Open Bug 610551 Opened 14 years ago Updated 2 years ago

(Thunderbird) Crash in [@ EMPTY: no crashing thread identified; ERROR_NO_MINIDUMP_HEADER ]. Mostly OOM. Often from operating on thousands of messages.

Categories

(Thunderbird :: General, defect)

Product:
Thunderbird
Component:
General
Type:
defect

Tracking

(Not tracked)

People

(Reporter: wsmwk, Unassigned, NeedInfo)

References

(Depends on 4 open bugs,
URL
)

Details

(Keywords: crash, topcrash-thunderbird, Whiteboard: [bulkoperations])

Crash Data

+++ This bug was initially created as a clone of Bug #552909 +++ 1 % of Thunderbird crash sigs are (empty signature). Unlike Bug #552909, where firefox has about the same % of null sig crashes as Thunderbird, less than 0.5% of Firefox crashes are (empty signature). Crash comments seem to be an equal mix of multiple reports of these networking type issues: * going offline/online * trying to connect to email account * setting up an account Plus some single reports of * BirdieSync bp-fa338b28-36d6-482b-91c3-057bb2101025 * sending mail * printing https://crash-stats.mozilla.com/report/list?version=Thunderbird:3.1.5&version=Thunderbird:3.1.4&version=Thunderbird:3.1.3&build_id=&query_search=signature&query_type=exact&query=&date=2010-10-25%2012:00:00&range_value=2&range_unit=weeks&hang_type=any&process_type=any&plugin_field=&plugin_query_type=&plugin_query=&do_query=&signature=&missing_sig=EMPTY_STRING&page=1
increased to 4%, #1 crash in v6. perhaps as a result of bug 589955. bug 587729 and Bug 527095 themselves might not help us in most cases, but there should be offshoots that do help. The mix of comments is substantially different from what's mentioned in comment 0 ... most crash comments are about copying/moving/deleting 1k - 20k messages. one mentions marking 45k messages as Not Junk a couple about compact. a couple about clicking inbox (corrupted folder?) one mentions having 40k google contacts (surely OOM) bp-1ee40580-c634-482c-b382-e03da2110817 and two others have gcontacts bp-f799ec49-b6c3-46b4-85ae-774902110824 bp-2a2f19c4-96f6-4699-a94f-0d4282110818 one mentions not being able to run Lion bp-5cf22a91-a2ba-4c12-943f-9d6072110817 (liam) one mentions crash when closing starting with version 5 bp-4a6db82d-30aa-492e-b371-534a32110817 Danish Dictionary for the Spell Checker danish@dictionaries.addons.mozilla.org 2.1.6 current noia2_full_xt@gd.noia 3.30 {4dce973c-25a5-4657-8e37-6c2a85c24a7e} 0.9pre {b243fe83-b8a7-47de-855d-21d865243d5d} 0.6.1 {e2fda1a4-762b-4020-b5ad-a41df1933103} 1.0b5 {F8147CF4-B9E3-445B-AA87-081ED66548F8} 1.6.6 noia2_full@gd.noia 3.30 --------------------------------- bug 583365 about moving many messages may be OOM crash
Depends on: 587729, 527095, 583365
Summary: 1% of Thunderbird crashes contains [@ (empty signature)] → 4% of Thunderbird crashes contains [@ (empty signature)]. mostly OOM. Often from operating on thousands of messages
bug 538378 has potential to kill bug 583365, which may be the bulk of these crashes (based on crash comments) firefox counterpart to this bug, is bug 711568
Severity: major → critical
Crash Signature: [@ EMPTY: no crashing thread identified; corrupt dump ] [@ (empty signature)]
Keywords: crash, topcrash
See Also: → https://bugzilla.mozilla.org/show_bug.cgi?id=711568
Summary: 4% of Thunderbird crashes contains [@ (empty signature)]. mostly OOM. Often from operating on thousands of messages → 4% of Thunderbird crashes contains [@ EMPTY: no crashing thread identified; corrupt dump ], [@ (empty signature)]. mostly OOM. Often from operating on thousands of messages
Depends on: 538378
user at https://getsatisfaction.com/mozilla_messaging/topics/thunderbird_crashes_continuously#reply_8856570 was ablle to stop crashes only by creating a new profille
Depends on: 797323
Depends on: 862384
Depends on: 871926
Depends on: 1028720
currently #15 crash signature for 38.6.0, 0.6%. Some users also crash OOM | small, ranked #5, 1.7% of crashes. A couple examples * peter: bp-50f955f7-43b1-4962-9d88-f68c82160308 OOM | small bp-35f3cf81-9f42-42a9-b382-41a592160308 EMPTY (OS is not recorded, but Available virtual memory is cited as 4294836224) * super: bp-97f81321-1ee2-47d1-85ca-cca4e2160313 OOM | small bp-e53d2395-36b7-4633-88c2-f869b2160107 EMPTY (Mac) * ozaki: bp-902dddd9-f42e-4452-bbee-bcbdb2160215 OOM | small bp-a150c031-e984-4824-acbd-927a72160215 EMPTY (Mac)
In version 45.2.0 we are at 0.66% and #10 ranking. As previously noted, not suprisingly, some users also crash with signature OOM | small. https://crash-stats.mozilla.com/signature/?product=Thunderbird&signature=OOM%20%7C%20small&_columns=date&_columns=product&_columns=version&_columns=build_id&_columns=platform&_columns=reason&_columns=address&_sort=-date&page=1#comments
Crash Signature: [@ EMPTY: no crashing thread identified; corrupt dump ] [@ (empty signature)] → [@ EMPTY: no crashing thread identified; corrupt dump ] [@ (empty signature)] [@ EMPTY: no crashing thread identified; ERROR_NO_MINIDUMP_HEADER ]
Depends on: 924278
Signature> EMPTY: no crashing thread identified; ERROR_NO_MINIDUMP_HEADER Top Crashers for Firefox 55.0a1 Top 50 Crashing Signatures. 7 days ago through 2 minutes ago. Top browser crasher #3. Top Crashers for Firefox 54.0b Top 50 Crashing Signatures. 7 days ago through 2 minutes ago. Top browser crasher #2. Top Crashers for Firefox 54.0a2 Top 50 Crashing Signatures. 7 days ago through 3 minutes ago. Top browser crasher #1. Top Crashers for Firefox 53.0.2 Top 50 Crashing Signatures. 7 days ago through 3 minutes ago. Top browser crasher #2.
See Also: → https://bugzilla.mozilla.org/show_bug.cgi?id=1245570, https://bugzilla.mozilla.org/show_bug.cgi?id=1360392
Summary: 4% of Thunderbird crashes contains [@ EMPTY: no crashing thread identified; corrupt dump ], [@ (empty signature)]. mostly OOM. Often from operating on thousands of messages → (Thunderbird) Crash in [@ EMPTY: no crashing thread identified; ERROR_NO_MINIDUMP_HEADER ]. Mostly OOM. Often from operating on thousands of messages.
For current thunderbird versions this ranks in the 35-50 range, so no longer topcrash
Keywords: topcrash-thunderbird

A less frequent crash sig, @ EMPTY: no crashing thread identified; ERROR_NO_THREAD_LIST

Crash Signature: [@ EMPTY: no crashing thread identified; corrupt dump ] [@ (empty signature)] [@ EMPTY: no crashing thread identified; ERROR_NO_MINIDUMP_HEADER ] → [@ EMPTY: no crashing thread identified; corrupt dump ] [@ (empty signature)] [@ EMPTY: no crashing thread identified; ERROR_NO_MINIDUMP_HEADER ] [@ EMPTY: no crashing thread identified; ERROR_NO_THREAD_LIST ]

(In reply to Wayne Mery (:wsmwk) from comment #8)

For current thunderbird versions this ranks in the 35-50 range, so no longer
topcrash

Where is it at now?

Depends on: 1279269

version 3.0?

Depends on: 1666733

Been a long time since I've seen this. bp-1f898f6f-414e-4333-82cd-7dc730210722 91.0b2

Combined signatures ranks this #15 for 78.12.0 => topcrash

(In reply to Worcester12345 from comment #12)

version 3.0?

The bug is still open, which is sufficient to indicate the issue exists in the current version, so no need to change the version (even if it is tempting). And not changing the value of the version preserves the identity of the version first reported.

Keywords: topcrash-thunderbird

(In reply to Wayne Mery (:wsmwk) from comment #14)

Combined signatures ranks this #15 for 78.12.0 => topcrash

Now combined ranking is top 20 - individually #28 and #47. But no empty signatures in version 91. So the signature has changed.

Perhaps now one of these based on ranking (otherwise pure speculation - I haven't looked at the stacks)? Or maybe collected under oom | small

There are also these "new" EMPTY signatures

Flags: needinfo?(vseerror)
Whiteboard: [bulkoperations]
Severity: critical → S2
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