Closed
Bug 599661
Opened 14 years ago
Closed 14 years ago
[D2D] Firefox periodically freezes on Thinkpad T400 with discrete/switchable graphics and needs force close when loading page
Categories
(Core :: Graphics, defect)
Tracking
()
RESOLVED
WORKSFORME
People
(Reporter: ne6, Unassigned)
References
Details
Attachments
(4 files)
User-Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:2.0b6) Gecko/20100101 Firefox/4.0b6 Build Identifier: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:2.0b6) Gecko/20100101 Firefox/4.0b6 I have a Lenovo Thinkpad T400 with switchable graphics between Intel's integrated graphics and a Mobility Radeon HD 3400 series chipset running Windows 7. The Intel graphics don't present a problem here, but if I browse Firefox with ATI's graphics enabled, if I browse long enough FF will asymptotically-always (I haven't had a session last longer than a day and some have frozen a few page-loads in) freeze such that it stops responding, the window goes grey, and Firefox then needs to be force-closed. No such freezes/hangs occur when using Firefox 4.0 beta 5 or 6 with the Intel graphics drivers selected, so this very specifically is an interaction involving the ATI drivers and/or hardware. I have checked for updated display drivers, but http://www-307.ibm.com/pc/support/site.wss/MIGR-72858.html states that I already have the most recent display drivers for this laptop installed. about:support says: Adapter Description: ATI Mobility Radeon HD 3400 Series Vendor ID: 1002 Device ID: 95c4 Adapter RAM: 256 Adapter Drivers: atiumd64 atidxx64 atiumdag atidxx32 atiumdva atiumd6a atitmm64 Driver Version: 8.641.1.1000 Driver Date: 8-24-2009 Direct2D Enabled: true DirectWrite Enabled: true Reproducible: Sometimes Steps to Reproduce: 1. Find a Thinkpad T400 with discrete, switchable graphics (or maybe just any computer with a Mobility Radeon HD 3400 series chipset, but this could also be an artifact of the Win7 drivers from IBM and/or Lenovo specifically not having been updated since the Win7 launch whereas perhaps other manufacturers have been more responsive). 2. Install driver version 8.641.1.1000 from http://www-307.ibm.com/pc/support/site.wss/MIGR-72858.html . 3. Run Firefox 4.0 beta 5 or 6 (seen it on both, since it's been enabled by default). 4. Browse the web for a while. Actual Results: With a probability asympotically approaching 1, the Firefox process hosting the browsing session will hang and need force-closing by Windows. In particular, it nearly always happens when a web page is loading, not just at random moments. It will sit there indefinitely without hanging if I just switch tabs, switch windows, et cetera. It's loading a page that triggers this behaviour thus far. Expected Results: Web pages load and Firefox doesn't hang. I'm using the default theme. This computer has, aside from the graphics configuration listed, a 2.4GHz Core 2 Duo processor and 4GiB of RAM (Memtest86+'s to be okay a few weeks ago).
Oh, to be clear: disabling Direct2D prevents Firefox from hanging in this manner as well. I need to be both using ATI's graphics chipset/drivers and Direct2D on Firefox (thus far experienced on 4.0 betas 5 and 6) to trigger this.
Updated•14 years ago
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Component: General → Graphics
Product: Firefox → Core
QA Contact: general → thebes
Version: unspecified → Trunk
I know that if one compares the date in about:support to the current driver date (August vs October) it looks like there is a newer driver. I've attached a screenshot to show otherwise.
Comment 3•14 years ago
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Do you use a tool for using/switching the 2 graphic cards ? What is your Intel graphic card and graphic driver version ? During the session with hang, was there a manual or an automatic switching from one graphic card to another ?
Yes, I use Lenovo's power manager tool for switching between the two graphics cards/chipsets. about:support says regarding my Intel graphics chipset: Adapter Description: Mobile Intel(R) 4 Series Express Chipset Family Vendor ID: 8086 Device ID: 2a42 Adapter RAM: Unknown Adapter Drivers: igdumd64 igd10umd64 igdumdx32 igd10umd32 Driver Version: 8.641.1.1000 Driver Date: 8-24-2009 Direct2D Enabled: true DirectWrite Enabled: true Firefox session hangs (not just one session, lots of them - this is very repeatable) have happened certainly without my switching during the sessions and also without switching during that Windows session (i.e. since boot).
Comment 6•14 years ago
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For the wrong driver version and date of the Intel card, I filed bug 600903. For the hang on ATI card, could you provide a stack trace : https://developer.mozilla.org/en/How_to_get_a_stacktrace_with_WinDbg
Status: UNCONFIRMED → NEW
Ever confirmed: true
Comment 9•14 years ago
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I see that it hangs at atidxx32!gfxInitInteropServices. There is bug 597320 for NVIDIA Optimus that has been fixed in nightlies. But, nothing has been done for ATI interop. As requested by Bas, can you test the hang with the current nightlies : ftp://ftp.mozilla.org/pub/firefox/nightly/latest-trunk/
Reporter | ||
Comment 10•14 years ago
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Comment 11•14 years ago
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Have the same system configuration. T-400, same graphic driver (latest provided by Lenovo) and see exactly the same issues as in comment 0. Other issues that I had with this configuration: . http://forums.lenovo.com/t5/Windows-7-Discussion/Outdated-ATI-drivers-for-T400-crash-upcoming-Firefox-4-and-IE-9/td-p/243894 . Bug 597669
Comment 12•14 years ago
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This driver should be blocked if this issue cannot be solved. Pity, since a) this is the latest driver provided for this system b) all HA demos (except WebGL, see bug 597669) work just fine
Updated•14 years ago
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Severity: normal → major
Comment 13•14 years ago
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Did the log in comment 10 provide any useful information or is more information needed for this?
Comment 14•14 years ago
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This is WFM now with the latest (can be downloaded from the "Lenovo - Update and Drivers" application) official Lenovo drivers: Graphics Adapter Description ATI Mobility Radeon HD 3400 Series Vendor ID 1002 Device ID 95c4 Adapter RAM 256 Adapter Drivers atiu9p64.dll atiuxp64 atiu9pag atiuxpag atiumdva atiumd6a atitmm64 Driver Version 8.752.4.0 Driver Date Direct2D Enabled true DirectWrite Enabled true GPU Accelerated Windows 1/1 Direct3D 10
Updated•14 years ago
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Status: NEW → RESOLVED
Closed: 14 years ago
Resolution: --- → WORKSFORME
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Description
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