Closed Bug 1587213 Opened 5 years ago Closed 4 years ago

Crash in [@ shutdownhang | NtReadFile]. Antivirus related? (with McAfee)

Categories

(Thunderbird :: General, defect)

Product:
Thunderbird
Component:
General
Platform:
x86
Windows 7
Type:
defect
Priority:
Not set
Severity:
critical

Tracking

(Not tracked)

Status:
RESOLVED INVALID

People

(Reporter: worcester12345, Unassigned)

References

Details

(Keywords: crash, Whiteboard: [antivirus: McAfee])

Crash Data

Not sure what happened here. I think it was compacting the Inbox when it crashed.

Version 60.9.0

Version: unspecified → 60
Keywords: crash

What AV do you run?
What other crash IDs have you encountered in the past 3 months?

Flags: needinfo?(worcester12345)

Depending which computer it came from, either McAfee or Avast.

Flags: needinfo?(worcester12345)

Disregard those, those were Firefox.

Here's Thunderbird, this is the only one it is showing:
bp-9fc1fd43-0128-4787-85fa-8a29f0190120 1/20/2019, 11:50 AM

(In reply to Worcester12345 from comment #3)

Depending which computer it came from, either McAfee or Avast.

McAfee, according to https://crash-stats.mozilla.org/report/index/32585990-1329-49c8-bec1-3f0200191008#tab-modules

I examined 11 random crashes, quite a mashup of AV programs:

but not all crashes list an AV (or non-Windows AV) in the module list:

Summary: Crash in [@ shutdownhang | NtReadFile] → Crash in [@ shutdownhang | NtReadFile]. Antivirus related?

Are you still seeing this exact crash signature?

Flags: needinfo?(worcester12345)

I don't think so. I'll have to go look this up over the weekend.

No.
These are my only crash reports in that particular Thunderbird:
bp-fb3fe807-69c8-4b60-8a28-b45f30201028 10/27/2020, 10:20 PM
bp-d28bfa5e-d863-4f7d-a291-3e9090200520 5/20/2020, 7:50 PM
bp-b28e20d0-410a-4e26-91a0-f57c60200508 5/8/2020, 6:59 AM
bp-9fc1fd43-0128-4787-85fa-8a29f0190120 1/20/2019, 11:50 AM

Flags: needinfo?(worcester12345)

(In reply to Worcester12345 from comment #8)

No.
These are my only crash reports in that particular Thunderbird:
bp-fb3fe807-69c8-4b60-8a28-b45f30201028 10/27/2020, 10:20 PM

This is @ shutdownhang | DispatchMessageW Bug 1673841 - Crash in [@ shutdownhang | DispatchMessageW] (with Avast) - so likely unrelated to this bug report

The following are too old to be useful, reports are deleted from the server after six months

bp-d28bfa5e-d863-4f7d-a291-3e9090200520 5/20/2020, 7:50 PM
bp-b28e20d0-410a-4e26-91a0-f57c60200508 5/8/2020, 6:59 AM
bp-9fc1fd43-0128-4787-85fa-8a29f0190120 1/20/2019, 11:50 AM

I suspect this is caused by McAfee, and perhaps also some of your other crashes.

Status: UNCONFIRMED → RESOLVED
Closed: 4 years ago
Resolution: --- → INVALID
See Also: → https://bugzilla.mozilla.org/show_bug.cgi?id=1669589
Summary: Crash in [@ shutdownhang | NtReadFile]. Antivirus related? → Crash in [@ shutdownhang | NtReadFile]. Antivirus related? (with McAfee)
Whiteboard: [antivirus: McAfee]
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