Closed Bug 1731174 Opened 3 years ago Closed 3 years ago

Thunderbird on Fedora consistently crashed @ nsXPCWrappedJS::AddRef when trying to open a pdf attachment

Categories

(Thunderbird :: General, defect)

Product:
Thunderbird
Component:
General
Version:
Thunderbird 91
Platform:
Unspecified
Linux
Type:
defect

Tracking

(Not tracked)

Status:
RESOLVED DUPLICATE of bug 1175168

People

(Reporter: essin, Unassigned)

References

Details

(Keywords: crash)

User Agent: Mozilla/5.0 (X11; Fedora; Linux x86_64; rv:92.0) Gecko/20100101 Firefox/92.0

Steps to reproduce:

Fedora 34 with all updates

Received an email with a pdf attachment
Rt-clicked and chose open

Actual results:

Thunderbird crashed.
Repeated 3 times.
Thunderbird crashed each time

Expected results:

It should not have crashed

There is no "Crash Reports" section in the Troubleshooting Information and there are no crash reports in ~/.thunderbird/Crash Reports (which I assume is a directory). There isn't even a Crash Reports directory.

It goes away so abruptly that I can't see how it would have time to log anything. One second it's there. The next second some kind of viewer flashed on the screen with an empty window, then - boom - everything just disappears.

Flags: needinfo?(essin)

Does this reproduce with a download from https://www.thunderbird.net/ ?

Flags: needinfo?(essin)

The crash reporter in the Fedora distributed version is disabled in the Configure options.

However, I can not reproduce a crash.

A right-click on a PDF attachment asks me what application I want to open the file with and works properly.

A left-click opens the file in the built-in PDF Viewer.

Got the download from https://www.thunderbird.net/
removed original install
ran new version
left-click on pdf does nothing
rt-click on pdf gives menu, chose Open, got:
Crash ID: bp-498c23c1-7289-4e52-9afc-d82790210917

and

AdapterDeviceID: 0x9bc5
AdapterDriverVendor: mesa/iris
AdapterDriverVersion: 21.1.8.0
AdapterVendorID: 0x8086
Add-ons: default-theme%40mozilla.org:1.2,google%40search.mozilla.org:1.0,ddg%40search.mozilla.org:1.0,amazondotcom%40search.mozilla.org:1.1,wikipedia%40search.mozilla.org:1.0,bing%40search.mozilla.org:1.0
AvailablePageFile: 24279146496
AvailablePhysicalMemory: 49699450880
AvailableSwapMemory: 8589930496
AvailableVirtualMemory: 58923958272
BuildID: 20210916142849
ContentSandboxCapabilities: 119
ContentSandboxCapable: 1
ContentSandboxLevel: 0
CrashTime: 1631899444
DOMIPCEnabled: 1
DesktopEnvironment: xfce
EventLoopNestingLevel: 1
FramePoisonBase: 9223372036600930304
FramePoisonSize: 4096
InstallTime: 1631899201
IsWayland: 0
MozCrashReason: MOZ_RELEASE_ASSERT(NS_IsMainThread()) (nsXPCWrappedJS::AddRef called off main thread)
Notes: FP(D00-L1000-W00000000-T000) WR? WR+ OMTP? OMTP- libGL.so.1? libGL.so.1+ GL Context? GL Context+
ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6}
ProductName: Thunderbird
ReleaseChannel: release
SafeMode: 0
StartupCrash: 0
StartupTime: 1631899201
TelemetryEnvironment: {"build":{"applicationId":"{3550f703-e582-4d05-9a08-453d09bdfdc6}","applicationName":"Thunderbird","architecture":"x86-64","buildId":"20210916142849","version":"91.1.1","vendor":null,"displayVersion":"91.1.1","platformVersion":"91.1.0","xpcomAbi":"x86_64-gcc3","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":64103,"virtualMaxMB":null,"cpu":{"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES"]},"os":{"name":"Linux","version":"5.13.15-200.fc34.x86_64","locale":"en-US"},"hdd":{"profile":{"model":null,"revision":null,"type":null},"binary":{"model":null,"revision":null,"type":null},"system":{"model":null,"revision":null,"type":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"ContentBackend":"Skia","Headless":false,"EmbeddedInFirefoxReality":null,"adapters":[{"description":"Mesa Intel(R) UHD Graphics 630 (CML GT2)","vendorID":"0x8086","deviceID":"0x9bc5","subsysID":null,"RAM":0,"driver":null,"driverVendor":"mesa/iris","driverVersion":"21.1.8.0","driverDate":null,"GPUActive":true}],"monitors":[{"screenWidth":1920,"screenHeight":1080}],"features":{"compositor":"none","hwCompositing":{"status":"available"},"gpuProcess":{"status":"unused"},"wrQualified":{"status":"available"},"webrender":{"status":"available"},"wrCompositor":{"status":"blocklisted:FEATURE_FAILURE_WEBRENDER_COMPOSITOR_DISABLED"},"wrSoftware":{"status":"available"},"openglCompositing":{"status":"available"},"omtp":{"status":"disabled:FEATURE_FAILURE_DISABLED"}}},"appleModelId":null},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"fissionEnabled":false,"telemetryEnabled":false,"locale":"en-US","intl":{},"update":{"channel":"release","enabled":true},"userPrefs":{"widget.content.allow-gtk-dark-theme":false,"widget.content.gtk-high-contrast.enabled":true},"sandbox":{"effectiveContentProcessLevel":0,"contentWin32kLockdownState":3},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{}}
ThreadIdNameMapping: 78308:"IPC I/O Parent",78309:"Netlink Monitor",78310:"Socket Thread",78311:"Permission",78313:"JS Watchdog",78319:"TaskController Thread #0",78322:"TaskController Thread #3",78323:"TaskController Thread #4",78320:"TaskController Thread #1",78324:"TaskController Thread #5",78321:"TaskController Thread #2",78325:"TaskController Thread #6",78326:"TaskController Thread #7",78328:"Timer",78329:"Cache2 I/O",78330:"Cookie",78332:"BackgroundThreadPool #2",78334:"Worker Launcher",78339:"GLXVsyncThread",78345:"Renderer",78347:"WRWorker#1",78348:"WRWorker#2",78350:"WRWorker#4",78352:"WRWorker#6",78349:"WRWorker#3",78346:"WRWorker#0",78351:"WRWorker#5",78353:"WRWorker#7",78354:"WRWorkerLP#0",78355:"WRWorkerLP#1",78356:"WRWorkerLP#2",78358:"WRWorkerLP#4",78360:"WRWorkerLP#6",78357:"WRWorkerLP#3",78359:"WRWorkerLP#5",78361:"WRWorkerLP#7",78362:"Compositor",78363:"ImageIO",78364:"IPDL Background",78372:"QuotaManager IO",78374:"HTML5 Parser",78375:"StyleThread#0",78377:"StyleThread#2",78376:"StyleThread#1",78378:"StyleThread#3",78379:"StyleThread#4",78380:"StyleThread#5",78384:"ImageBridgeChld",78388:"WRRenderBackend#1",78386:"WRSceneBuilder#1",78387:"WRSceneBuilderLP#1",78395:"mozStorage #1",78396:"TRR Background",78397:"DNS Resolver #1",78398:"BgIOThreadPool #1",78400:"Breakpad Server",78403:"ProcessHangMon",78404:"GMPThread",78406:"WRSceneBuilder#2",78407:"WRSceneBuilderLP#2",78408:"WRRenderBackend#2",78434:"SwComposite",78435:"WRSceneBuilder#4",78436:"WRSceneBuilderLP#4",78437:"WRRenderBackend#4",78438:"SwComposite",78439:"WRSceneBuilder#5",78440:"WRSceneBuilderLP#5",78441:"WRRenderBackend#5",78442:"SwComposite",78444:"WRSceneBuilderLP#6",78443:"WRSceneBuilder#6",78445:"WRRenderBackend#6",78446:"SwComposite",78448:"WRSceneBuilderLP#7",78447:"WRSceneBuilder#7",78449:"WRRenderBackend#7",78465:"DOM Worker",78470:"mozStorage #4",78471:"mozStorage #5",78475:"StreamTrans #14",78483:"URL Classifier",78505:"localStorage DB",78572:"IMAP",78581:"localStorage DB",78589:"SwComposite",78590:"WRSceneBuilder#10",78591:"WRSceneBuilderLP#10",78592:"WRRenderBackend#10",78642:"IMAP",78660:"SwComposite",78661:"WRSceneBuilder#12",78663:"WRRenderBackend#12",78662:"WRSceneBuilderLP#12",78665:"SwComposite",78666:"WRSceneBuilder#13",78667:"WRSceneBuilderLP#13",78668:"WRRenderBackend#13",78672:"SwComposite",78674:"WRSceneBuilderLP#14",78673:"WRSceneBuilder#14",78675:"WRRenderBackend#14",78676:"SwComposite",78677:"WRSceneBuilder#15",78678:"WRSceneBuilderLP#15",78679:"WRRenderBackend#15",78708:"SwComposite",78709:"WRSceneBuilder#16",78710:"WRSceneBuilderLP#16",78711:"WRRenderBackend#16",78712:"SwComposite",78713:"WRSceneBuilder#17",78715:"WRRenderBackend#17",78714:"WRSceneBuilderLP#17",78724:"StreamTrans #21",78725:"SwComposite",78726:"WRSceneBuilder#18",78727:"WRSceneBuilderLP#18",78728:"WRRenderBackend#18",78729:"StreamTrans #22",78730:"IndexedDB #3",78731:"DOM Worker",78732:"DOM Worker",
Throttleable: 1
TotalPageFile: 75807223808
TotalPhysicalMemory: 67217293312
URL: about:blank
UptimeTS: 242.99253475
Version: 91.1.1
useragent_locale: en-US

Flags: needinfo?(essin)

also got (in terminal:
IPDL protocol error: Handler returned error code!

###!!! [Parent][DispatchAsyncMessage] Error: PClientManager::Msg_ExpectFutureClientSource Processing error: message was deserialized, but the handler returned false (indicating failure)

IPDL protocol error: Handler returned error code!

###!!! [Parent][DispatchAsyncMessage] Error: PClientManager::Msg_ForgetFutureClientSource Processing error: message was deserialized, but the handler returned false (indicating failure)

IPDL protocol error: Handler returned error code!

###!!! [Parent][DispatchAsyncMessage] Error: PClientManager::Msg_ExpectFutureClientSource Processing error: message was deserialized, but the handler returned false (indicating failure)

IPDL protocol error: Handler returned error code!

###!!! [Parent][DispatchAsyncMessage] Error: PClientManager::Msg_ForgetFutureClientSource Processing error: message was deserialized, but the handler returned false (indicating failure)

ExceptionHandler::GenerateDump cloned child 78733
ExceptionHandler::WaitForContinueSignal waiting for continue signal...
ExceptionHandler::SendContinueSignalToChild sent continue signal to child
Exiting due to channel error.
Exiting due to channel error.

[1] + 78295 exit 11 /opt/thunderbird/thunderbird

(In reply to Daniel Essin from comment #5)

...
Crash ID: bp-498c23c1-7289-4e52-9afc-d82790210917

Thanks. The signature is @ nsXPCWrappedJS::AddRef so perhaps we end up duping this to bug 1175168 where analysis is ongoing.

FWIW, a patch did ship in 91.0 - Bug 1663859 - Crash when opening an PDF attachment from IMAP

Severity: -- → S2
Status: UNCONFIRMED → NEW
Component: Untriaged → General
Ever confirmed: true
Flags: needinfo?(mkmelin+mozilla)
Keywords: crash
OS: Unspecified → Linux
Summary: Thunderbird on Fedora crashed when trying to open a pdf attachment → Thunderbird on Fedora consistently crashed when trying to open a pdf attachment

It's possible/likely they are related. I guess we can keep this open until we know.

Flags: needinfo?(mkmelin+mozilla)
Blocks: tb91found

(In reply to Daniel Essin from comment #5)

Got the download from https://www.thunderbird.net/
removed original install
ran new version
left-click on pdf does nothing
rt-click on pdf gives menu, chose Open, got:
Crash ID: bp-498c23c1-7289-4e52-9afc-d82790210917

@ nsXPCWrappedJS::AddRef suggests bug 1175168

We can reopen if bug 1175168 doesn't solve this.

Status: NEW → RESOLVED
Closed: 3 years ago
Depends on: 1175168
Resolution: --- → DUPLICATE
Summary: Thunderbird on Fedora consistently crashed when trying to open a pdf attachment → Thunderbird on Fedora consistently crashed @ nsXPCWrappedJS::AddRef when trying to open a pdf attachment

91.2.1 shipped on Oct 22.
Have you had any crashes when using 91.2.1?
If so, which crash IDs?

Flags: needinfo?(essin)
Depends on: 1742991

(In reply to Wayne Mery (:wsmwk) from comment #10)

91.2.1 shipped on Oct 22.
Have you had any crashes when using 91.2.1?
If so, which crash IDs?

We strive to help everyone, so please do not abandon your bug reports. We would have appreciated additional feedback.

Flags: needinfo?(essin)
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