Closed Bug 270537 Opened 20 years ago Closed 16 years ago

Junk filter will not move messages to junk folder if Thunderbird is started in Terminal Services

Categories

(Thunderbird :: General, defect)

x86
Windows XP
defect
Not set
normal

Tracking

(Not tracked)

RESOLVED WORKSFORME

People

(Reporter: lhannen, Assigned: mscott)

Details

(Whiteboard: closeme 2008-08-28)

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.5) Gecko/20041107 Firefox/1.0
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.5) Gecko/20041107 Firefox/1.0

If Thunderbird is started in Terminal Services/Remote Desktop, the junk mail
filter will mark mail as junk, but it will not move the mail to the junk (or
other) folder. Closing and then restarting Thunderbird locally on the same
system will cause the filter to work properly again.

Some specifics: I have two POP3 accounts. Both with separate folder structures.
Both accounts move junk mail to the same junk folder. One account uses SSL
encryption, the other is plain POP3. Both accounts exhibit these symptoms.

Reproducible: Always
Steps to Reproduce:
1. Connect to system via Remote Desktop/Terminal Services.
2. Start Thunderbird on remote system.

Actual Results:  
Junk mail is marked, but not moved to junk (or other) folder.

Expected Results:  
Junk mail should be marked and moved to junk (or other) folder.

You may contact me at louie@rps.net for more information if you need it. I can
provide access to my system as a test system if that is needed.
Here, Thunderbird 0.9 never moves junk into the junk folder.
See bug 268245
I had the same problem when I moved from windows to Linux.

Thunderbird NEEDS a few tools to repair iself, else 1.0 will be no success, but
a big frustration for new users.

1. junkfilter file must be rebuildable (e.g. I guess something broke with the
foldername)
2. .mfs must be deletable automatically as a repair option

There are a lot more fils that could be recreated, a simple help tool that asks
you some questions and then desides what to do.
After a restart asks is you problem solved and goes on, THAT would be great!
Could this be related to bug 206408 comment #111? i.e. is this a speed related
problem caused by use of remote desktop?

Junk mail sometimes not being moved does sometimes seem to be due to trying to
cache too many IMAP connections, and I wonder whether this is aggravated by slow
connections somehow.

If anyone's still interested in this bug, it would be interesting to know:

Q1. what IMAP server do you use?
Q2. how many simultaneous connections does it permit from a single IP address?
Q3. Do you have more than one account on the same server?
Q4. have you played with reducing the cached connections number in the advanced
server settings?

Alan
See also bug 196732.
QA Contact: general
Reporter, does the issue still occur with the latest supported 2.0.0.x / Shredder trunk nightlies?

(1.5.0.x is now end-of-life and the latest supported Thunderbird version 2 is 2.0.0.16)
Whiteboard: closeme 2008-08-28
The issue does not occur with the latest supported version.
Marking WFM as per comment #7.
Status: UNCONFIRMED → RESOLVED
Closed: 16 years ago
Resolution: --- → WORKSFORME
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