User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:105.0) Gecko/20100101 Firefox/105.0

Steps to reproduce:

I did a factory reset onto my laptop and redownloaded mozilla.

Actual results:

None of my passwords from my phone are syncing with my browser and my browser can't create new saved logins.

Expected results:

A successful sync of logins between two devices.

additional docs

The Bugbug bot thinks this bug should belong to the 'Firefox::Sync' component, and is moving the bug to that component. Please correct in case you think the bot is wrong.

Sorry you are having this problem - do you have a "primary password" set in Firefox? I suspect you don't, but would like to check.

(In reply to Mark Hammond [:markh] [:mhammond] from comment #3)

Sorry you are having this problem - do you have a "primary password" set in Firefox? I suspect you don't, but would like to check.

I do not have a master password.

The fact this is happening on a newly reset Windows is very odd - it often means something in the profile has become corrupt, but that seems unlikely on a brand-new profile? Did you set any preferences using about:config from any guids on the Internet? (Some of them are misguided and disable important functionality, including the login store).

Otherwise I'm afraid I don't have any real advice other than to try deleting a few files in your profile, but that's quite advanced and not something that we should undertake lightly.

(In reply to Mark Hammond [:markh] [:mhammond] from comment #5)

The fact this is happening on a newly reset Windows is very odd - it often means something in the profile has become corrupt, but that seems unlikely on a brand-new profile? Did you set any preferences using about:config from any guids on the Internet? (Some of them are misguided and disable important functionality, including the login store).

Otherwise I'm afraid I don't have any real advice other than to try deleting a few files in your profile, but that's quite advanced and not something that we should undertake lightly.

I did not use any guides during installment. Used Microsoft Edge to download Mozilla, then downloaded everything else that I wanted from there. (Adobe, Discord, ect.)

The severity field is not set for this bug.
:skhamis, could you have a look please?

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Adding the Qa-not-actionable tag here, this is such a unique issue there is not much we can do on the QA side, we tried syncing our accounts on new devices or fresh profiles but we didnt encounter the above mentioned issue.