Closed Bug 351762 Opened 18 years ago Closed 17 years ago

Firefox freezes with more than 3 tabs, is locked with acroreader32(Adobe Reader 7.0.8)

Categories

(Firefox :: General, defect)

Product:
Firefox
Component:
General
Platform:
x86
Windows XP
Type:
defect
Priority:
Not set
Severity:
critical

Tracking

()

Status:
RESOLVED WORKSFORME

People

(Reporter: chasm, Unassigned)

References

Details

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.0.6) Gecko/20060728 Firefox/1.5.0.6
Build Identifier:  Firefox/1.5.0.6

pc clone Perl mobo 3.2ghz, 2 gb RAM

1.  I open more than 3 tabs or 2 windows, unexpectedly all instances of firefox freeze

Reproducible: Always

Steps to Reproduce:
1.open firefox in tabs
2. open several tabs or windows  Ctrl+N or T
3. freezes up faster, the more tabs are open

Actual Results:  
see details above
all windows/tabs freeze

Expected Results:  
continued with no problem

2.  I three finger and open Task Manager and go to applications, always acroreader32 will be busy swapping cpus at about 19 to 25, firefox will be busily using about the same and sometimes, the taskmanager will be using about 50.  Firefox will show to be running usually.  sometimes it will be "not running".
3.  I will go to acroread32 (why is that actively running???) and stop it.  This stops the Firefox with 50 for CPU  and will stop taskmanager with 50.
4.  I will go and try to open the firefox windows.  there will be nothing but the thin header across the top, all the rest is blank.  All Firefox windows and tabs will be this way IF I can even get the others to open.
5.  I then go back to task manager and close firefox, this then closes ALL instances of firefox.  However, MY mailclient and/or my ACDSee etc will remain open.  These by the way, are shown as running in TaskManager but using no CPUs.
6.  I will wait a few minutes and then reopen Firefox and close all the tabs and then try running less.  I have found that I have to close tabs completely and open new instances of firefox instead.  but more than two windows in the same instance will do the same thing.  freeze all of firefox.
7.  This is iron clad going to happen every time.  I am presently running Agent, ACDSee and three separate instances of Firefox and have been for almost two hours.  this seems to be the critical point,   TABS and Windows on the same instance of a Firefox will freeze up by calling acroreader32 (Why??) which then gets in sync it seems with firefox running the same number of CPUs.  until I stop acroreader32.  Then Firefox goes to a static 50, acroreader disappears and taskmanager goes to a frozen 50 also.
8.  This has been going on since loading 1.5, where can I download 1.4?
that is it
What is your Adobe (Acrobat) Reader version? (Version info of Adobe's application)
What is your PDF plugin version? (information in about:plugins)

Read meta Bug 336184 and read bugs listed in dependency tree of Bug 336184. 
Can you find same report in dependency tree of Bug 336184?
Blocks: 336184
>------- Comment #1 from m-wada@japan.com  2006-09-07 20:43 PDT -------
>What is your Adobe (Acrobat) Reader version? (Version info of Adobe's
>application)

7.08.218

>What is your PDF plugin version? (information in about:plugins)

Adobe Acrobat Plug-In Version 7.00 for Netscape
7.0.5.172  NPPDF32.DLL  7.0.5.2005092300

>Read meta Bug 336184 and read bugs listed in dependency tree of Bug 336184. 
>Can you find same report in dependency tree of Bug 336184? 

NO and pdfs have nothing that I can tell, to do with the bug.  but for some reason, acroread is invoked and started running even though no pdf is being started.   When it is being started and run, firefox is very stable.   I do not understand why the two apps become linked and using essentially and perahps, the same cpus as they seem to be the same number. the usage is very rapid.

chas
Summary: Firefox freezes with more than 3 tabs, is locked with acroreader32 → Firefox freezes with more than 3 tabs, is locked with acroreader32(Adobe Reader 7.0.8)
1.05.07 of firefox did NOT help solve this in the least.
using memturbo is not really helping either
what does help is to use new instances of FFox instead of tabs and to never have more than 3 instances open at a time.  instances may = windows Ctrl+N
I am ready to go to anything other than Firefox since --- while you have more than 200 complaints of FF freezing with Adobe, you have yet to cure the problem.
If I can find a version 1.4, I will strip down the 1.5 and clean it from the registry and so on.  then load the old software which was solid.
Am really po'd that the development team has been "kinds" working on this problem since 1.5 was released.
with disgust.
chas
Thanks for your very quick answer(comment #2) to my question(comment #1), and sorry for my late comment.

(In reply to comment #3)
> 1.05.07 of firefox did NOT help solve this in the least.

( "acrord32.exe" is when MS Win-2K. Please read "acorrd32" as "acroread32" )
( if Adobe Reader's program name is acroread32 when MS Win XP.             ) 
Scenario seems to be next, and Firefox's version doesn't seem to have relation.
   CPU util of hidden acrord32.exe process becomes almost 100%
     ( = Loop of acrord32.exe ), and/or sometimes crash in acrord32.exe
   => NPPDF32.DLL waits response from acrord32.exe forever
   => Firefox freezes
(Q1) Killing of hidden acrord32.exe process is a recovery procedure from the freeze of Firefox?
(Q2) Can you try workaround of "(3) B)" in Bug 336184 Comment #2?
Will it reduce probability of the freeze of Firefox?
(In my test, this was effective, although not perfect.)

> If I can find a version 1.4, I will strip down the 1.5
Perhaps you can't find, because previous version of Firefox 1.5 is 1.0 :-)

By the way, where did you find "7.0.5.172" or "7.0.5.2005092300" for NPPDF32.DLL? I can't discover other than "Adobe Acrobat Plug-In Version 7.00 for Netscape" even after update to Adobe Reader 7.0.8, so I can't know exact version of NPPDF32.DLL of Adobe Reader 7.0.8.
  
>(Q1) Killing of hidden acrord32.exe process is a recovery procedure from the
>freeze of Firefox?

yes, but it also closes the FF instances.  ALL of them.

>(Q2) Can you try workaround of "(3) B)" in Bug 336184 Comment #2?
>Will it reduce probability of the freeze of Firefox?
>(In my test, this was effective, although not perfect.)

I will go see what that amounts to.  probably wiping all the plug ins?  and
then the registry, etc and then doing a fresh reinstall??


>> If I can find a version 1.4, I will strip down the 1.5
>Perhaps you can't find, because previous version of Firefox 1.5 is 1.0 :-)

ok, that is fine too.  I can certainly get along without a lot of the niceties
just to have a rock steady software program.

>By the way, where did you find "7.0.5.172" or "7.0.5.2005092300" for
>NPPDF32.DLL? I can't discover other than "Adobe Acrobat Plug-In Version 7.00
>for Netscape" even after update to Adobe Reader 7.0.8, so I can't know exact
>version of NPPDF32.DLL of Adobe Reader 7.0.8.

don't remember/not sure but probably in the help screen for adobe where they list a lot of the builds and versions for their software.

thanks
chas
(In reply to comment #5)
> I will go see what that amounts to.  probably wiping all the plug ins?  and
> then the registry, etc and then doing a fresh reinstall??
No need to do that. Disabling of two options in Adobe Reader except "Display PDF in Broweser" is sufficient. But I recommend you next.
 1. Disable "Display PDF in Browser" option and other two options.
    => NPPDF32.DLL is deleted from Firefox's plugins directory.
 2. Ignore "Re-boot" message by Adobe. (This is mainly for IE).
 3. Enable "Display PDF in Browser" option only.
    => NPPDF32.DLL is copied to Firefox's plugins directory
 4. Re-boot, because Adobe says "You should re-boot".

> >(Q1) Killing of hidden acrord32.exe process is a recovery procedure from the
> >freeze of Firefox?
> yes, but it also closes the FF instances.  ALL of them.
Possibly a variation of many crashes when Adobe Reader 7.0.x.
See dependency tree of meta Bug 336184 for many crashes.
Crash/hang/freeze of nppdf32.dll or AcroRd32.exe while usual/daily pdf viewing seems to stop after Adobe Reader 7.0.9.
[ Reasons why I think so ]
(1) See dependency tree for meta Bug 336184. Your bug for 7.0.8 (this bug) is the last one for problem while usual/daily pdf viewing. I can't find any bugs for 7.0.9 or later. (Three bugs after yours are very special cases, two version of Acrobat, problem and/or hang/crash after network error, multiple <embed>.)
(2) Bug 382716 when 7.x is already closed as WORKSFORME. 
(3) I can recreate crash/hang of Bug 368821 and problem of Bug 368821 only(I use Adobe Reder 8.1.

To chasm@texas.net(bug opener):
Are you still experiencing crash/hang of nppdf32.dll/Acrord32.exe with newer or latest Adobe Reader and newest release of Firefox 2?

October 2006 I bought a MacPro and came off a PC.  but I am still running Firefox2 and Adobe 8 on top of OS-X with NO difficulty.  I do not know about the original problem.  If you say it is fixed then I will have to agree with you.
thanks for investigating it.
regards
chas
Closing as WORKSFORME, based on Comment #8.

Crash/hang with Adobe Reader still occurs even after Adobe Reader 8, but it seems to be limited in very special situation. See dependency tree for meta Bug 336184.
If you will encounter crash/hang/freeze problem, open new bug with setting dependency to Bug 336184, please.
Status: UNCONFIRMED → RESOLVED
Closed: 17 years ago
Resolution: --- → WORKSFORME
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