Open
Bug 1746617
Opened 3 years ago
Updated 2 years ago
Crash in [@ msaud32_divx.acm@0x52170] (crash when alerting on new messages?)
Categories
(Thunderbird :: General, defect)
Tracking
(Not tracked)
NEW
People
(Reporter: wsmwk, Unassigned)
References
Details
(Keywords: crash)
Crash Data
All crashes are version 91. Several versions of Windows 10, but not the newest Version 21H2 (November 2021 Update). But that might be because that arrived after crash-stats stopped accepting TB crashes.
50% of crashes are <60 seconds uptime
Crash report: https://crash-stats.mozilla.org/report/index/bf3244e0-d463-4faa-87c6-c80210211109
Reason: EXCEPTION_ACCESS_VIOLATION_EXEC
Top 10 frames of crashing thread:
0 msaud32_divx.acm msaud32_divx.acm@0x52170
1 msaud32_divx.acm msaud32_divx.acm@0x4f194
2 msaud32_divx.acm msaud32_divx.acm@0x4f1ce
3 msaud32_divx.acm msaud32_divx.acm@0x50279
4 msaud32_divx.acm msaud32_divx.acm@0x50279
5 msaud32_divx.acm msaud32_divx.acm@0x4f1ce
6 msaud32_divx.acm msaud32_divx.acm@0x4dfff
7 msaud32_divx.acm msaud32_divx.acm@0x4dfff
8 ntdll.dll LdrxCallInitRoutine
9 msaud32_divx.acm msaud32_divx.acm@0x4dfff
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Reporter | |
Comment 1•3 years ago
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p.s. this is #10 crash for Windows systems for Thunderbird 91.*, if one excludes shutdown crashes.
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Reporter | |
Updated•3 years ago
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Severity: S2 → S3
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Reporter | |
Comment 2•2 years ago
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Happening far less in version 102. In the past week, ~200 crashes for version 91 vs ~30 crashes for version 102 (just 15%), with version 102 at 40% of users.
Severity: S3 → S4
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Description
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