Closed Bug 1392572 Opened 7 years ago Closed 7 years ago

Help button doesn't link to preference-specific articles

Categories

(Firefox :: Settings UI, defect, P3)

Product:
Firefox
Component:
Settings UI
Version:
56 Branch
Type:
defect

Tracking

()

Status:
VERIFIED FIXED
Tracking Flags:
Tracking Status
firefox-esr52 --- unaffected
firefox55 --- disabled
firefox56 --- disabled
firefox57 --- verified

People

(Reporter: alice0775, Unassigned)

References

Details

(Keywords: regression, ux-efficiency, Whiteboard: [photon-preference])

Attachments

(1 file)

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Details
Attached image screenshot (deleted) —
[Tracking Requested - why for this release]: Regression of UX Please make user friendly. Reproduced: always Steps To Reproduce: 1. Open Preferences Actual Results: ? button is missing, See attached screenshot Expected Results: ? button should be provided as Firefox55
Expected Results: ? button should be provided as Firefox55 Clicking ? button jumps to associated help page.
status-firefox55: unaffected → disabled
Keywords: ux-efficiency
Whiteboard: [photon-structure]
Whiteboard: [photon-structure] → [photon-structure] [triage]
Whiteboard: [photon-structure] [triage] → [photon-preferences] [triage]
Hi Francis, Can you help chech if the issue is by design or a regression?
Flags: needinfo?(frlee)
Flags: needinfo?(frlee)
Whiteboard: [photon-preferences] [triage] → [photon-preference][triage]
According to Photon visual redesign, the Help button has been moved to bottom left side of Preferences. https://mozilla.invisionapp.com/share/X8BGCX9PD#/screens/244683005 As a result, this issue is invalid.
Status: NEW → RESOLVED
Closed: 7 years ago
tracking-firefox56: ? → ---
Resolution: --- → INVALID
Whiteboard: [photon-preference][triage]
Before landing Photon structure, Clicking ? button jumps to associated help page. in this case, https://support.mozilla.org/en-US/kb/applications-panel-set-how-firefox-handles-files?redirectlocale=en-US&as=u&redirectslug=Options+window+-+Applications+panel&utm_source=inproduct After landing Photon structure, https://support.mozilla.org/en-US/products/firefox/manage-preferences-and-add-ons-firefox/install-and-manage-add-ons Convenience of HELP has declined markedly. This fact is definitely regression. NOT INVALID
Status: RESOLVED → REOPENED
Resolution: INVALID → ---
The help button used to be associated with a helpTopic, which pointed to different help topics at https://support.mozilla.org. But now you always end up at https://support.mozilla.org/1/firefox/57.0a1/Darwin/en-US/preferences when clicking the button. (moving this to Firefox, since this code is in /browser)
status-thunderbird_esr52: unaffected → ---
Product: Toolkit → Firefox
(In reply to Stefan [:stefanh] from comment #5) > But now you always end > up at https://support.mozilla.org/1/firefox/57.0a1/Darwin/en-US/preferences > when clicking the button. Ah, probably because the help content isn't ready yet.
It looks like https://support.mozilla.org/en-US/kb/firefox-options-preferences-and-settings is more updated. ricky, should we change the link to this page?
Flags: needinfo?(rchien)
Summary: Lack of HELP button in New Preferences page → Help button doesn't link to preference-specific articles
Priority: -- → P3
The current SUMO website will redirect https://support.mozilla.org/1/firefox/58.0a1/Darwin/en-US/preferences to https://support.mozilla.org/en-US/products/firefox/manage-preferences-and-add-ons-firefox But I agree that it would be more useful if we can redirect to https://support.mozilla.org/en-US/kb/firefox-options-preferences-and-settings I believe this is a url redirect issue of SUMO site like (bug 1394746), which can be done in SUMO website instead of patching in-product link. Joni, could you help us fix the link?
Status: REOPENED → NEW
Flags: needinfo?(rchien) → needinfo?(jsavage)
Whiteboard: [photon-preference][triage]
Thanks for looking me in, Ricky. I've changed the link and it works on my end. Please let me know if you need anything else.
Flags: needinfo?(jsavage)
Thanks! it works :)
Status: NEW → RESOLVED
Closed: 7 years ago → 7 years ago
Resolution: --- → FIXED
Whiteboard: [photon-preference][triage] → [photon-preference]
I verified this issue using latest Nightly 58.0a1 and Firefox Release 56 on Windows 10 x64, Ubuntu 16.04 and Mac OS X 10.12. I will mark this as verified fixed.
Status: RESOLVED → VERIFIED
status-firefox57: affected → verified
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