Open Bug 1794549 Opened 2 years ago Updated 2 years ago

"Click to chat" link button is missing at eaxcis.allstate.com with ETP set to STRICT

Categories

(Core :: Privacy: Anti-Tracking, defect, P3)

Firefox 107
Desktop
Windows
defect

Tracking

()

Tracking Status
firefox107 --- affected

People

(Reporter: rbucata, Unassigned)

References

(Blocks 1 open bug, )

Details

Attachments

(1 file)

Attached image Screenshot_12.jpg (deleted) —

Environment:
Operating System: Windows 10 PRO x64
Firefox version: Firefox Nightly 107.0a1 (2022-10-10) (64-bit)

Preconditions:
ETP set to STRICT
Clean profile

Steps to reproduce:

  1. Navigate to: https://eaxcis.allstate.com/Anon/Default.aspx?timeout=1&returnurl=https%3A//eaxcis.allstate.com/
  2. Observe the "Can't find something on AXCiS? "sentence.

Expected Behavior:
The "Click to chat" link button is present and the chat option can be opened.

Actual Behavior:
The "Click to chat" link button is missing and the chat option is unavailable.

Notes:

  • Not reproducible with ETP set to STANDARD.
  • Reproducible in PRIVATE Mode as well.
  • Screenshot is attached.
Severity: -- → S3

They are relying on LivePerson for the chat (https://lptag.liveperson.net/tag/tag.js?site=22329710), which is blocked as a tracker. The best we probably can do here is to allow users to opt into just allowing the tracked resources needed for the chat.

Blocks: tp-yellowlist
No longer blocks: tp-breakage
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