My bookmarks won't sync between computers
Categories
(Firefox :: Sync, defect)
Tracking
()
People
(Reporter: brunocfeijao, Unassigned, NeedInfo)
Details
User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15; rv:109.0) Gecko/20100101 Firefox/109.0
Steps to reproduce:
Moved some bookmarks around from one bookmark folder into another bookmark folder on one computer(Windows 10 Desktop).
On my other computer(Macbook pro) the changes didn't happened. So no sync actually happened.
Expected results:
What should have happened is when i moved the bookmarks around on my Windows 10 Desktop these bookmarks should have moved on my Macbook Pro as well since i have sync turned on. But that isn't the case....
Reporter | ||
Comment 1•2 years ago
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Here is the about:sync-log:
1674124372389 FirefoxAccounts TRACE not checking freshness of profile as it remains recent
1674124372393 FirefoxAccounts TRACE not checking freshness of profile as it remains recent
1674124372393 FirefoxAccounts TRACE not checking freshness of profile as it remains recent
1674124372394 FirefoxAccounts TRACE not checking freshness of profile as it remains recent
1674124372535 Sync.LogManager DEBUG Done deleting files.
1674124374971 FirefoxAccounts TRACE not checking freshness of profile as it remains recent
1674124374972 FirefoxAccounts INFO Can't get keys; no key material or tokens available
1674124374972 Sync.SyncAuthManager INFO Unable to fetch keys (master-password locked?), so aborting token fetch
1674124374973 Sync.SyncAuthManager INFO Failed to fetch the cluster URL: Error: Can't fetch a token as we can't get keys(resource://services-sync/sync_auth.js:402:13) JS Stack trace: _fetchTokenForUser@sync_auth.js:402:13
1674124374977 FirefoxAccounts TRACE not checking freshness of profile as it remains recent
1674124374979 FirefoxAccounts TRACE not checking freshness of profile as it remains recent
1674124374979 FirefoxAccounts TRACE not checking freshness of profile as it remains recent
1674124374979 FirefoxAccounts TRACE not checking freshness of profile as it remains recent
1674124378406 FirefoxAccounts TRACE not checking freshness of profile as it remains recent
1674124378406 Sync.Service INFO Configuring sync with current FxA user
1674124378407 Sync.SyncAuthManager DEBUG observed weave:connected
1674124378407 Sync.SyncAuthManager INFO Sync has been connected to a logged in user
1674124378409 FirefoxAccounts TRACE not checking freshness of profile as it remains recent
1674124378409 FirefoxAccounts TRACE not checking freshness of profile as it remains recent
1674124378410 Sync.SyncAuthManager INFO The user became verified
1674124378410 Sync.Status DEBUG Status.login: error.login.reason.no_username => success.login
1674124378410 Sync.Status DEBUG Status.service: service.client_not_configured => success.status_ok
1674124378410 Sync.SyncAuthManager INFO Doing initial sync actions
1674124378410 Sync.AddonsReconciler INFO Registering as Add-on Manager listener.
1674124378410 Sync.AddonsReconciler DEBUG Adding change listener.
1674124378411 Sync.Engine.History.Tracker INFO Adding Places observer.
1674124378412 Sync.Service DEBUG User-Agent: Firefox/109.0 (Intel Mac OS X 10.15) FxSync/1.111.0.20230112150232.desktop
1674124378412 Sync.Service INFO Starting sync at 2023-01-19 10:32:58 in browser session W2yLLvAZKCiz
1674124378412 Sync.Service DEBUG In sync: should login.
1674124378412 Sync.Service INFO User logged in successfully - verifying login.
1674124378416 FirefoxAccounts TRACE not checking freshness of profile as it remains recent
1674124378417 FirefoxAccounts TRACE not checking freshness of profile as it remains recent
1674124378417 FirefoxAccounts INFO Can't get keys; no key material or tokens available
1674124378417 Sync.SyncAuthManager DEBUG unlockAndVerifyAuthState: user declined to unlock master-password
1674124378417 Sync.Status DEBUG Status.login: success.login => service.master_password_locked
1674124378418 Sync.Status DEBUG Status.service: success.status_ok => error.login.failed
1674124378418 Sync.Service DEBUG Fetching unlocked auth state returned service.master_password_locked
1674124378418 Sync.ErrorHandler ERROR Sync encountered a login error
1674124378418 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score.
1674124378418 Sync.SyncScheduler DEBUG Couldn't log in: master password is locked.
1674124378418 Sync.SyncScheduler DEBUG Starting client-initiated backoff. Next sync in 900000 ms.
1674124378418 Sync.SyncScheduler DEBUG Next sync in 900000 ms. (why=client-backoff-schedule)
1674124378420 Sync.Service DEBUG Exception calling WrappedLock: Error: Login failed: service.master_password_locked(resource://services-sync/service.js:1046:15) JS Stack trace: onNotify@service.js:1046:15
1674124378420 Sync.Service DEBUG Not syncing: login returned false.
1674124378421 FirefoxAccounts TRACE not checking freshness of profile as it remains recent
1674124378421 FirefoxAccounts TRACE not checking freshness of profile as it remains recent
Comment 2•2 years ago
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The Bugbug bot thinks this bug should belong to the 'Firefox::Sync' component, and is moving the bug to that component. Please correct in case you think the bot is wrong.
Comment 3•2 years ago
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Hello! Thank you for making this report. From your logs:
1674124378417 Sync.SyncAuthManager DEBUG unlockAndVerifyAuthState: user declined to unlock master-password
1674124378417 Sync.Status DEBUG Status.login: success.login => service.master_password_locked
1674124378418 Sync.Status DEBUG Status.service: success.status_ok => error.login.failed
1674124378418 Sync.Service DEBUG Fetching unlocked auth state returned service.master_password_locked
1674124378418 Sync.ErrorHandler ERROR Sync encountered a login error
1674124378418 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score.
1674124378418 Sync.SyncScheduler DEBUG Couldn't log in: master password is locked.
1674124378418 Sync.SyncScheduler DEBUG Starting client-initiated backoff. Next sync in 900000 ms.
1674124378418 Sync.SyncScheduler DEBUG Next sync in 900000 ms. (why=client-backoff-schedule)
1674124378420 Sync.Service DEBUG Exception calling WrappedLock: Error: Login failed: service.master_password_locked(resource://services-sync/service.js:1046:15) JS Stack trace: onNotify@service.js:1046:15
It looks like you have a master password (primary password) on your browser that needs to be unlocked to be able to sync successfully. https://support.mozilla.org/en-US/kb/using-primary-password-sync
Let me know if this helps!
Reporter | ||
Comment 4•2 years ago
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I don't have primary password enabled. Just checked on both my computers and that option is disabled...
Also, uninstalled and reinstalled firefox on my macbook, and logged in again, and apparently bookmark sync was working.
But for some reason, it isn't syncing my saved login info for all of my websites... So i guess reinstalling solved part of the problem?
Comment 5•2 years ago
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Sorry you are having this problem - it sounds like a dupe of bug 1793386. Regarding your logins, what you could try doing is going to the computer with all the logins already there, then going to about:preferences#sync, disable logins syncing then re-enabling it - that should ensure all records on that PC are uploaded.
Description
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