Closed
Bug 76892
Opened 24 years ago
Closed 24 years ago
loading of acrobat 5 pdf fails sometimes
Categories
(Core Graveyard :: Plug-ins, defect, P2)
Tracking
(Not tracked)
VERIFIED
FIXED
mozilla0.9.3
People
(Reporter: spamnet, Assigned: peterlubczynski-bugs)
References
()
Details
(Keywords: crash, Whiteboard: [PDT+][no eta])
Attachments
(2 files)
seen with builds from 4/18 Acrobat 5 plugin fails sometimes to load a whole pdf. I only get the first page (or a part of it, or more). When I go back and retry, it usually works. Haven't seen this with acrobat4 I have ethernet connection/university network, if that is of importance. The files I tried yesterday were mostly from www.acm.org, but I had the same problem with IBM. Usually larger files 500K and up
Assignee | ||
Comment 1•24 years ago
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This is something important to investigate when bug 78741 gets fixed as Acrobat 5 is the current version shipping from Adobe. Arun: Do you think if the PDF plugin version 5 works with Gecko, Adobe can be evangelized to update their installer in the next spin of Acrobat 5.0? Liz needs to be cc:ed after bug 78741 gets fixed as she may be able to provide more insight.
Depends on: 78741
Comment 2•24 years ago
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Confirming on 2001051720 Win2k with Acrobat 5.0.1 2001/03/27.
Status: UNCONFIRMED → NEW
Ever confirmed: true
Assignee | ||
Comment 3•24 years ago
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Oliver, Can you please attach the testcase you confirmed with? If too large for bugzilla, please link. Thanks.
Assignee: av → peterlubczynski
Comment 4•24 years ago
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http://www.svbus.com/KeyStoneUG.pdf The file displays fine if loaded in the standalone Acrobat Reader.
Assignee | ||
Updated•24 years ago
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Comment 7•24 years ago
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Btw, this also fails on Windows ME. For me it fails always, not just sometimes. Currently using build 2001052904.
Assignee | ||
Comment 8•24 years ago
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Works nicely after bug 82415 and bug 53363 get fixed. Try the patch in bug 82415.
Assignee | ||
Comment 9•24 years ago
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I just checked in the patch that should make this now load and work just fine. Marking FIXED. If it doesn't please reopen.
Status: ASSIGNED → RESOLVED
Closed: 24 years ago
Resolution: --- → FIXED
Comment 10•24 years ago
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This is still failing for me on Windows ME using build 2001053104. Is the patch included in this build?
Assignee | ||
Comment 11•24 years ago
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Confirming....reopening...
Status: RESOLVED → REOPENED
Resolution: FIXED → ---
Comment 12•24 years ago
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Here is a talkback ID from a crash opening a .pdf earlier today: TB31146996Z Also, now Mozilla will open some .pdf files but not others. As best I can tell, it started opening some of them after I started up Acrobat manually to view a local file and left it open.
Assignee | ||
Comment 13•24 years ago
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Can someone kick the Talkback server and attach the stack to this bug? I keep getting this error: Problem: An error has occurred while processing the expression: vendorName=FCQuery.GetFormattedBlackBoxKey( bbid, "SVendor ID", "Plain text") The error occurred on (or near) line 404 of the template file D:\Talkback\website\reports\incidenttemplate.cfm. 400: <cfset incidentState = 1> 401: <cfif incidentState NEQ 1> 402: <CFLOCATION URL="emptyincident.cfm?bbid=#bbid#" ADDTOKEN="no"> 403: </cfif> 404: 405: <cfset vendorName=FCQuery.GetFormattedBlackBoxKey( bbid, "SVendor ID", "Plain text")> 406: <cfset vendorName=Trim(StripCR(vendorName))>
Status: REOPENED → ASSIGNED
Keywords: crash
Comment 14•24 years ago
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Trigger Type: Program Crash <http://climate/images/spacer.gif> Trigger Reason: Access violation <http://climate/images/spacer.gif> Thread ID: <http://climate/images/spacer.gif> Call Stack: (Signature = KERNEL32.DLL + 0xa298 (0xbff6a298) c8e0ae99) KERNEL32.DLL + 0xa298 (0xbff6a298) MSVCRT.DLL + 0x113d (0x7800113d) MSVCRT.DLL + 0x1f5f (0x78001f5f) _requestread [d:\builds\seamonkey\mozilla\modules\plugin\nglsrc\ns4xPlugin.cpp, line 1084] NPPDF32.DLL + 0x4a53 (0x10004a53) NPPDF32.DLL + 0x347c (0x1000347c) NPPDF32.DLL + 0x31ce (0x100031ce) NPPDF32.DLL + 0x4f2f (0x10004f2f) NPPDF32.DLL + 0x4e56 (0x10004e56) NPPDF32.DLL + 0x6331 (0x10006331) KERNEL32.DLL + 0x3613 (0xbff63613) 0x01c4b260 <http://climate/images/spacer.gif> Registers: EAX: 01333830 EBX: 01eac46c ECX: 2d343230 EDX: 31363831 ESI: 01333c34 EDI: 01eac068 ESP: 0068f874 EBP: 0068f8a8 EIP: bff6a298 cf pf af zf sf of IF df nt RF vm IOPL: 0
Comment 15•24 years ago
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Well, a reboot and a day later and now things seem to be working for me. I am still using the 2001053104 build, but now I seem to be able to open up all .pdf files, including the one that caused the crash that I reported previously.
Assignee | ||
Comment 16•24 years ago
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[d:\builds\seamonkey\mozilla\modules\plugin\nglsrc\ns4xPlugin.cpp, line 1084] That crash happens in RequestRead which I just fixed recently. Reporter: please bang on this some more because I really do think I fixed it but am not sure. Please note your findings in this bug....it works as expected or it crashes/fails to load. Thanks!
Whiteboard: [maybe working?]
Comment 17•24 years ago
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peter: for future talkback queries, try this url : http://climate/main/qfa.cfm
Comment 18•24 years ago
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Build: 2001060120 URL: http://rns.ericsson.se/Solutions/mps/prod_info/mps-g_3/documents/web-01_5542/155 10-CNH_160_230_Rev_F.PDF Unfortunately, this is an internal Ericsson URL. The URL does not load, but some strange things happen when I go there. 1) I was able to generate a crash with the following TB ID: TB31237504G 2) When I go to the URL the page is just blank, but the Acrobat Reader Splash screen does come up showing that Acrobat is loading. 3) If I right click on the conent area I get the usual HTML popup menu, but it thinks that it is in a frame (ie it has "Open Frame in New Window" "Show Frame Source" etc) 4) If I select "Show Only This Frame" from the right click popup menu it takes me to chrome://navigator/content/navigator.xul and displays a Mozilla inside a Mozilla 5) My network connection goes wacky (ie my mp3's stop streaming and keep having to rebuffer after I access this page) Okay, after playing around with it for a while, I figured out that it does the same thing if I tried to load the above PDF from my harddrive instead. I'll attach the offending PDF in a seperate comments.
Comment 19•24 years ago
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Comment 20•24 years ago
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Okay, the attachment displays correctly in Mozilla if you just click on it from the bugreport. *sigh* However, if you save it to your hardrive and try to open it fails as I earlier indicated. Could it be a MIME type problem? When I uploaded the attachment I indicated application/pdf for the MIME type, perhaps the server I am trying to download from isn't setting the MIME type correctly...
Comment 23•24 years ago
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Okay, so a bug has already been identified for loading files locally, but that doesn't explain why the same file won't load from a web server.
Assignee | ||
Comment 25•24 years ago
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Got another failing testcase: http://www.samsungusa.com/cmc_upload/product/brochure/170MP.pdf I wanted to buy this monitor :(
Comment 26•24 years ago
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Looks that this bug has been on and off. Point is, in mozilla 2001060703 , branch 0.9.1 , the bug persists. When downloading a PDF file ( any file ) the Adobe plug in looks some activity but it is not displayed - the acrobat reader-, and nothing appears in the window... The file is not displayed, nor Acrobat.
Comment 27•24 years ago
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another testcase: Steps to Reproduce: 1. Go to http://access.adobe.com/browser/netscape/net6.pdf 2. Scroll down towards the bottom of the page near Appendix A. 3. Click on, "Complex2.pdf." Result: PDF file does not display in browser. Also, see notes.
Comment 28•24 years ago
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is this not going to be in 0.9.2 ? I see this bug all time on today's build ...on NT...0621 trunk
Assignee | ||
Comment 29•24 years ago
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The testcase above fails. It is a byte range stream. cc:ing Av, DougT, and Liz if they are aware of this issue. I think the link clicking is a result of DDE, Liz?
Whiteboard: [maybe working?] → [byte-range]
Assignee | ||
Comment 31•24 years ago
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This bug depends on bug 87397. With the patch in that bug, the svbus testcase loads (after a long delay). The Samsung one still doesn't load though. However, with the patch from bug 85334, this looks better. If anyone has a free moment I need reviews in both those bugs to bake the patches on the trunk.
Depends on: 87397
Comment 32•24 years ago
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Hi Peter: I downloaded today's build on TWO machines (NT and Win2k). I even used the installer this time and not the zip file. I deleted my mozilla profiles. I drop in the nppdf32.dll plug-in and then browse to PDF files. Acrobat starts up, but the file comes up blank. Once again, this has been happening now for over a week. I will get into the debugger in our plug-in and tell you exactly what I see. I will put the notes in the bug. As far as I am concerned, the daily builds are still DOA for Acrobat and have been for over a week. Liz
Comment 33•24 years ago
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First, I went to a clean lab machine, which had never seen Acrobat OR Mozilla and installed both (today's mozilla build from 4:00 a.m.). Dropping the Acrobat plug-in into the mozilla plug-ins folder, and then browsing to a PDF file, Acrobat does start, but the screen is blank. So I got into the debugger with the Acrobat plug-in and now I can see what is the problem. The problem is at NPP_NewStream, mozilla is now passing Acrobat a stream->end of 0, rather than the stream length. This has been happening for a while, and has now been reproduced here at Adobe on two Win2k machines (including a clean lab machine), one NT machine and on the Mac. I have a local build that I did from June 7th from the tar ball that does not have this problem. I believe it started a little over a week or so ago.
Comment 34•24 years ago
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BUT, I have made a big discovery! The problem happens depending on the server. When I go to PDFs on www.adobe.com, for example, everything is fine. When I go to PDFs on internal servers, usually all apache, I see the problem. Further, when I hook up my javasnooper tools to mozilla (implements a proxy server that logs the HTTP conversation -- you point mozilla at is as your proxy and then you point it at your real proxy), the above PDF files on www.adobe.com that used to worked no longer work! So now I have a way for you folks to hopefully repo this: I will put my javasnooper tool as an attachment onto the bug, along with instructions on how to set it up, and VOILA! You hopefully will now see the same problem we are seeing.
Comment 35•24 years ago
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Comment 36•24 years ago
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Here are the instructions for using the javasnooper tool: Instructions on how to use. 1. run the .exe file and expand the folder. 2. Place the Javasnooper folder on you root drive (easier that way) 3. Delete any log.txt files in your javasnooper folder 4. Edit the "runserver.bat" file to point to your own internal proxy server Runserver.bat currently reads: jview SnoopServer -local 8080 -host http-relay -port 8080 -l log.txt You want to modify the "-host http-relay" to be the name of your internal proxy server, and the "-port 8080" to be the port that your proxy server is set up to listen to (usually 8080). 5. Open the web browser and navigate to the link you will click on to test the process. 6. From the Run line run c:\javasnooper\runserver.bat 7. Change your browser proxy settings from what they currently are to your CPU's machine name or to "127.0.0.1" -- which means the same machine as you are running on, at port 8080. 8. Click on the link in your browser NOTE: At this point, all of your HTTP traffic will first be routed locally and logged to the "log.txt" file, and then forwarded to your internal proxy server.
Comment 37•24 years ago
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I want to make a few more observations that might be useful (or might not be!). It is very interesting that viewing on PDF files on www.adobe.com work until you run the javasnooper tool. This tool has the side effect of changing the timing characteristics of the transaction. I have seen bugs with other browsers (names omitted here :-) that were very timing dependent. Is this bug timing dependent? Peter says that he will ask Shrirang to use YOUR internal tool for slowing down the network traffic to see if you can repo the bug that way (since you don't have a proxy server ... you can not use my tool). Peter also hypothesized that using a proxy server may tickle the bug. I will try the experiment of turning off my proxy and going directly to internal files and see if the problem still happens.
Comment 38•24 years ago
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Per my previous comments, I did the experiment of turning off any proxy settings and connecting directly to the internet. I tried the same internal PDF files that failed, and they still failed. This is not, therefore, related to proxy settings. Back to the timing hypothesis ... hopefully Shrirang can repo this problem consistently using your own internal tools that slow down network traffic. BTW -- it doesn't seem to have anything to do with what server is hosting the PDF (other than potentially the horse power of the box itself): www.adobe.com works and it is Apache 1.3.19 Internal server dosai does not work and it is a Netscape 1.1 server (I can just hear the groans now!) access.adobe.com does not work and it is Apache 1.3.6 (Dosai and access.adobe.com are both fairly old machines -- so again this points to timing characteristics as the possible culprit.)
Comment 39•24 years ago
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One final experiment that I did: On our internal server dosai, we have a script that lies and says it can not do byte range requests. When this script, therefore, is used to get a PDF file, the entire PDF is downloaded before anything is displayed. When I use the "No Bytes serving" script, I have no problems with the PDF files on this server. When I do not use this NOBS script, I can not use PDF files on this server. Example: http://dosai/cgi-bin/nobs/starr.pdf -- this works OK (entire file is downloaded) http://dosai/starr.pdf -- this does not work -- screen is blank because mozilla tells our plug in that the stream->end is 0.
Comment 40•24 years ago
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OK -- I have a local build now of the latest tarball, and from there, I can trace back into the mozilla code as to what is going on. mozilla calls NPP_NewStream in our plug-in from ns4xPluginStreamListener::OnStartBinding(nsIPluginStreamInfo* pluginInfo) (NS4xPluginInstance.cpp). In that function, we get the stream length, which turns out to be -1. Later in the function, we set the length to 0: // if we don't know the end of the stream, use 0 instead of -1. bug 59571 if (mNPStream.end == -1) mNPStream.end = 0; Next, I will try to figure out how come we don't know the end of the stream, since the HTTP headers from the server very clearly say what the content length is.
Comment 41•24 years ago
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Continuing on my previous comments, and tracing back to see how it is possible that this stream got a length of -1 (and was therefore set to 0) ... In nsPluginStreamListenerPeer::OnStartRequest(nsIRequest *request, nsISupports* aContext) (NSPluginHostImpl.cpp), there is a: rv = channel->GetContentLength(&length); // it's possible for the server to not send a Content-Length. We should // still work in this case. if (NS_FAILED(rv)) { mPluginStreamInfo->SetLength(-1); <--------------WE are Hitting this } else { mPluginStreamInfo->SetLength(length); } The length is set to -1 because the call to GetContentLength failed. Now, why did that call fail? Next, I dug around in that code and here is where it failed: nsDerivedSafe<T>* operator->() const { NS_PRECONDITION(mRawPtr != 0, "You can't dereference a NULL nsCOMPtr with operator->()."); return get(); } (This is in NSComptr.h .) Next, I will try to figure out why the nsComPtr we passed in null.
Assignee | ||
Comment 42•24 years ago
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Liz, We fail to get the content length from the channel when we call: rv = channel->GetContentLength(&length); ..in nsPluginHostImpl.cpp. This could possibly be a side-effect of the reload bug. The reload bug causes your cache entries to become invalid so when you (re)load, it tries to fetch the file from the cache. The cache we have the file, and instead of going out to the net, the cached copy is delieverd. Only one problem is that it's currupt and the file isn't there. So it's possible that's why the length is zero, even if it's a network stream. See bug 87397. However, since that's already checked in to the trunk and you can reproudce with your tool, it could be something else. Take a look at the |channel| in the debugger.
Comment 43•24 years ago
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I just got two crashing bugs in our service pack assigned to me, so I am afraid that I am derailed from working on this for a bit. I have a way for you to repo it without my javasnooper tool! Silly me! The files on access.adobe.com will repo the problem, and that is an external server. Try this one: http://access.adobe.com./browser/cookbook.pdf This should repo the problem for you ... let me know ASAP.
Comment 44•24 years ago
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on my regulat conenction speed...it loaded this url http://access.adobe.com./browser/cookbook.pdf after a very long time..and then doing anything froze my browser. I have another bug open for the freeze. going to try the slower connection thing....
Comment 45•24 years ago
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peter, i tried tever's directions and used the 28.8 connection with our proxy.. things are damn slow..but acrobat works definitely for me..I tried the access.adobe.com test pages and they load in acrobat reader as a plugin. But some pages do not load (for the records). windows NT 062803 trunk
Assignee | ||
Comment 46•24 years ago
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Yes, works great for me too, in fact even in last week's build along with today's. In fact, in the debug build I even see each chunk called through RequestRead for the Cookbook and then slowly pops on the screen using our 28.8 kbs proxy. I'm now going to try Liz's Javasnooper and see what's going on as we're not seeing what you're seeing. BTW, perhaps it's Acrobat version specific? I keep getting this nag to update my Acrobat. I appear to be running 5.0.0.327. Oh, one more thing, just to rule out the cache, could you "clear" it the Prefs dialog, under Advanced. about:cache also may reveal what's in there before you clear it.
Assignee | ||
Comment 47•24 years ago
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And the "cookbook" testcase on your server does indeed work using your Javasnooper tool connecting to our 56k proxy. Something is really strange here.
Comment 48•24 years ago
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pushing out. 0.9.2 is done. (querying for this string will get you the list of the 0.9.2 bugs I moved to 0.9.3)
Target Milestone: mozilla0.9.2 → mozilla0.9.3
Assignee | ||
Comment 49•24 years ago
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This bug may be related to: * Bug 85529 Some Byte Range Requests are Returning Bad Bytes
Comment 50•24 years ago
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wait.. which way. Can you disable seekablity, and verify that this bug goes away?
Assignee | ||
Comment 51•24 years ago
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Actually, that's the wierd thing. The Samsung testcase seems to request a SEEK stream but the nsIRequest didn't seem to be a BRR. It's takeing the non-seekable ODA path. I think the dependancy should be the other way around.
No longer blocks: 85529
Comment 52•24 years ago
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Peter, Ben, this is PDT+ bug. Tomorrow, on Tuesday, we'll try to build the first RTM candidate. It would be good, if this could be resolved ASAP.
Comment 53•24 years ago
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I have some new data: 1 - I went to a clean machine in the lab, installed acrobat and the 4:00 am 7/2 build of mozilla. 2 - I started mozilla and made a new profile (did not convert existing 4.X profile). 3 - Without setting a proxy server, I browsed various PDF files -- and they worked fine (did not get the blank page). 4 - As soon as I turned on the Adobe corporate proxy server (used by everyone in the company to get out to the Internet), I started seeing the problem again. 5 - Did steps 3 and 4 over several times. Conclusion: The problem I am seeing is related to the proxy server setting. Though Peter and I had eliminated this (we thought) well over a week ago, there was an additional confounding factor: converting 4.X profiles (I had been doing this). Unfortunately, I can not easily tell you what proxy server Adobe is using internally. When I tried to telnet to it (at port 8080), it refused to identify itself and booted me off. Further, since everyone is on vacation this week (to be fiscally conservative in these uncertain times), there isn't anyone I can ask. I have a hunch it is a Netscape proxy server. I did try one other proxy server here at Adobe and it also caused mozilla to not display the PDF file (since Mozilla is telling our plug-in that the stream->end is 0). Get ready to groan: this proxy server is Netscape 1.1! (A very old proxy set up for testing in our group way back in the good 'old days.)
Comment 54•24 years ago
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Well, the proxy setting is entirely the cause of the problem (see previous comments first). On the two machines in my office, when I switched to direct connection (from the Adobe corporate proxy server), initially, my previous problems with blank screens went away. I have been switching back and forth, and unfortunately, even when the proxy is set to direct connect, I can still encounter a blank screen (even when I clear the cache in between). I strongly encourange Andrei (or someone else who can intelligently peak under the covers) to come down here today if you can repo this at your site (I recommend trying a Netscape proxy first).
Comment 56•24 years ago
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I forgot an important word in my previous comment: "Well, the proxy setting is ***NOT*** entirely the cause of the problem (see previous comments first)." The only time I can get past the blank PDF page problem is to disable the Adobe proxy server. On the other hand, some times with the Adobe proxy server disabled (a direct connect to the internet), I still get the blank page problem. (I will use TCPDump to see if I can peak at what proxy server the Adobe proxy server is since my other methods didn't work.)
Assignee | ||
Updated•24 years ago
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Whiteboard: [PDT+] → [PDT+][no eta]
Comment 57•24 years ago
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Can we summarize the different problems here, this bug is getting fractured. If there are multiple problems, let's opne seperate bugs and decide which are PDT+ / nsBranch etc. on them. This current bug seems like a can-of-worms, and it is PDT+, which makes it a big problem.
Assignee | ||
Comment 58•24 years ago
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Adding more depends bugs: bug 85529 Some Byte Range requests are returning Bad Bytes [PDT+] bug 85547 Browser freezes after loading PDF [PDT] Summary of testcases in this bug that fail: http://www.svbus.com/KeyStoneUG.pdf [<-- MAIN TESTCASE] http://www.samsungusa.com/cmc_upload/product/brochure/170MP.pdf http://access.adobe.com/browser/netscape/net6.pdf http://rns.ericsson.se/Solutions/mps/prod_info/mps-g_3/documents/web-01_5542/155 10-CNH_160_230_Rev_F.PDF http://bugzilla.mozilla.org/showattachment.cgi?attach_id=36933 If the other two bugs don't fix these tescase, what do they have in common so this bug can be fixed?
Comment 59•24 years ago
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Andrei is typing here from Liz's office. Adding gagan, darin as they seem to touch/review the questionable code lately: http://bonsai.mozilla.org/cvsblame.cgi?file=mozilla/netwerk/protocol/http/src/ns HttpTransaction.cpp#430 In this code it looks like we deliberately reject HTTP 1.0 servers and this is an actual cause of the problem. When we manually skipped that if statement so it doesn't set the lenght to -1 things just worked. Peter, I beleive this should be reassigned to either gagan or darin.
Comment 61•24 years ago
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This was the tarball (Trunk) from 7/2 4 a.m with all of Doug's patches applied, and Andrei's patch for posting binary data.
Comment 62•24 years ago
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A few other points: I am completely mystified as to why Peter could not repo this bug. The server on access.adobe.com is an HTTP 1.0 server. Any file on Access, therefore, should hit this bug. e.g.: http://access.adobe.com/browser/cookbook.pdf http://access.adobe.com/browser/netscape/readtesting/Wildtype.pdf
Comment 63•24 years ago
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so, let me understand this... by removing that if statement, and applying the patches which you references, *this* bug goes away. What about the others? Can you load Wildtype.pdf?
Comment 64•24 years ago
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Doug -- I just built my local sandbox (as described in the previous comment) and also commented out the if statement in nsHTTPTransaction.cpp that caused Acrobat to fail to load. Now, I can view Wildtype.pdf (and other PDF files on http 1.0 servers). But, in the case of Wildtype.pdf, even with your patches I am still getting page errors. :-( This leads me to suspect that there are still bad bytes coming (bug 85529) ... I will use my logging tool and cmp to figure out what is going on.
Comment 65•24 years ago
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Liz (you should probably re-login to Bugzilla, so people don't think it's me), with cookbook.pdf test at that breakpoint in nsHTTPTransaction.cpp I don't see HTTP content header at all. Only application/pdf content. That's why we don't go inside that if statement and that's why I don't see the bug.
Comment 66•24 years ago
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note, that there are two patches in the multimix convert bug. Most of us like the second patch. If that is producing bad output, try the former patch.
Assignee | ||
Comment 67•24 years ago
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Opened bug 89191 Acrobat fails to load PDFs from HTTP/1.0 only servers. Marking depends. Looks like there are still 2 other bugs blocking this one, both with patches: bug 85229 some byte range requests are returing bad bytes bug 85547 browser freeze after loading pdf After those are fixed, I can probably get a better idea about what else is preventing the other testcases from working.
Depends on: 89191
Comment 68•24 years ago
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both are assigned to me. Both I do not know why their are failures. Try the second to last patch in bug 85229 and verify that necko is downloading the correct bytes. (the last patch doesn't seam to work on the first two reads).
Comment 71•24 years ago
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I have fixed this problem. Please verify with tomorrow's trunk or branch builds/
Status: ASSIGNED → RESOLVED
Closed: 24 years ago → 24 years ago
Resolution: --- → FIXED
Comment 72•24 years ago
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Works on windows branch and trunk 0706 builds. All testcases load absolutely fine. will check if this also magically fixes 89431 and comment there. VERIFIED
Status: RESOLVED → VERIFIED
Updated•2 years ago
|
Product: Core → Core Graveyard
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Description
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