunderstanding of what reimaged meant in this case (if it was a stock base OS image on there, or if it was our image+puppetized environment used in production (which it seems like it is)).
Thanks for taking care of it!
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Description
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