Closed
Bug 703996
Opened 13 years ago
Closed 12 years ago
Intermittent "Found processes still running: dwwin. Please close them before running talos."
Categories
(Release Engineering :: General, defect, P3)
Tracking
(Not tracked)
RESOLVED
WORKSFORME
People
(Reporter: philor, Unassigned)
References
Details
(Keywords: intermittent-failure)
https://tbpl.mozilla.org/php/getParsedLog.php?id=7496585&tree=Mozilla-Inbound
Rev3 WINNT 5.1 mozilla-inbound talos svg on 2011-11-20 04:45:49 PST for push 9a1341595afb
'python' 'run_tests.py' '--noisy' '20111120_0446_config.yml'
...
Running test tsvg:
Started Sun, 20 Nov 2011 04:46:37
Failed tsvg:
Stopped Sun, 20 Nov 2011 04:46:39
FAIL: Busted: tsvg
FAIL: Found processes still running: dwwin. Please close them before running talos.
Traceback (most recent call last):
File "run_tests.py", line 596, in ?
main()
File "run_tests.py", line 593, in main
test_file(arg, options.screen, options.amo)
File "run_tests.py", line 535, in test_file
raise e
utils.talosError: 'Found processes still running: dwwin. Please close them before running talos.'
program finished with exit code 1
elapsedTime=3.250000
Comment 1•13 years ago
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That failure followed a job which was interrupted by a network glitch (ie purple but not cancelled), which meant the slave didn't reboot. Subsequent builds on talos-r3-xp-018 have been OK, so lets leave this open to monitor frequency.
philor pointed out on IRC that talos is now reporting which processes are running instead of having some sort of 'system not clean' message.
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Comment 2•13 years ago
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https://tbpl.mozilla.org/php/getParsedLog.php?id=7497518&tree=Firefox - talos-r3-xp-046 doing tsvg (again), following one of the bug 704010 failures which I don't think were network blips, I think they're tests-destroying-the-slave's-will-to-live. Though I could be wrong.
Comment 4•13 years ago
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For info here, (from http://process.networktechs.com/dwwin.exe.php)
dwwin.exe Application Error
One of the biggest things being searched for on this site right now is dwwin.exe. The reason for this is because it displays during quite a few common fatal error messages.
First of all dwwin.exe is Dr Watson which is used by the error reporting tool. Alot of security related applications will throw up warning flags about this file trying to read, write or modify a number of other .exe files. This isn't anything to worry about because it's only trying to investigate "events" that it believes is causing problems that may lead to crashing.
File can be found:
*:windowssystem32dwwin.exe
The biggest complaint about the error reporting service is it causing alot of various applications to not load or crash during use. Quite a few of these can be fixed by downloading updates from windows update and scanning for viruses/spyware but alot of others simply won't be fixed with the currently available updates. In that case you'll want to just disable the service! After that 90% of the time the program will then run properly. I have been telling people to disable this service in quite a few of my guides. If you've found this article through a search engine you'll want to disable it now.
I've written an article dedicated to stopping this error reporting tool from running. Read it here [1]. An overview of the error reporting process can be found @ Microsoft's site [2].
---------
[1] - http://www.iamnotageek.com/articles.php?aid=91&page=1&topic=
[2] - http://www.microsoft.com/resources/satech/cer/GettingStartedMNU.asp
Comment 5•13 years ago
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Comment 12•13 years ago
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Comment 13•13 years ago
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https://tbpl.mozilla.org/php/getParsedLog.php?id=7563321&tree=Firefox
Rev3 WINNT 5.1 mozilla-central talos dirty on 2011-11-23 20:23:47 PST for push cf764be32bc3
slave: talos-r3-xp-006
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Comment 16•13 years ago
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Comment 17•13 years ago
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The links above in comment 4 are broken, btw:
http://support.microsoft.com/kb/188296
Comment 18•13 years ago
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Comment 19•13 years ago
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This could have been introduced by bug 701700.
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Comment 93•13 years ago
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(In reply to Marco Bonardo [:mak] from comment #17)
> The links above in comment 4 are broken, btw:
>
> http://support.microsoft.com/kb/188296
Our ref image is setup with AeDebug removed, so Armen is correct: some later package must be re-creating it.
I'll take a stab at deploying the MSI from Microsoft via OPSI.
Assignee: nobody → coop
Priority: -- → P3
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Comment 94•13 years ago
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https://tbpl.mozilla.org/php/getParsedLog.php?id=7834014&tree=Firefox3.6
Another possibility is that setting that pref doesn't affect whether dwwin runs on OS crashes, only whether it runs on application crashes - I couldn't find anything saying anything either way when I did some googling the other day, and I don't think we've ever had a situation where we were crashing the OS thirty or forty times a day before, to know whether or not we were triggering it.
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Comment 102•13 years ago
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Comment 103•13 years ago
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Comment 104•13 years ago
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The AeDebug registry is definitely present on the slaves I've checked, i.e. several that have come up repeatedly in the logs: talos-r3-xp-0[09,39,48].
It's also present on the reference image, which would explain why it's on (at least) some of the slaves. As Armen indicated, this was probably re-introduced with VC2010 Debug CRT. I notice the instructions for removing the key are conspicuously absent from that section of the ref platform doc:
https://wiki.mozilla.org/ReferencePlatforms/Test/WinXP#Microsoft_Visual_C.2B.2B_2010_Non-Redistributable_Debug_CRT_.28x86.29
The Microsoft-provided MSI doesn't actually remove the key, but the reg commands from the previous section still work:
https://wiki.mozilla.org/ReferencePlatforms/Test/WinXP#Microsoft_Visual_C.2B.2B_2005_Non-Redistributable_Debug_CRT_.28x86.29
I'll go through the rest of the XP slaves and remove the keys.
Status: NEW → ASSIGNED
Priority: P3 → P2
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Comment 105•13 years ago
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Comment 106•13 years ago
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Comment 107•13 years ago
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I went through all the XP slaves and removed the AeDebug key. The only slaves outstanding are the ones Armen is currently repurposing (063-075).
Let's see if that helps.
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Comment 108•13 years ago
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http://ftp.mozilla.org/pub/mozilla.org/firefox/tinderbox-builds/mozilla-central-win32-pgo/20111210120005-63bff373cb94/mozilla-central_xp_test-tp_responsiveness-pgo-build48.txt.gz
slave: talos-r3-xp-030
starttime: 1323549231.03
https://build.mozilla.org/buildapi/recent/talos-r3-xp-030 says that would have been a try run at 11:19, so I presume https://tbpl.mozilla.org/php/getParsedLog.php?id=7872024&tree=Try, hitting bug 704010 and setting that talos run up to fail, still.
Comment 109•13 years ago
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Comment 113•13 years ago
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Comment 114•13 years ago
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https://tbpl.mozilla.org/php/getParsedLog.php?id=8437544&tree=Firefox
(from an ancient parent on a try push)
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Comment 115•13 years ago
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https://tbpl.mozilla.org/php/getParsedLog.php?id=8437681&tree=Mozilla-Inbound
Didn't this used to go away after the reboot on the first failure?
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Comment 128•13 years ago
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Updated•13 years ago
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Assignee: coop → nobody
Priority: P2 → P3
Updated•13 years ago
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Status: ASSIGNED → NEW
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Comment 129•13 years ago
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Comment 139•13 years ago
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Updated•12 years ago
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Status: NEW → RESOLVED
Closed: 12 years ago
Resolution: --- → WORKSFORME
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Updated•12 years ago
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Keywords: intermittent-failure
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Updated•12 years ago
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Whiteboard: [orange]
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Comment 140•11 years ago
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Updated•11 years ago
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Product: mozilla.org → Release Engineering
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Description
•