Closed Bug 973662 Opened 11 years ago Closed 11 years ago

Thunderbird daily crashes on startup after update

Categories

(Thunderbird :: Untriaged, defect)

Product:
Thunderbird
Component:
Untriaged
Version:
30 Branch
Platform:
x86
Windows 7
Type:
defect
Priority:
Not set
Severity:
critical

Tracking

(Not tracked)

Status:
RESOLVED INVALID

People

(Reporter: herm.harrison, Unassigned)

References

(Blocks 1 open bug)

Details

(Keywords: crash, Whiteboard: [startupcrash][addon])

User Agent: Mozilla/5.0 (Windows NT 6.1; rv:27.0) Gecko/20100101 Firefox/27.0 (Beta/Release) Build ID: 20140212131424 Steps to reproduce: Installed nightly update. Actual results: Thunderbird.exe starts to load and then crashes. Can observe the process thunderbird.exe in Windows Task Manager. Reaches 20000-40000K then shuts down. Expected results: Thunderbird should have started. Have to go back to 02-10-2014 release to get Thunderbird to start. Affects both 32 and 64 bit versions under Windows 7.
Severity: normal → major
Does it staart in safe mode? https://support.mozillamessaging.com/en-US/kb/safe-mode Do you get a crash report? https://support.mozillamessaging.com/en-US/kb/mozilla-crash-reporter#w_viewing-crash-reports
Severity: major → critical
Flags: needinfo?(herm.harrison)
Keywords: crash
Summary: Thunderbird doesn't load after update → Thunderbird daily crashes on startup after update
Whiteboard: [startupcrash]
Thank you for your suggestion. I had not attempted the safe mode. It does start under safe mode and after starting, I was able to close out and restart with out an issue. Very strange. Equally interesting no crash reports were generated. Perhaps because the program never fully loaded.
Status: UNCONFIRMED → RESOLVED
Closed: 11 years ago
Flags: needinfo?(herm.harrison)
Resolution: --- → INVALID
Blocks: tb-NoCrashReport
Whiteboard: [startupcrash] → [startupcrash][addon]
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