Closed Bug 1699113 Opened 4 years ago Closed 2 years ago

Broken form displayed on info.tensarcorp.com

Categories

(Web Compatibility :: Desktop, defect, P3)

Desktop
Windows 10

Tracking

(firefox88 affected, firefox92 affected, firefox99 affected)

RESOLVED FIXED
Tracking Status
firefox88 --- affected
firefox92 --- affected
firefox99 --- affected

People

(Reporter: oanaarbuzov, Assigned: denschub)

References

()

Details

(Keywords: webcompat:needs-diagnosis)

Attachments

(1 file)

Attached image StrictVsStandard.png (deleted) —

Environment:
Browser / Version: Firefox Nightly 88.0a1 (2021-03-16)
Operating System: Windows 10 Pro

Prerequisites:
ETP - Strict enabled.

Steps to reproduce:

  1. Navigate to https://info.tensarcorp.com/tensarsoil-software-solution
  2. Scroll down the page and click "Ready to Request TensarSoil?" card.
  3. Observe the form.

Expected Behavior:
The form is displayed correctly and can be filled and submitted.

Actual Behavior:
The form is broken, fields are not visible.

Notes:

  1. Screenshot attached.
  2. The issue is not reproducible with ETP - Standard.
Priority: -- → P3
Severity: -- → S3

This is also broken in standard mode. If I click the link before the page finishes completely loading, it works (or sometimes when I have the debugger open). If I wait until the page has completely loaded, it breaks. When it breaks, the iframe for the form ends up being 5px wide:

<iframe id="hs-form-iframe-0" class="hs-form-iframe" scrolling="no" style="position: static; border: medium none; display: block; overflow: hidden; width: 5px; height: 500px;" width="5" height="500"></iframe>

When it works, the width is set to 526px on my end. So this is almost certainly a race condition, possibly because they aren't waiting for the iframe to properly load before setting its width (it smells like another async iframe loading issue). Either way, it's probably a webcompat issue, not an ETP one, so I'm going to mark it as such.

No longer blocks: tp-breakage
Component: Privacy: Anti-Tracking → Desktop
Product: Core → Web Compatibility
Version: Firefox 88 → Trunk

Needs Triage.

Flags: needinfo?(raul.bucata)
Flags: needinfo?(oana.arbuzov)

I was able to reproduce the issue. The form from the link is broken, regardless of the status of the ETP

Tested with:

Browser / Version: Firefox Nightly 92.0a1 (2021-07-13) (64-bit)
Operating System: Windows 10 PRO x64

Flags: needinfo?(raul.bucata)
Flags: needinfo?(oana.arbuzov)
Assignee: nobody → dschubert
Status: NEW → ASSIGNED
Summary: Broken form displayed on info.tensarcorp.com with ETP - Strict enabled → Broken form displayed on info.tensarcorp.com

The layout has changed, and the "Contact" form is displayed correctly now regardless of the ETP status.
https://prnt.sc/7OtRM1MHFnKC

Tested with:
Browser / Version: Firefox Nightly 103.0a1 (2022-06-26)
Operating System: Windows 10 Pro

Status: ASSIGNED → RESOLVED
Closed: 2 years ago
Resolution: --- → FIXED
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