Closed Bug 792450 Opened 12 years ago Closed 12 years ago

random crashes, crash report is uploaded empty (according to crash-stats.mozilla.com)

Categories

(Firefox :: Untriaged, enhancement)

15 Branch
x86_64
Windows 7
enhancement
Not set
normal

Tracking

()

RESOLVED DUPLICATE of bug 789260

People

(Reporter: ispammail, Unassigned)

Details

Attachments

(2 files)

User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:15.0) Gecko/20100101 Firefox/15.0.1 Build ID: 20120905151427 Steps to reproduce: I pressed STRG+F. Othertimes it happend when opening (clicking) links, one time clicking noscript to allow some js. Allways after Clicking. Probably this Flash security thing. 2 days ago (17.09.2012, ~16:00h) i saw a CMD window popping out about 1 second, with something like "Stealth mode" (or "Firefox Stealth"?) in its title. Maybe it is the reason. Next point: I cant display Details about my Crash report, if i click the button nothing happens... Not sure crash report work. ispammail@web.de Actual results: the window just closes. The crash report does nothing when clicking on "Details" Expected results: At least there should be a bug report.
(In reply to ispammail@web.de from comment #2) The File "6b01d45e-8b55-4c98-b0bf-5d89b61ae865.extra" (now non existend because uploadet) says: Winsock_LSP=MSAFD-Tcpip [TCP/IP] : 2 : 1 : \n MSAFD-Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\\system32\\mswsock.dll \n MSAFD-Tcpip [RAW/IP] : 2 : 3 : \n MSAFD-Tcpip [TCP/IPv6] : 2 : 1 : %SystemRoot%\\system32\\mswsock.dll \n MSAFD-Tcpip [UDP/IPv6] : 2 : 2 : \n MSAFD-Tcpip [RAW/IPv6] : 2 : 3 : %SystemRoot%\\system32\\mswsock.dll \n RSVP-TCPv6-Dienstanbieter : 2 : 1 : \n RSVP-TCP-Dienstanbieter : 2 : 1 : %SystemRoot%\\system32\\mswsock.dll \n RSVP-UDPv6-Dienstanbieter : 2 : 2 : \n RSVP-UDP-Dienstanbieter : 2 : 2 : %SystemRoot%\\system32\\mswsock.dll AdapterVendorID=0x1002 StartupTime=1348068018 EMCheckCompatibility=true ProductName=Firefox Vendor=Mozilla InstallTime=1347137702 FramePoisonBase=00000000f0de0000 Theme=classic/1.0 Notes=AdapterVendorID: 0x1002, AdapterDeviceID: 0x68ba, AdapterSubsysID: 1482174b, AdapterDriverVersion: 8.982.0.0\nD2D? D2D+ DWrite? DWrite+ D3D10 Layers? D3D10 Layers+ FramePoisonSize=65536 Version=15.0.1 ReleaseChannel=release ServerURL=https://crash-reports.mozilla.com/submit?id={ec8030f7-c20a-464f-9b0e-13a3a9e97384}&version=15.0.1&buildid=20120905151427 AdapterDeviceID=0x68ba Add-ons={a66191d8-898b-4a66-89be-d5b279477a54}:0.2.5,{dc572301-7619-498c-a57d-39143191b318}:0.4.0.3,firefox@ghostery.com:2.8.2,{DDC359D1-844A-42a7-9AA1-88A850A938A8}:2.0.15,{73a6fe31-595d-460b-a920-fcc0f8843232}:2.5.5,{e4a8a97b-f2ed-450b-b12d-ee082ba24781}:1.1,searchdictcc@roughael:3.4,{972ce4c6-7e08-4474-a285-3208198ce6fd}:15.0.1 BuildID=20120905151427 ProductID={ec8030f7-c20a-464f-9b0e-13a3a9e97384} URL=http://kenakapheus.dyndns.org/index.php?sid=a6f4d50600dc063faa7004ad7a427488&mode=1&board=1&thread=13&thread=13 CrashTime=1348069480 SecondsSinceLastCrash=1469 IsGarbageCollecting=1 SystemMemoryUsePercentage=78 TotalVirtualMemory=4294836224 AvailableVirtualMemory=84787200 AvailablePageFile=9251016704 AvailablePhysicalMemory=1808617472
Your graphics driver version is 8.982.0.0 that is known to crash Firefox with this empty crash signature. Does it happen in Safe Mode (see https://support.mozilla.org/kb/troubleshoot-firefox-issues-using-safe-mode)? Does it happen in Normal mode with HW acceleration disabled (see https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration#w_turning-off-hardware-acceleration)?
(In reply to Scoobidiver from comment #4) > https://support.mozilla.org/kb/troubleshoot-firefox-issues-using-safe-mode) support.morilla.org is currently offline, here in germany, since quite some time. First check a hour ago. still offline. Already checked http://status.mozilla.com support.mozilla has a german performance level of 27 just got a new crash, will upload the recently dumped files, maybe they are helpful.
Attached file dump (deleted) —
Dump
Attached file dump file 2 (deleted) —
dump file 2
Entering Safe Mode: Firefox button > Help > Restart with Add-ons disabled... Disabling HW acceleration: Firefox button > Options > Advanced > Uncheck "Use Hw acceleration when avaiblable" > Restart Firefox
Seems working good in Normal mode now, after disableing this HW acceleration. Much thanks! (By the way, http://support.mozilla.org/ is working again)
Severity: normal → enhancement
Status: UNCONFIRMED → RESOLVED
Closed: 12 years ago
Resolution: --- → DUPLICATE
(In reply to Scoobidiver from comment #4) > Your graphics driver version is 8.982.0.0 that is known to crash Firefox > with this empty crash signature. Is that why the the crash reporter did nothing when clicking on the "details" button? Or is this a different bug?
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