Closed Bug 990569 Opened 11 years ago Closed 11 years ago

Please reimage and run diagnostics on t-w864-ix-020

Categories

(Infrastructure & Operations :: DCOps, task)

x86
Windows 8
task
Not set
normal

Tracking

(Not tracked)

RESOLVED FIXED

People

(Reporter: jhopkins, Unassigned)

References

Details

(Whiteboard: reimaging)

this machine has been burning jobs.
colo-trip: --- → scl3
formatted, now reimaging, will run memtest/hard disk diagnostics after.
Whiteboard: reimaging
ran into issues reimaging this server. first attempt that i let run overnight came back with this error: dpc_watchdog_violation. 2nd attempt, i see a deployment summary with 10 errors and 1 warning reported. 2x ZTI ERROR - unhandled error returned by ztidrivers: path not found (76) Litetouch deployment failed, return code = -217467259 Failed to save environment to 80070057 Failed to run the action: Inject Drivers Unknown error Error: 0000004C Source: unknown The execution of the group preinstall has failed and the execution has aborted. Operation aborted. Error: 80004004; Source: Windows Task Sequence Engine failed! Code: enExecutionFail Task sequence execution failed with error code 80004005 Error Task Sequence Manager failed. Formatted disk and tried again. Received same DPC_WATCHDOG_VIOLATION error on 3rd attempt.
Flags: needinfo?(arich)
Van: Is it cool if i jump on this machine and take a look?
:markco, all yours. thanks for the help.
Flags: needinfo?(arich)
:Van, I can't seem to get a the KVM console up on this machine. It just show no signal. I tried a power cycle a few times and no change. Any ideas?
:markco - I think it's set to use third party video card in the BIOS. Let me switch it to onboard video card.
:markco - all yours to take a look
I suspect there is a hard drive issue with this machine because in the BIOS the hard drive is not showing up in the boot options. :Van, is it possible to swap out the hard drive on this machine?
>:Van, is it possible to swap out the hard drive on this machine? opened up iX RMA #MEI-830-94947 for drive replacement
Whiteboard: reimaging → #MEI-830-94947
:markco - I rebooted the node and BIOS detected the hard drive. You want to give it another shot?
Hi Van, The new disk has been shipped to the DC and assigned the following Fed-Ex tracking number: 567553943774 If you can help us return the failed disk within 7 business days of receiving the replacement, it would be much appreciated. Thank you! -- Paul Gikas iXsystems, Inc 408.943.4100 x107 408.943.4101 fax www.ixsystems.com --
I took another look at it. I still think it is an issue with the hard drive. It has failed a couple different ways while imaging. All of which seemed to have happened during the formatting and partitioning portion of the install.
drive came in. i've swapped the drive and the host is reimaging.
Whiteboard: #MEI-830-94947 → reimaging
Reimage completed. fping t-w864-ix-020.wintest.releng.scl3.mozilla.com t-w864-ix-020.wintest.releng.scl3.mozilla.com is alive bash-3.2# bash-3.2# bash-3.2# ssh t-w864-ix-020.wintest.releng.scl3.mozilla.com The authenticity of host 't-w864-ix-020.wintest.releng.scl3.mozilla.com (10.26.40.50)' can't be established. RSA key fingerprint is 04:b7:ba:05:2f:b4:4c:f5:e2:b9:ec:80:7a:9f:a9:96. Are you sure you want to continue connecting (yes/no)?
Status: NEW → RESOLVED
Closed: 11 years ago
Resolution: --- → FIXED
Product: mozilla.org → Infrastructure & Operations
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