Closed Bug 1669589 Opened 4 years ago Closed 3 years ago

Crash in [@ shutdownhang | morkWriter::WriteAllStoreTables] via nsMsgDatabase::Commit (with McAfee)

Categories

(Thunderbird :: General, defect)

x86_64
All
defect

Tracking

(Not tracked)

RESOLVED WONTFIX

People

(Reporter: worcester12345, Unassigned)

References

()

Details

(Keywords: crash, stalled, steps-wanted, Whiteboard: [rare])

Crash Data

Crash report: https://crash-stats.mozilla.org/report/index/e8046dd0-2a8d-45ab-8830-e63420201006

Reason: EXCEPTION_BREAKPOINT
MOZ_CRASH Reason: MOZ_CRASH(Shutdown hanging before starting.)

Top 10 frames of crashing thread:

0 xul.dll morkWriter::WriteAllStoreTables comm/mailnews/db/mork/morkWriter.cpp:982
1 xul.dll morkWriter::OnStoreRowSpacesTables comm/mailnews/db/mork/morkWriter.cpp:1024
2 xul.dll morkWriter::WriteMore comm/mailnews/db/mork/morkWriter.cpp:323
3 xul.dll morkThumb::DoMore_CompressCommit comm/mailnews/db/mork/morkThumb.cpp:429
4 xul.dll morkThumb::DoMore comm/mailnews/db/mork/morkThumb.cpp:323
5 xul.dll morkThumb::DoMore comm/mailnews/db/mork/morkThumb.cpp:143
6 xul.dll nsMsgDatabase::Commit comm/mailnews/db/msgdb/src/nsMsgDatabase.cpp:1378
7 xul.dll nsMsgDatabase::CloseMDB comm/mailnews/db/msgdb/src/nsMsgDatabase.cpp:1281
8 xul.dll nsMsgDatabase::ForceClosed comm/mailnews/db/msgdb/src/nsMsgDatabase.cpp:1301
9 xul.dll nsMsgDBFolder::Shutdown comm/mailnews/base/src/nsMsgDBFolder.cpp:235

78.3.1 (64-bit)
Windows is managing the page file.

Keywords: crash

Do you have McAfee set to exclude Thunderbird executable and profile directory?

Summary: Crash in [@ shutdownhang | morkWriter::WriteAllStoreTables] → Crash in [@ shutdownhang | morkWriter::WriteAllStoreTables] (with McAfee)

(In reply to Wayne Mery (:wsmwk) from comment #3)

Do you have McAfee set to exclude Thunderbird executable and profile directory?

Flags: needinfo?(worcester12345)

(In reply to Wayne Mery (:wsmwk) from comment #4)

(In reply to Wayne Mery (:wsmwk) from comment #3)

Do you have McAfee set to exclude Thunderbird executable and profile directory?

I just did that now.

SIDE NOTE:
In doing the above, I noticed that even though I have the 64 bit Thunderbird, that there is a directory
C:\Program Files (x86)\Mozilla Thunderbird
but not one in C:\Program Files
Shouldn't that be the other way around?

Flags: needinfo?(worcester12345)

(In reply to Worcester12345 from comment #5)

...
In doing the above, I noticed that even though I have the 64 bit Thunderbird, that there is a directory
C:\Program Files (x86)\Mozilla Thunderbird
but not one in C:\Program Files
Shouldn't that be the other way around?

No, installing in (x86) is intentional - installing in the other directory would cause problems for a user related to https://support.mozilla.org/en-US/kb/dedicated-profile-thunderbird-installation

Changing severity to S4 because crash is rare

Severity: -- → S4
OS: Windows 10 → All
Summary: Crash in [@ shutdownhang | morkWriter::WriteAllStoreTables] (with McAfee) → Crash in [@ shutdownhang | morkWriter::WriteAllStoreTables] via nsMsgDatabase::Commit (with McAfee)
Whiteboard: [rare]
OS: All → Windows 10

Sorry, putting back to "OS: All". I thought I had mistakely put that.

OS: Windows 10 → All

Given the low crash rate - 5 per week for version 91 - I don't think we're going to spend any time tracking or debugging unless someone comes forward with steps to reproduce.

Status: UNCONFIRMED → RESOLVED
Closed: 3 years ago
Resolution: --- → INCOMPLETE
Resolution: INCOMPLETE → WONTFIX
You need to log in before you can comment on or make changes to this bug.