Closed
Bug 379039
Opened 17 years ago
Closed 14 years ago
Some random messages not showing in Inbox IMAP folder.
Categories
(Thunderbird :: Mail Window Front End, defect, P2)
Tracking
(Not tracked)
RESOLVED
INCOMPLETE
Thunderbird 3.0rc1
People
(Reporter: toesperando, Unassigned)
References
Details
(Keywords: dataloss, qawanted)
Attachments
(2 files)
User-Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1.3) Gecko/20070309 Firefox/2.0.0.3 Build Identifier: 2.0.0.0 (20070326) Some reandom messagens are not shown in the inbox IMAP folder. They reappear if the index file is rebuild. The message that is not shown, but appear in the alert box. Messages are not lost, they just don't appear. Odd behavior: sometimes the message that is not seen in the inbox, can be seen in a saved search of the inbox. Reproducible: Always Steps to Reproduce: 1.Set an IMAP account 2.Use IMAP IDLE do receuve messages Actual Results: Frequently, messages are not shown. Expected Results: The messagens should be in the inbox.
Reporter | ||
Updated•17 years ago
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Version: unspecified → 2.0
Updated•17 years ago
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Component: Mail Window Front End → General
QA Contact: front-end → general
Comment 1•17 years ago
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Is there anything different about those messages? Can you send me the IMAP account Inbox.msf file that shows this problem, and tell me the subject&sender of the message that doesn't appear? Thx! After that, does clicking on the "rebuild index" button on the imap inbox folder properties dialog make the message show up?
Reporter | ||
Comment 2•17 years ago
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David, I will wait the problem happens again to send you the bad msf file. Yes, that's what I am doing. I have to always click the Rebuild Index button to solve the problem.
Comment 3•17 years ago
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An IMAP protocol log might also help: http://www.mozilla.org/quality/mailnews/mail-troubleshoot.html#imap though if they're showing up in the new mail alert, that means they're ending up in the .msf file. Are you viewing messages threaded, or sorted flat, e.g., by date?
Status: UNCONFIRMED → NEW
Ever confirmed: true
Reporter | ||
Comment 4•17 years ago
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I will log the IMAP protocol... I am viewing sorted flat... I thought could be a date problem, so I tried to sort by Order Received, with no sucess too.
Reporter | ||
Comment 5•17 years ago
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Reporter | ||
Comment 6•17 years ago
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Reporter | ||
Comment 7•17 years ago
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Hello, I attached 2 images that show the problem: one of my inbox (red arrow shows where the message should be), and other of a saved search of the same inbox. Both ordered by "Order Received". I made a backup of the IMAP log and my inbox.msf file, but before I add these files, I'd like to eliminate some confidential info without jeopardizing any relevant data to solve this bug. What can be changed inside these files?
Reporter | ||
Comment 8•17 years ago
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The number of the message that disappeared of the inbox is 4744.
Comment 9•17 years ago
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Anything confidential should be fine to change. Replace it with x, so for an email address you can easily replace it with x@y.com so we know it's still an email address. Same for ips, x.x.x.x, replace names with [NAME] etc. Also, I believe Bienvenu was suggesting you email the files directly to him rather than adding them to the bug, if that makes a difference in how much you want to scrub the file.
Reporter | ||
Comment 10•17 years ago
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Hi Bienvenu, did you receive the files i emailed you?
Comment 11•17 years ago
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Marcel, were those files generated with 1.5.0.x? They show a kind of corruption that's fixed in 2.0 (and I think 1.5.0.11 or 12).
Comment 12•17 years ago
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I take it back - just in 2.0 - see bug 371672 - that's the bug for the corruption fix, so we won't create corrupt .msf files. I'm not sure if that's connected to your duplicate problem.
Reporter | ||
Comment 13•17 years ago
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The files were generated in 2.0... I have only changed some emails and personal data inside the files.
Reporter | ||
Comment 14•17 years ago
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Guys, I am still having this problem and noticed that this duplicated/lost messages issue is happening with the arrival of new messages. Do you have any updates?
Comment 15•17 years ago
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hi guys, I face the same problem. Something's strange: the file that doesn't appear in the inbox seems to appear as an duplicate of another. The strange thing is that if I sort my inbox with method "G" (?) (today, yesterday, last week...) it appears totally correct. I can mark it. I can flag it and so on. It hides behind a duplicate of another mail and reappers as original as I toggle the sorting algorithm. This is totall reproducable. And it has to do something with this one special mail. As I can move it to another imap folder and back - no matter... I use tb 2.0.0.6 which is my first installation of tb.
Comment 16•17 years ago
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Hello, I'm running TB version 2.0.0.6, using IMAP, and I am having a problem which looks like this one. Thunderbird notifies me about recently received mail, my message filters move the mail to their respectful destinations, the mailbox names are displayed in bold and the number in parenthesis next to the mailbox name denotes an accurate amount of new messages. However, when I select the mailbox to view its contents, the new messages do not appear in the list. It is possible to recover the mail by rebuilding the index of the mailbox. Naturally, I would like to avoid having to do that every time. The problem is intermittent. I stated noticing it two weeks ago. Thank You, huit
Comment 17•17 years ago
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Also, the messages may appear in saved search folders
Comment 18•17 years ago
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Hi I'm running TB version 2.0.0.7, using IMAP I got the same problem as describe above by HUIT I confirm that the mail header is duplicated (and more). But no problem with Notification and Virtual folders. The problem appears with new messages, every day but not always on the same folders. I receive about 150 mails / day which are dispatched in different folders by filters Seb
Comment 19•17 years ago
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I'm having the same problem. Message doesn't appear in the list for my IMAP folders but will appear for saved searches of the folder. Message re-appears when I rebuild the index. TB: 2.0.0.9 (20071031) OS: Windows XP Add-ons: - Header scroll extension 0.3.2 - KnujOn 0.31 - Mailbox Alert -0.13.1 - Quicktext 0.9.9.9 - Talkback 2.0.0.9 - View Headers Toggle Button 2.0.1 I would include folder files but they contain way too much confidential information for me to try and scrub. I can create an IMAP log if anyone thinks it would be useful but the message is obviously getting to the folder or the saved search wouldn't be able to find it.
Comment 20•17 years ago
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Yes, I'm on 2.0.0.9 too. I am still having the same problem! huit
Comment 21•17 years ago
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I had posted a separate bug for this: bug 397115 It probably should be labeled as a copy of this bug at this point.
Comment 23•16 years ago
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This is effectively dataloss, since if you don't have a saved search, you'll never see the message again unless you know to rebuild the MSF file. Bumping severity, adding dataloss keyword, and marking as wanted+ for Tb3. Adding qawanted in the hopes of verification on the trunk as well as (ideally) a reproducible test case.
Updated•16 years ago
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Target Milestone: --- → Thunderbird 3.0rc1
Updated•16 years ago
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Priority: -- → P2
Comment 24•16 years ago
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it will be useful for people to report whether you see this in the current beta. it's stable for most people. but backup your profile first. http://www.mozillamessaging.com/en-US/thunderbird/early_releases/ Poope if i remember correctly there is a seperate bug that mentions this problem in the context of "group"
Component: General → Message Compose Window
QA Contact: general → message-compose
Comment 25•16 years ago
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(In reply to comment #1) > Can you send me the IMAP account Inbox.msf file that shows this problem, A comment poster of Bug 414723 Comment #20 attached "corrupted .msf" and ".msf after rebuild index" to that bug. David Bienvenu, if you'll have time, please look into it.
Comment 26•16 years ago
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wrong component
Component: Message Compose Window → Mail Window Front End
QA Contact: message-compose → front-end
Comment 27•15 years ago
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everyone who sees this problem - we need more feedback and testing: a) if you have new message "alert" turned on, do you see this problem with it disabled? b) please try beta release** and report results (although it is not clear if beta 2 picks up what is mentioned in bug 414723 comment 34) possible dupes bug 264800, bug 378884. xref Bug 299865 New messages don't display in inbox after being retrieved, esp comment 15 ** backup your profile before using http://en-us.www.mozillamessaging.com/en-US/thunderbird/early_releases/
Comment 28•14 years ago
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there's not enough information or interest here to continue this bug
Status: NEW → RESOLVED
Closed: 14 years ago
Resolution: --- → INCOMPLETE
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Description
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